Business Analyst (Metrics & Reporting)

Quick Facts

• Role: Business Analyst (Metrics & Reporting)
• Focus: Operational data analysis, KPI tracking, dashboards, and headcount/licensing/compliance reporting

Description

You will collect, analyze, and interpret operational data to create reports, dashboards, and presentations that communicate insights to stakeholders. You’ll track progress toward headcount targets, support licensing and customer compliance metric integrity, and monitor operational execution against goals using KPIs. You’ll also contribute to dashboard enhancements, perform data clean-up and quality checks, and assist with root-cause analysis for operational issues.

Responsibilities

• Collect, analyze, and interpret operational data from multiple sources and systems
• Report progress toward headcount targets; forecast headcount by organization and location
• Drive integrity of headcount management systems
• Review telemetry report submissions and reminders; escalate non-responsive customers as needed
• Work with product licensing and customer compliance teams to ensure timely updates
• Track and report operational execution vs. goals using KPIs; monitor historic performance and identify bottlenecks, impact, and business risk
• Define enhancements to existing dashboards and support development of new metrics/dashboards
• Perform data clean-up and quality checks to keep metrics accurate and reliable
• Assist in root-cause analysis for operational issues and performance gaps

Requirements

• Advanced Excel and/or Google Sheets
• Excellent written and verbal communication
• Attention to detail and accuracy
• Strong analytical thinking and problem-solving
• Ability to work independently and manage multiple projects
• Strong emotional intelligence
• Bachelor’s degree and 5+ years of related experience (or master’s and 3+ years)

Benefits

• Discretionary annual bonus
• Competitive new hire equity grant and annual equity awards (subject to plan documents)
• Medical, dental, and vision plans
• 401(K) with company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Company-paid holidays
• Paid sick leave and vacation
• Paid Family Leave and other leaves of absence per applicable laws