IT Service Management Project Manager

Quick Facts

• Contract type: B2B
• Work model: Hybrid (3 days/week in office in Gdańsk or Warsaw)
• Working language: EN

Description

Lead complex IT transformation projects in the area of IT Service Management, from initiation through implementation to handover to BAU. The program focuses on banking sector service management, operational resilience, and technology lifecycle management—aiming to improve operations, reduce technical debt, and support regulatory compliance.

Responsibilities

• Run complex IT projects end-to-end (initiation → implementation → BAU handover)
• Coordinate teams across applications, infrastructure, operations, security, risk, compliance, and external vendors
• Manage project governance, scope, schedule, and dependencies between workstreams
• Manage project risks and financial control
• Manage project resources
• Report status and progress to management and steering committees

Requirements

• Experience leading technology transformation projects
• Experience managing governance for IT projects
• Experience managing project risk
• Experience controlling project finances
• Experience managing projects that include IT infrastructure
• Experience with IT service management and knowledge of IT Service Management principles
• Experience managing technology lifecycle management
• Experience managing stakeholders
• Professional experience in financial services

Benefits

• Private medical care
• Sports activity co-financing
• Formal support from documents to onboarding

Role process

• Interview with a recruiter
• Technical interview
• Interview with the client