Customer Support & Manual Tester (Junior)

Quick Facts

• Role: Customer Support & Manual Tester (Junior)

• Focus: Help customers while performing hands-on manual testing of SaaS web applications

• Work style: Full-time with fixed availability windows on weekdays; home office available

Description

You’ll combine customer support with manual testing so that new features, fixes, and bug corrections are verified before reaching users. You’ll respond to customers (email and scheduled phone calls), diagnose problems, and determine whether issues are caused by bugs or incorrect setup. Based on customer feedback, you’ll also test newly changed functionality and report findings clearly to developers.

Responsibilities

• Provide customer support via email and help with configuration and usage

• Handle incoming phone calls on agreed days

• Investigate and verify customer-reported issues (bug, misconfiguration, or other cause)

• Test new features and fixes

• Identify bugs, inconsistencies, and unexpected behavior

• Document issues so developers can understand and reproduce them

• Verify fixes and confirm that changes didn’t break anything else

• Collaborate with developers, a project manager, and teammates

Requirements

• Minimum high school with graduation (SŠ s maturitou)

• Write flawless, natural Czech in emails (no AI-assisted writing)

• Explain things simply and clearly

• Comfortable working with computers

• Enjoy finding out why something works or doesn’t

• Attention to detail

• Patience and calm communication

• Can work independently and also ask questions

• Motivation to learn how web applications and related technologies work

Benefits

• Full-time (HPP), Monday–Friday

• Core availability: 8:30–14:00 (must be available)

• Customer-support coverage days: 8:00–15:30

• Remaining hours flexible; possibility to work ahead

• Salary: 32,000–36,000 CZK/month (based on experience)

• 4 weeks vacation + extra 2 days; sick days and additional leave by tenure

• Home office and flexible working hours

• Pension savings contribution (DIP) or benefits card; meal allowance (approx. 2,720 CZK/month)

• Performance bonuses 2x per year

• Paid training, self-study support, and access to professional conferences

• Office in central Kolín; standing/sit desks and good coffee

• Regular company events, team building, and shared breakfasts