Change Manager

Description

Join the organizational change management workstream for a global implementation of a cloud learning platform (LMS/LXP). You will work directly with the OCM Lead and coordinate day-to-day OCM activities across the project lifecycle—from discovery through go-live and Hypercare.

Quick Facts

• Workplace: Primarily remote
• Workload: Full-time/part-time (approx. 160 hours availability)
• Contract: B2B
• Training and benefits included (private health insurance, sports card, group insurance)

Role Description & Responsibilities

• Support the Change Impact Assessment (interview/workshop materials, notes, maintain CIA workbook and persona inventory)
• Maintain the stakeholder map and track nominations, contacts, and follow-ups
• Coordinate a multi-language communication plan (draft and schedule messages, manage translation and linguistic validation)
• Prepare readiness assessments and pulse surveys; consolidate results and build RAG dashboards for status reporting
• Support the Change Champion Network with onboarding materials, meeting logistics, updates, and engagement tracking
• Maintain the Q&A bank, talking points, and FAQ materials for managers
• Contribute to role-based Training Needs Analysis and help build persona-based learning paths and process-oriented training content
• Support the Super-User program, Train-the-Trainer sessions, and admin training materials (scheduling, materials, participant tracking)
• Prepare Hypercare communications; help define adoption KPIs and the handover to BAU
• Keep OCM tracker, RAID items, and action logs current; coordinate dependencies and timelines with configuration, data, and testing workstreams

Benefits

• Private health insurance and group insurance; sports card
• Access to an extensive training library (soft and technical skills)
• Team-building events, contests, and challenges

Requirements

• 2–3 years of experience in change management, internal communications, L&D, or a similar project role
• Experience with at least one SaaS/system implementation, ideally in HR or learning (LMS/LXP such as Cornerstone, SuccessFactors Learning, or Workday Learning)
• Experience developing training/e-learning materials, workshop content, or communications for a large distributed audience
• Strong organization and follow-through (manage trackers, deadlines, and parallel workstreams)
• Very good Excel and PowerPoint skills; experience with survey tools (e.g., MS Forms) is a plus
• Clear and concise English writing and comfort presenting to small groups
• Basic familiarity with change frameworks (ADKAR/Prosci) and project operating models (RACI, RAID, workstreams)
• Fluent English (written and spoken)