System Support Engineer (AI Supercomputers)

Quick Facts

• Role: System Support Engineer (AI Supercomputers), junior/mid
• Contract: Full-time employment contract
• Work model/location: Remote (Warsaw)
• Engagement: Stable, long-term cooperation

Description

You will diagnose and troubleshoot issues across advanced bare-metal hardware, Linux operating systems, and networking environments supporting AI supercomputer clusters. You’ll analyze installation logs, OS-level metrics, and orchestration environments to identify the root cause of deployment failures. You’ll also collaborate with hardware engineering teams and support monitoring and troubleshooting of failures in automated CI/CD processes.

Responsibilities

• Diagnose and troubleshoot issues across bare-metal hardware, Linux, and networking
• Analyze installation logs, OS metrics, and orchestration environments for root-cause analysis
• Escalate and resolve hardware-related issues with hardware engineering (BIOS, BMC, PCIe, network switches)
• Monitor and troubleshoot automated CI/CD process failures

Requirements

• 2+ years of Linux administration and troubleshooting
• 2+ years of IP networking concepts: DNS, DHCP, routing, switching
• Hardware/firmware troubleshooting skills: bare-metal servers, BIOS, BMC
• Strong analytical skills for ticket handling and log/system analysis
• English proficiency: B2 or higher

Benefits

• Medicover healthcare, dental care, benefits platform, and sports card
• Newborn welcome package; group life insurance; pension program
• Opportunity for B2B or contract (UZ) cooperation
• Access to professional certifications with technology partners; industry events; Knowledge Sharing Program
• Career path and onboarding with a dedicated Competences Manager
• Remote work option from Warsaw; possibility of relocation within local branches
• After project completion, opportunity to move to another internal project