Conversational AI Consultant

Quick Facts

• Role: Conversational AI Consultant

Description

Advise customers on customer service processes and identify automation opportunities with conversational AI. Facilitate requirement workshops to define use cases and train customer teams, then design the bot’s personality with system prompts and implement dialogues via agents and flows on conversational AI platforms. Provide technical support for sales, including effort estimates and proofs of concept.

Responsibilities

• Consult customers on customer service processes and identify automation potential
• Conduct requirement workshops to define use cases and train customer teams on conversational AI platforms
• Develop the bot’s personality and create system prompts for empathetic, brand-compliant communication
• Implement designed dialogues by building agents and flows in the conversational AI platform
• Provide technical domain support for sales, including effort estimation and proof-of-concepts

Requirements

• Preferably 3 years of experience in customer service, contact centers, or CRM systems
• Understanding of LLM principles, RAG, and agentic AI; experience with conversational AI platforms such as Cognigy, Parloa, Google, Kore.ai, or Amazon Lex
• Ability to translate messy business requirements into structured flow diagrams and clear if-then logic
• Basic technical understanding, including knowledge of APIs (REST) and ability to read JSON
• Proactive, service-oriented communication and drive to create value-adding solutions
• High proficiency in German and English; enjoyment of writing dialogues