Implementation Engineer

Quick Facts

• Role: Contact Center Implementation Engineer (Mid/Senior)

• Work mode: 1 day per week from the Warsaw office or 100% remote

Description

You will design and implement Contact Center solutions, including integrations, networking, and system configuration. The work combines technical implementation (configure, implement, test, troubleshoot) with close customer collaboration from requirements to delivery, testing, and training. You will also support system development, continuous improvement, and testing of new technologies.

Responsibilities

• Design technical solutions and prepare implementation concepts (integrations, networking, development)

• Configure, implement, and test Contact Center solutions

• Cooperate with customers and internal technical teams throughout the implementation lifecycle

• Translate business requirements into practical technical solutions

• Prepare technical documentation and support further development and maintenance

• Analyse technical issues and support complex or non-standard troubleshooting

• Test new technologies and proactively identify opportunities for improvement

• Contribute to improving internal processes, implementation standards, and ways of working

Requirements

• Experience with Contact Center reporting and KPIs

• Good understanding of Contact Center terminology and processes

• Knowledge of technical aspects of omnichannel Contact Center environments (voice, video, chat, email, social media)

• Practical knowledge of SQL and databases, including queries and stored procedures

• Experience with integrations and external data sources (Web Services and REST APIs)

• Basic understanding of IP networking

• English at B2 level or higher

• Ability to work directly with customers and translate business requirements into technical solutions

• Strong ownership, independence, proactivity, and ability to work effectively in a team

Benefits

• 1 day per week from the Warsaw office or 100% remote work

• Perm (UoP) or B2B contract

• Training and development budget

• Medicover or Multisport

• Opportunities to develop technically and commercially

• High independence and real impact on how projects are delivered

• Friendly, informal environment with little bureaucracy

• No formal dress code (except when required for specific client meetings/occasions)

• Startup-like atmosphere with a flexible, decision-influencing culture