Business Analyst - Freight Payments

Quick Facts

• Role: Business Analyst – Freight Payments
• Focus: Daily freight pay support, freight audit/payment partner management, and freight invoicing escalation
• Travel: Up to 15% domestic and international
• Base pay range: $55,000 – $65,000 annually

Description

The Business Analyst – Freight Payments supports daily freight pay and operations by ensuring accurate data capture and system entry. You will be the primary contact for managing external third-party freight audit and payment providers and act as an escalation point for carriers’ payment and invoicing issues above the third-party provider. You will also help implement and test new account start-ups, support teams at customer sites, and drive internal and customer process improvements.

Responsibilities

• Ensure accurate data capture and system entry
• Resolve internal, customer service, and vendor issues using data and problem-solving
• Manage external third-party freight audit and payment partners
• Escalate carrier invoicing issues and freight payment data needs internally
• Perform project work and coordinate with relevant parties
• Support account start-up implementation and testing
• Document, maintain, and update department SOPs
• Meet or exceed team KPIs for Freight Pay and Operations
• Present data and findings to customers and carriers

Requirements

• College degree in Logistics/Supply Chain, Business Administration, or related field (or equivalent experience)
• 3 years of experience in logistics, customer service, freight payments, or related field
• English fluency (reading, writing, verbal)
• Strong analytical and problem-solving skills; ability to apply mathematics and analysis
• Knowledge of pricing components for various modes of transport
• Strong project management; ability to manage multiple projects simultaneously
• Strong interpersonal and communication skills (written and verbal)
• Ability to work independently and in a team
• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Ability to travel up to 15% domestic and international

Benefits

Eligibility and coverage options vary by location and division; details available through the DSV Benefits Showcase.