Business/System Analyst (Customer Master Data)

Quick Facts

• Focus area: Customer Master Data / Customer 360 platform (customer data storage, management, and sharing)
• Role: Business/System Analyst and business point of contact for requirements

Description

You will work on a development project building a Customer 360 data platform for customer master data. Serve as the business contact for requirements gathering, collaborating with business and technical teams to understand needs, prioritize user stories with the Product Owner, and produce technical/functional specifications. You will also support data-related activities (querying customer/product data), testing, production deployment, monitoring, and maintaining analytical product documentation.

Responsibilities

• Gather and clarify business requirements in collaboration with stakeholders
• Prepare and prioritize business requirements as User Stories with the Product Owner and dev teams
• Create technical and functional specifications for planned solutions
• Work closely with developers, vendors, and business representatives on requirements, testing, and production go-lives
• Address ambiguities and refine requirements to deliver usable material for the delivery team
• Search and work with customer/product data in databases
• Test and implement new functionality
• Monitor and support existing systems
• Create and maintain analytical product documentation

Requirements

• Practical SQL knowledge
• Practical Oracle knowledge and experience with relational databases
• Knowledge of data management and data quality topics
• Practical familiarity with Jira and Confluence
• Ability to analyze and model business processes using workshop methods
• Ability to document the overall business process and provide information about specific process elements for requirements decomposition
• Nice to have: UML and BPMN notation knowledge

Benefits

• Interdisciplinary team collaboration and direct, partnership-based working style
• Long-term project engagement in an IT company active for 20+ years
• Participation in varied IT projects for well-known customers
• Access to modern technologies and an engineering environment based on high standards
• Flexible service model (hybrid or fully remote), tailored per team
• Knowledge-sharing ecosystem: internal training, topic guilds, and Cloud training/certifications
• Online English or German learning and group language classes
• Access to Multisport and private medical care on preferred terms
• Participation in sailing adventures (Caribbean, Mediterranean, North Sea) with company co-funding