Contact Center Architect

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:Contact Center ArchitectResponsibilities:Key role in all project phases for customer interaction solutions, including implementation, customization, and integration, based on platforms such as Genesys, Cognigy, or ParloaConducting customer workshops to gather requirements and crafting technical concept documentationAdvising customers and partners on solutions, ensuring feasibility, and delivering professional presentationsFocused development and implementation of interface integrations (e.g., WebServices, REST, JSON)Expertise development in domain knowledge, such as Contact Center (CC) and Conversational AI (CAI)Active communication and collaboration with customers and project partnersSimultaneous contribution to 2-3 diverse and challenging projects in an agile work environment Requirements:Strong understanding of relevant technologies like WebServices, REST, JSON, JavaScript, AWS, OAuth, SCIM, VoIP/SIPExperience in conducting customer workshops and creating technical concept documentationFluent communication skills in German and English (B2/C1) with the ability to work effectively with customers and partnersExperience or strong interest in developing expertise in at least one of the target platforms: Genesys, Cognigy, or Parloa, including interface development, customization, and integrationFamiliarity with Microsoft technologies (MS Teams, Azure, Entra)Interest in developing expertise in the Contact Center and/or Conversational AI domainNice to have:Knowledge of LLM and Prompting Offer:Private medical careCo-financing for the sports cardTraining & learning opportunitiesConstant support of dedicated consultantEmployee referral program