Head of Identity and Access Management (IAM) Service Delivery

Quick Facts

• Role: Head of Identity and Access Management (IAM) Service Delivery

• Scope: Global leadership for IAM run-the-bank service delivery

Description

Set the strategic direction and provide global leadership for HSBC’s Identity & Access Management (IAM) service delivery function. Drive end-to-end execution of IAM control operations so electronic assets are monitored, managed, and protected for authorised access and changes. Lead distributed teams and partner with technology and business stakeholders to deliver the IAM strategy, operational performance, and measurable efficiencies while maintaining control effectiveness.

Responsibilities

• Build and lead globally distributed IAM Service Delivery teams; define operating model and performance expectations

• Collaborate with global IAM leadership and cross-functional stakeholders to deliver shared outcomes and priorities

• Define and lead the IAM Service Delivery transformation roadmap, accelerating automation and self-service and standardising processes

• Coach and mentor IAM/security professionals to strengthen succession planning, capability building, and talent retention

• Ensure IAM control operations meet regulatory and audit expectations, including evidence, control testing support, and remediation

• Manage stakeholder and supplier relationships and oversee vendor delivery against service outcomes and contractual obligations

• Provide regular reporting to senior management on performance metrics, control effectiveness, operational risk insights, and trends

Requirements

• 15+ years of relevant technology management experience focused on Identity and Access Management

• Deep understanding of IAM best practices and experience running end-to-end operational execution; familiarity with SailPoint

• Cybersecurity/IAM leadership experience running a global function with geographically dispersed teams

• Experience shaping and executing IAM strategy with large-scale transformation and automation/self-service delivery

• Ability to balance Run-the-Bank (RTB) and Change-the-Bank (CTB) priorities with strong cost and capacity management

• Proven people leadership experience building high-performing teams

• Strong stakeholder management and influence across technology, cybersecurity, HR, legal, audit, risk, and business leadership

• Strong business finance understanding (budgets, expenditure, forecasting) and ability to articulate financial impacts

• Bachelor’s degree (Master’s preferred) in Computer Science, Information Systems, or related discipline

• CISSP or CISM preferred