Junior Microsoft Dynamics 365 Finance and Operations (F&O) Specialist

Quick Facts

• Role: Junior Microsoft Dynamics 365 Finance and Operations (F&O) Specialist

• Work model: Hybrid (4 days in office / 1 day remote)

• Location: Warsaw or Zlotów

Description

You will support and maintain Microsoft Dynamics 365 F&O and develop toward independent system administration. The role is not first-line support: you will analyze tickets, communicate with users, diagnose issues using SQL/data and logs, and drive topics from problem recognition to resolution or justified escalation requiring developer changes.

Responsibilities

• Independently manage Microsoft Dynamics 365 F&O tickets—from problem analysis and user communication to resolution or escalation requiring developer change

• Support users on technical and functional topics related to system operation

• Diagnose problems using SQL queries, logs, error messages, and user-provided information

• Analyze issues related to documents, reports, integrations, and business process execution

• Collaborate with Finance, Controlling, Logistics, Sales, e-commerce, and IT teams

• Document root causes, analyses performed, and solutions applied

• Participate in testing hotfixes, new releases, and system improvements

• Recommend actions to reduce repetitive ticket occurrences

Requirements

• Practical experience in maintaining, supporting, or administering Microsoft Dynamics 365 F&O

• Experience beyond only registering and forwarding tickets to another support line

• Ability to independently diagnose problems and run tickets from start to resolution

• Ability to collaborate with business users and translate requests into technical or process actions

• Basic knowledge of sales, purchasing, warehouse, or document accounting processes

• Basic SQL knowledge and ability to analyze data and logs

• Good work organization, accountability, systematic working style, and a problem-solving attitude

Benefits

• Private medical care with co-financing

• Sports card with co-financing

• Life insurance for you and your family

• Discounts on Media Expert purchases

• Employee Referral Program

• Holiday vouchers

• Support from the Mediaexpert Foundation “Włącz się” for you and your loved ones

• Baby Expert benefit (newborn care kit)