Senior Product Manager, Business Marketplace

Quick Facts

• Total Target Cash Earnings Opportunity: $145,920 - $263,280
• National Base Pay Range: $121,600 - $219,400

Description

The Senior Product Manager, Marketplaces is accountable for internal and external products, platforms, services, and experiences that achieve defined business outcomes. The role identifies customer problems/unmet needs, technical feasibility, and business objectives, secures funding, and leads a cross-functional team to deliver end-to-end. It also champions customer solutions leveraging T-Mobile's Business Marketplace platform, assisting with vendor solution selection and onboarding, and supports go-to-market and partnership collaboration strategies.

Responsibilities

Product Strategy & Roadmap

• Owns product end to end for complex or cross-platform solutions, including creating, managing, maintaining, and communicating product vision and roadmap
• Identifies target customers and designs/drives end user product research
• Partners with stakeholders and Leadership to understand current customer experiences and areas of opportunity
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues
• Supports decision-making with cost-benefit/ROI/NPV analysis and competitive product analysis
• Secures and maintains product funding via enterprise process
• Anticipates industry trends and incorporates potential impacts/opportunities into product process

Stakeholder Communication & Executive Engagement

• Communicates, influences, and sells ideas at VP level and below, including regularly delivering product presentations
• Drives ad hoc analysis and presents information to executive level management on request
• Influences product feature set and positioning strategies to improve customer experience and drive growth
• Works with external third parties to assess partnerships and licensing opportunities
• Maintains understanding of tech trends and evaluates how trends impact the roadmap

Customer Insights & Voice of Customer

• Leverages customer insights for product vision, strategy, roadmap, and priorities
• May meet with customers to build deeper empathy and understand needs and priorities
• Creates, manages, and fosters an active VOC feed for self and team
• Looks for opportunities to delight customers and meet unmet needs
• Evangelizes customer-first mindset internally and externally
• Tests ideas with real customers to ensure desired product benefit

Product Execution & Backlog Management

• Translates product/platform strategy into detailed requirements and required documentation/artifacts
• Owns and manages product backlog and priorities with business and technology partners
• Scopes and ensures alignment on prioritization based on business and customer impact
• Collaborates with Architecture and Dev teams to factor technical debt and long-term technical investment into the roadmap
• Ensures existing production defects are included in regular backlog prioritization
• Creates and communicates anticipated release schedules with Dev/Execution teams and stakeholders
• Generates and maintains dashboards and reports for product health and success metrics
• Conducts Product Quarterly Business Reviews (QBRs) and Steering meetings

Product Performance & Operations

• Runs beta and pilot programs with early-stage products and platform capabilities
• Collaborates with advertising and public relations to promote products
• Supports sales, marketing, and other stakeholder teams with product knowledge and documentation
• Assists with platform execution from strategy/architecture through deployment and support
• Identifies and communicates technical challenges, making educated trade-off decisions
• Accountable for product quality and performance in production, including response and stakeholder communications for critical defects
• Manages adoption tools and training materials
• Identifies execution/operational/organizational issues and drives improvement plans within sphere of influence

Relationship & People, Professional Development

• Collaborates and develops relationships with sales, commercial accounting, marketing, legal, go-to-market, finance, and outside partners
• Develops relationships with customer groups or representatives
• Maintains professional knowledge through workshops, publications, networks, and professional societies
• Develops adoption tools and training material

Requirements

• Bachelor's Degree (Required)
• 7+ years of relevant Product Management experience
• Advanced level understanding of customer experience
• Experience launching products in the Government / Public Safety segment
• Product Lifecycle Management experience delivering large and complex business/technology initiatives (Required)
• Proven communication skills with Leadership and strong collaboration/influence (Required)
• Proven success directing matrixed resources and delivering software using Agile Scrum methodologies across multiple teams (Required)
• Strong requirements elicitation and technical writing ability for different audiences (Required)
• Strong business analytics to identify/analyze/synthesize product use data and drive decisions (Required)
• At least 18 years of age
• Legally authorized to work in the United States
• Travel required
• Not DOT regulated; not a safety sensitive position

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants and employee stock purchase plan
• Paid time off and paid holidays
• Paid parental and family leave; family building benefits
• Back-up care, enhanced family support, childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability
• Voluntary benefits including AD&D, accident coverage, life insurance, disability insurance, and long-term care insurance
• Mobile service & home internet discounts, pet insurance, and commuter/transit programs