Solutions Delivery Lead

Quick Facts

• Fully remote role

Description

You will own the first-ever build of a client’s product, from creating and accepting briefs through to delivering a signed-off, quality-assured output to the monthly refresh team. You work in Client Implementation with teams across Client Success, Data Sourcing, Data Engineering, and Visualisation, holding the end-to-end responsibility for feasibility, configuration, data setup, QA, and handover. The role is hands-on delivery—personally validating that the data supports the brief.

Responsibilities

• Create, accept, or reject briefs; pressure-test scope, category, markets, and cadence with Client Success and document delivery risk when escalating.
• Design configuration (tools, categories, markets) and translate it into data-gathering requirements with Social, Search, and eCom Data Leads.
• Run builds end to end, directing 2–4 Digital Analysts and contractors across multiple concurrent setups.
• Write and test Boolean queries; build and de-noise search keyword lists; perform MDM/taxonomy coding.
• Own QA and sign-off by checking first outputs against the brief and reconciling dashboard numbers with underlying data.
• Hand over cleanly to monthly refresh with configuration, decisions, and known quirks documented; support the first cycle(s).
• Turn bespoke builds into templated patterns by identifying repeatable structures and writing them up.

Requirements

• 4+ years hands-on with digital data sources (social listening, search keyword data, ratings & reviews)
• Production Boolean query writing and maintenance in Youscan, Brandwatch, Talkwalker, Sprinklr, NetBase, or Meltwater within the last 2 years
• Building search keyword lists from scratch (expand, de-noise, bucket by category)
• MDM/taxonomy work built by you (product/brand taxonomy, category tree, attribute coding framework, or review classification schema)
• Consumer insights background (insights agency, social listening or MR vendor, or client-side CMI team)
• Strong Excel skills (pivots, lookups, text functions, 100k+ row files)
• Ability to build the process as you run it (process is partially built)

Benefits

• Fully remote (work from anywhere)
• Competitive rates and stable, long-term growth opportunity
• Opportunity to be part of a leading-edge AI company