Strategic Account Manager, Diagnostics

Quick Facts

• Role: Strategic Account Manager, Diagnostics
• Work style: Field-based; 50%–60% travel
• Territory: NW, specifically Seattle
• Compensation: $129,000–$160,000 base salary; eligible for short-term and long-term incentive compensation

Description

The Strategic Account Manager owns the customer experience journey for newly acquired Strategic Accounts, including contract updates and expansion implementation plans. This role builds and executes a strategic pipeline across multi-location key accounts and collaborates with leadership and cross-functional teams to train and coach field teams on account strategy, retention, and growth. The position uses competitive intelligence and deep customer/market insights to shape strategy and drive sustainable growth.

Responsibilities

• Manage the full portfolio and construct/deconstruct new and retention sales opportunities for diagnostics businesses
• Increase portfolio presence in veterinary hospitals to maximize, protect, and defend total customer value while supporting customers through the Staywell Journey
• Work cross-functionally with Regional Business Director, Area Business Managers, Strategic Growth Manager, Deal Desk, and Net Revenue Management to ensure adequate margins/profit
• Drive install and workflow processes to ensure new accounts have a strong customer experience
• Act as a product expert for new product launches (e.g., Imagyst, HUB, Vue+, OptiCell)
• Provide field-level intelligence on diagnostics competition
• Coach Area Business Managers and Area Teams on diagnostics tactics and cross-selling for larger-scale accounts
• Develop and refine the Area Pipeline for Emerging Corporates and share best practices across regions (e.g., cross-selling success stories)

Requirements

• Bachelor’s degree minimum or equivalent work experience
• Minimum of 8+ years animal health industry and/or sales experience
• Proven proficiency in onboarding, workflow management, and pipeline execution
• Exceptional project management skills; ability to organize and prioritize multiple projects and deliver high performance and quality on deadline
• Ability to communicate technical information effectively to highly knowledgeable professionals
• Excellent people skills; strategic thinking and decisive action
• Ability to collaborate with and influence cross-functional teams
• Initiative, resourcefulness, accountability, and willingness to accept challenges and lead change
• Ability to understand and execute lease financing, legal language, and contract administration
• Ability to defend, retain, and grow business while maintaining financial rigor
• Ability to learn and master skills, then teach and coach
• Demonstrated financial and business acumen; ability to deliver strong ROI

Benefits

• Comprehensive benefits package including healthcare and insurance benefits beginning on day one
• 401K plan with match and profit-sharing contribution
• 4 weeks of vacation
• Eligibility for short-term incentive compensation
• Eligibility for long-term incentive compensation