IT Support Coordinator

Quick Facts

• Role: IT Support Coordinator

• Team: IT Support / Desktop Support (3–6 people)

• Pay (net/day): 800–1000 PLN (depending on experience and skills)

Description

You will coordinate and develop first-line IT Support/Desktop Support, ensuring high service quality for business users. The role includes monitoring and managing incidents and problems, escalating complex cases to technical teams, and implementing preventive improvements in line with ITIL and IT service management standards.

Responsibilities

• Manage and develop an IT Support / Desktop Support team of 3–6 people

• Organize first-line IT support work and ensure high-quality user service

• Monitor and handle user-reported tickets, incidents, and problems

• Escalate more complex incidents to appropriate technical teams

• Analyze recurring problems and implement corrective and preventive actions

• Maintain continuity of the IT environment and support business users

• Implement, monitor, and update IT standards and processes

• Organize trainings, workshops, and development activities for the team

• Build relationships with business users and ensure IT service satisfaction

• Collaborate with infrastructure teams, IT managers, and external IT/service and hardware providers

• Participate in technology projects within the organization

Requirements

• 6–10 years of experience in IT Support or Desktop Support

• Experience coordinating or managing an IT support team

• Knowledge of Incident Management and Problem Management processes

• Understanding of IT service management standards and ITIL practices

• Ability to plan work, delegate tasks, and track team goals

• Experience with ticketing systems and business user support

• Ability to analyze issues, identify causes, and implement preventive actions

• Comfortable working with MS Office, Jira, and MS Project

• English at least B2

• Strong interpersonal, organizational, and leadership skills

Benefits

• Long-term cooperation

• Technical trainings, certifications, and qualification development

• Mentoring Competence Center (community access from day one; conferences; knowledge sharing)

• Clear career path

• Employee benefits package (Multisport, private medical care, life insurance)

• Friendly work atmosphere, integration events, and team-building activities