Event Operations Associate Manager

Quick Facts

• Team: Strategic Events (Campground Center of Excellence)
• Focus: End-to-end planning and execution of Campground across global events
• Scope: Pre-, onsite, and post-event operational excellence
• Travel: 30–50% during peak event seasons

Description

The Associate Manager, Campground Center of Excellence supports planning and execution of Campground experiences across Dreamforce, Connections, TDX, World Tours, and Tableau Conference. You will coordinate key expo operations with Campground leads, agencies, product teams, and internal stakeholders—managing timelines, deliverables, approvals, assets, and onsite readiness. You will also track scan data, KPIs, and budget items, and use AI tools to streamline reporting for internal and executive audiences.

Responsibilities

• Support end-to-end Campground planning: timelines, trackers, deliverables, status documentation, creative requests, product demos, technical needs, content updates, staffing, and equipment lists
• Assist with floorplan reviews, space planning documentation, and operational readiness checks
• Coordinate across Campground CoE, product marketing, creative/production agencies, research, and partner teams; route approvals and ensure on-time asset delivery
• Support internal communications, meeting cadences, and documentation processes
• Provide onsite support: daily walkthroughs, staffing check-ins, signage/demo validation, real-time escalation, and collection of live insights for mid-event improvements
• Track and manage scan data and event KPIs; maintain spend trackers, reconcile invoices and POs, and flag variances/overages
• Use AI tools to streamline planning/reporting and build recap reports

Requirements

• 3–5+ years experience in event planning, experiential marketing, expo/trade show operations, or project coordination
• Familiarity with Salesforce and the audience/products
• Strong organizational skills and ability to manage multiple workstreams in a fast-paced environment
• Ability to thrive in ambiguity and stay calm under pressure, especially onsite
• Experience managing event budgets and vendor/agency contracts
• Proficiency in Google Workspace or Office; comfort with spreadsheets and basic data analysis
• Excellent communication and relationship-building skills
• Curiosity about AI and willingness to use it to improve everyday workflows

Benefits

• Time off programs
• Medical, dental, and vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program
• AI agents to accelerate impact
• Resources to support work-life balance and help you do your best