ServiceNow Practice Lead

Quick Facts

• Role: ServiceNow Practice Lead

Description

Lead the end-to-end ServiceNow practice, developing strategy and directions for growth. Drive large transformation and implementation projects on the ServiceNow platform, owning delivery from planning through agreed outcomes. Support business development by building pipeline, acquiring new clients, and strengthening long-term executive relationships.

Responsibilities

• Manage the ServiceNow practice comprehensively, including strategy and roadmap for further development
• Lead large transformational and implementation projects based on ServiceNow
• Own project delivery end-to-end: planning, organizing work, and delivering agreed results
• Manage project teams, coordinate experts, and develop team competencies
• Grow the ServiceNow business: identify new sales opportunities and build pipeline
• Acquire new clients and develop cooperation with existing business partners
• Build and maintain long-term client relationships, especially with senior management and executives
• Co-create proposals, lead sales discussions, and support sales processes
• Represent the organization in client and consulting-services market contacts

Requirements

• Multi-year ServiceNow experience (technical and business)
• Proven experience leading large ServiceNow implementation and transformation projects
• Experience managing teams and being accountable for delivery at project/program level
• Practical business development experience in selling consulting services and building a sales pipeline
• Ability to build long-term business relationships and hold discussions with senior management decision-makers
• Strong business, strategic, and communication skills
• Ability to connect technology knowledge with understanding of client business needs
• Consulting experience (advantage: BIG4 or similar)
• Very good English

Benefits

• Strategic role with real impact on ServiceNow practice development
• Participation in large international transformation projects
• High autonomy and ability to shape business growth directions
• Collaboration with experienced experts and management
• Opportunity to build and develop your own team and client portfolio