Backend Software Engineer (Communications Platform)

Quick Facts

Backend Software Engineer focused on Ramp’s Communications Platform

Description

Own and evolve a core part of a communications platform that delivers transactional messages reliably across channels like email, SMS, push, Slack, Microsoft Teams, and WhatsApp. You’ll design idempotent delivery workflows, build and extend channel integrations, and create communication preferences and controls. Improve reliability, performance, and observability as message volume and the number of teams grow.

Responsibilities

• Own the design and evolution of a core platform area from technical design through launch, monitoring, and iteration
• Build and extend integrations with messaging channels and delivery providers (email, SMS, push, Slack, Microsoft Teams)
• Design delivery workflows that are idempotent, retry safely, and confirm successful delivery
• Build communication preferences and controls for users and administrators
• Create simple, safe abstractions and developer tooling for other engineers
• Improve reliability, performance, and observability as message volume grows
• Drive technical direction for your area via design reviews, code reviews, and mentorship

Requirements

• Experience designing, building, and operating production backend systems (APIs, data models, asynchronous workflows)
• Track record of owning a system or product area end to end and shaping its technical direction over time
• Strong system design judgment around reliability, idempotency, and correctness in high-volume distributed systems
• Product sense focused on the experience of message recipients while balancing speed and quality
• Clear communication and collaborative approach to technical decisions

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage (global varies by country) plus One Medical membership (US)
• 401(k) with employer match (US)
• Fertility HRA, fertility drug coverage (country-dependent)
• Parental leave with 100% pay options
• Pet insurance
• In-office perks (lunch, snacks, drinks, etc.)
• Relocation expense coverage to NYC or SF if needed (US)
• Employer retirement plan options and additional country-specific benefits (Canada/UK)