Expert IT Analyst / Service Developer

Quick Facts

• Role: Expert IT Analyst / Service Developer

• Focus: Self-service portal end user services and digital support tool development

Description

You will design and continuously improve digital self-service support tools by analysing business needs and working with end users and stakeholders. The role includes designing, developing, and maintaining services, workflows, and automations in BMC Digital Workplace (DWP), Power Apps, and Power Automate, including API integrations and databases. You will also support incident resolution, testing, and continuous improvements to deliver a best-in-class digital user experience.

Responsibilities

• Analyse business needs and turn them into practical solutions

• Design, develop, and maintain services, workflows, and automations in BMC Digital Workplace (DWP), Power Apps, and Power Automate

• Design and maintain API integrations between those systems

• Create, maintain, and support databases used by the services

• Take ownership of databases and ensure data quality, governance, and compliance standards

• Create and maintain workflows, forms, and service processes

• Collaborate with stakeholders, service owners, and platform teams

• Support incident resolution, testing, and continuous improvements

Requirements

• Experience as an IT Analyst, Service Developer, or similar role

• Experience with BMC Helix, Digital Workplace, Self Service Portal, or similar platforms

• Experience building services, workflows, and automations

• Hands-on experience with Power Apps and Power Automate

• Experience with API integrations

• Good knowledge of SQL and databases

• Experience maintaining databases and taking ownership of data-related solutions

• Understanding of data ownership, data governance, and data quality

• Strong analytical, troubleshooting, and documentation skills

• Good communication and stakeholder management skills

Benefits

• Hybrid working model

• Culture focused on performance and growth in a Nordic, diverse environment

• Various opportunities to evolve, develop, and learn from colleagues

• Diversity and inclusion emphasized as part of daily work