Americas Reseller Operations Business Analyst

Quick Facts

• Role: Business Analyst for Americas Reseller Operations

Description

The Americas Reseller Operations team is looking for a Business Analyst to drive analytics and insights that keep Apple products in the right place for channel partners across the Americas. You will optimize decisions using supply chain KPIs, build scalable tools and standards, and lead process and system improvements—including AI and automation for recurring work. The role also involves designing and rolling out AI-enabled workflows and measuring the value in dollars and hours saved.

Responsibilities

• Become an authority on supply chain KPIs and complexities to optimize Reseller Operations
• Drive run-the-business alignment (weekly product reviews, quarter-end syncs) with cross-functional partners
• Provide data-driven models and analysis using SQL, Python, and ThoughtSpot
• Aggregate channel insights to optimize sell-through across the Americas
• Standardize account deliverables by creating reusable tools and templates
• Identify process improvements supported by data analysis and lead projects to implementation
• Prioritize AI and automation opportunities by business impact, feasibility, and risk
• Design, build, and roll out AI-enabled workflows and agents on Apple-approved tools; support adoption
• Capture and maintain business context (metric definitions, operating rules, partner-specific nuances)
• Partner with Decision Support, BPR, and IS&T to define platform, data, and system requirements and move solutions to supported infrastructure
• Measure and report impact of process/AI improvements in dollars saved, hours saved, and adoption

Requirements

• Bachelor’s degree in Supply Chain, Business, Finance, Economics, Engineering, Information Systems, Data Analytics, or related field
• 7+ years of relevant operations, supply chain, or business analytics experience
• Strong command of supply chain fundamentals: demand forecasting, replenishment, inventory health, and sell-through
• Working understanding of generative AI tools and hands-on experience applying AI or automation to business problems
• Proficiency with data/analytics tools such as SQL, Python, or ThoughtSpot

Benefits

• Opportunity to apply analytical skills and a sharp business eye to channel-partner decisions across the Americas
• Drive AI and automation improvements to recurring operations work
• Help build tools, standards, and measurement that let Reseller Operations work smarter as the business grows