AppleCare Supply and Demand Planner

Quick Facts

• Role: AppleCare Supply and Demand Planner

• Focus: Global service inventory planning, forecasting, and supply/demand balancing

Description

This role manages AppleCare service inventory planning using advanced planning systems to analyze global supply and demand for multiple customer segments and channels. You will balance supply and demand, generate and manage forecasts, achieve fill rates, reduce backlog, and meet financial goals while clearly communicating constraints and disruptions. You will also partner with AI/ML solution teams to develop, test, and implement enterprise-wide solutions that optimize workflows, supply cost, and inventory levels.

Responsibilities

• Analyze high-value purchase recommendations for management sign-off

• Determine allocation and inventory balancing across sites and regions

• Review daily reports and act on supply shortages to minimize customer impact

• Perform root cause analyses and create mitigation plans for supply gaps

• Present part status and key supply issues to management

• Collaborate with demand planning partners to improve forecast accuracy

• Work with commodities managers and vendors to resolve supply constraints

• Partner with cross-functional teams (Engineering, Procurement, Commodities, Finance, AI/ML, suppliers) to implement cost-effective supply chain solutions

• Participate in regular and ad-hoc global calls with teams and vendors

• Optimize inventory, improve inventory turns, and handle excess/obsolete inventory

• Manage day-to-day execution with distribution centers and downstream channels

• Review and maintain planning parameters in AppleCare planning systems

• Publish weekly production schedules to suppliers

• Partner with AI/ML teams to develop, test, and implement enterprise-wide solutions and drive AI/ML innovations

Requirements

• 5+ years of related experience with a Bachelor’s degree; or 3 years with a Master’s degree; or a PhD without experience; or equivalent work experience

• Experience in supply planning, demand planning, commodities/procurement management, inventory management, or supply chain management

• Solid understanding of world-class supply chain practices and strong analytical and leadership skills

• Ability to communicate, influence, and negotiate effectively in a matrix organization

• Strategic thinking plus tactical execution; strong attention to detail; comfort with large data sets and ad hoc analysis; ability to blend quantitative and qualitative data

• Cross-functional collaboration experience in a complex, fast-paced environment

• Consistent delivery of operational KPIs while leading projects and meeting deadlines

• High proficiency in Excel and ability to learn applications quickly

• Familiarity with AI/ML solutions and applications

• Knowledge of SAP or equivalent MRP tools

Benefits

Not specified in the provided posting.