
Forward Deployed Solution Engineer (Applied AI)
ServiceNow
Atlanta, GA • 2h ago • Remote
Senior
Remote
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Quick Facts
Role: Forward Deployed Solution Engineer (Applied AI)
Focus: Building production-ready GenAI/ML solutions with customers
Responsibilities: End-to-end engineering from backend services and LLM pipelines to front-end integrations
Travel: Up to 30%
Description
You will partner with customers to translate ambiguous business problems into working GenAI/ML systems delivered in agile sprints. Own full-stack implementation covering backend services, LLM/RAG pipelines, agentic workflows, evaluation, and guardrails, and ship them to production. Create reusable prompts, libraries, and scaffolds that serve as reference implementations for scalable enterprise GenAI.
Responsibilities
Discover and frame high-impact AI use cases with customers
Design and build end-to-end GenAI/ML systems (RAG pipelines, agentic workflows, evaluation, guardrails)
Prototype quickly, iterate with real users, and harden pilots into monitored, reliable services
Own the technical relationship and translate between business stakeholders and engineering
Raise the bar for ML depth and engineering quality across the team
Benefits
Lead zero-to-one implementations with trusted technical ownership
Build reusable solution patterns that influence internal tooling and the platform roadmap
Deliver battle-tested GenAI systems designed for secure, scalable enterprise deployment
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