Delivery Partner Manager, FDE

Quick Facts

• Role: Delivery Partner Manager, FDE (Forward Deployed Engineering)

• Type: Individual contributor

Description

Own and operate the Databricks Delivery Partner Program by building and leading close partnerships with key system integrators to co-deliver services engagements. You will drive partner enablement (including GenAI capabilities), delivery governance, partner quality measurement, and long-term delivery roadmaps. You will also handle onboarding, resource pipeline planning, partner project allocation/outsourcing, and partner contractual and delivery escalations.

Responsibilities

• Build and develop FDE relationships with global system integrators (GSIs) and regional system integrators (RSIs)

• Incubate and ramp new partners with GenAI capabilities

• Run MBRs and QBRs with priority partners; develop long-term roadmaps for partner delivery priorities

• Create scorecards and feedback loops to segment partners by focus areas, regions, and company priorities

• Drive delivery governance to ensure partner quality for services-led and partner-supported implementations

• Support programs measuring partner quality (e.g., CSAT, Partner Survey) and program governance

• Align Assurance and advisory services programs with FDE & partner strategy; coordinate deal governance with cross-functional channel teams

• Support partner IP efforts (e.g., service delivery kits)

• Ensure partner personnel training and certification levels; champion specialization programs

• Implement onboarding processes for partner resources to ensure effective utilization and service quality

• Oversee pipeline planning with partners to ensure timely partner resource availability

• Allocate and outsource projects to services partners; select the right partner and work closely to ensure success

• Support bidirectional contractual negotiations with legal and people operations

• Advocate for partner needs internally; manage escalations and issues on partner-delivered projects

• Develop, implement, and monitor KPIs for each services partner

• Coach and mentor junior team members and partner resources

Requirements

• Extensive industry experience including resource management and demand pipeline management; strong track record with large enterprise organizations

• Prior experience in FDE or consulting as a Partner Manager and/or Consulting Manager

• Experience enabling/upskilling partner or third-party organizations to deliver

• Proven ability to work with partners and customers to gather, prioritize, plan, and execute solutions to customer business requirements

• Experience managing partner commercial agreements, including statements of work

Benefits

• Annual performance bonus eligibility

• Equity eligibility

• Comprehensive benefits and perks (region-dependent)

• Commitment to diversity and inclusion