Senior ServiceNow Platform Architect

Quick Facts

• Role: Senior ServiceNow Platform Architect
• Domain: Digital transformation (healthcare, highly regulated)

Description

Lead architecture for a large-scale enterprise ServiceNow platform ecosystem in a regulated healthcare environment. You will set target architecture, architectural standards, governance, and technology roadmaps, ensuring security, compliance, scalability, and long-term sustainability. You will also act as senior technical authority for solution design decisions and drive reusable patterns for integrations, workflow automation, API connectivity, and AI-enabled digital services.

Responsibilities

• Define and maintain the target architecture, technology roadmap, design principles, and architectural standards
• Serve as senior technical authority for solution design, architectural governance, and exception management
• Establish best practices for service modeling, configuration management, data governance, and platform data relationships
• Design reusable integration and automation patterns for workflows, API connectivity, and AI-enabled services
• Drive governance for user-facing service experiences, self-service, knowledge solutions, and intelligent virtual assistance
• Ensure reliability, security, scalability, maintainability, and long-term sustainability; coach engineering teams and stakeholders

Requirements

• Minimum 8 years of hands-on ServiceNow experience, including architecture, solution design, or platform governance
• Proven track record designing and overseeing complex enterprise platform ecosystems
• Strong expertise in ServiceNow architecture, integrations, workflow automation, service modeling, configuration management, security, release management, and modernization; deep knowledge of CSDM, including CMDB design, Discovery, Service Mapping, data relationships, and ownership patterns
• Experience defining architectural standards, managing technical debt, governing customization approaches, and supporting platform evolution
• Solid understanding of AI-supported service capabilities, conversational interfaces, and employee-facing digital experience; familiarity with GxP practices and regulatory requirements in validated environments
• Fluent English and a university degree in a technical field (Computer Science, Information Systems, Engineering, or related)

Benefits

Long-term digital transformation initiative in the healthcare sector (highly regulated environment).