Lead System Support Engineer - AI Supercomputers

WHO WE ARE?WE ARE A GLOBAL LEADER IN ENGINEERING AND IT SERVICES.At ALTEN, we see our specialists as architects—designers of tomorrow’s world.As a leader in engineering and IT services, we support companies in their technological and sustainable transformation.OVER 57,400 EMPLOYEES IN 30+ COUNTRIES, SUPPORTING MORE THAN 6,500 CLIENTS WORLDWIDE.We operate across all industries, including:Aerospace, Defense, Naval, Security, Automotive, Rail & Mobility, Energy & Environment, Life Sciences & Health, Industrial Equipment & Electronics, Telecommunications, Banking, Finance & Insurance, Retail, Media & Services, Public Administration, and Government Sector.We deliver complex and highly advanced technical projects at every stage of the value chain for the world’s most prestigious companies.Our motto: Building Tomorrow’s World Today!For more information, visit: http://www.altenpolska.plWe're Hiring Lead System Support Engineer!WHAT WILL YOUR CHALLENGES BE?Diagnosing and troubleshooting issues across advanced bare-metal hardware, Linux operating systems, and networking environments.Analyzing installation logs, OS-level metrics, and orchestration environments to identify the root causes of AI cluster deployment failures.Collaborating with hardware engineering teams to escalate and resolve hardware-related issues (e.g., BIOS, BMC, PCIe, and network switches).Monitoring and troubleshooting failures in automated CI/CD processes.Coordinating the work of a shift-based team and communicating with global technical leads.WHAT DO WE REQUIRE?Strong Linux administration and troubleshooting skills (minimum 4-5 years of experience).Knowledge of IP networking concepts: DNS, DHCP, routing, and switching (minimum 4-5 years of experience).Hardware/Firmware troubleshooting skills, including knowledge of bare-metal servers, BIOS, and BMC systems.Strong analytical skills, including ticket handling and analysis of system and installation logs.English proficiency at B2 level or higher.Knowledge of Docker / Kubernetes.Experience with CI/CD tools (e.g., Jenkins).Scripting skills in Bash / Python.Experience with network-based server deployment (PXE/netboot).WHAT CAN WE OFFER YOU?ALTEN’s DNA combines human values, a culture of excellence, and experience in serving our clients. We offer an individual approach to each employee, emphasizing work-life balance. We focus on responsible, sustainable development and eco-friendly solutions.We offer:A full-time employment contract.Location: Warsaw; work model: remoteStable and long-term cooperation.A clearly defined career path with a European leader in engineering and IT consulting.The possibility of relocation within ALTEN Poland’s local branches.After project completion, the opportunity to engage in another project within the company.Onboarding and collaboration with a dedicated Competences Manager.Benefits:Medicover healthcare.Medicover dental care.Medicover Benefits platform.Medicover sports card.Newborn welcome package for employees.Group life insurance.Pension program.We also offer cooperation based on B2B or contract (UZ).We guarantee:Access to professional certifications with our technology partners (e.g., Google, ISTQB).Access to industry events.Access to the Knowledge Sharing Program.Join our team and create the future of technology with us today!NOTE: We will contact selected candidates only.