Business Operations Analyst

Quick Facts

Role: Business Operations (Channel/Sales Operations Partner Support)

Description

Work with cross-functional teams to support internal and external stakeholders by managing channel partner operations. The role requires being a proactive, result-oriented self-starter who can handle infrastructural challenges, competing priorities, and a fast-paced environment.

Responsibilities

• Direct end-to-end partner operations: onboarding, deal registration, referrals, quoting, and reseller support
• Manage partner account setups and cross-system data integrity
• Act as the primary contact for partner inquiries and operational escalations
• Resolve or redirect internal operational issues
• Enforce compliance with partner program policies and guidelines
• Mitigate operational risks and implement scalable process improvements
• Produce SOPs, training materials, and technical documentation
• Drive automation and system enhancements for efficiency
• Monitor SLAs, KPIs, and overall performance metrics

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 5+ years Channel or Sales Operations support experience
• Experience in a fast-paced environment with excellent interpersonal, problem solving and time management skills
• Extreme attention to detail with a strategic eye
• Analytical thinking and driving operational excellence and improvement
• Demonstrated participation in process improvement initiatives and/or project management experience
• Fluency in English

Other Requirements / Nice to Have

• Salesforce.com product certifications are a plus (Administrator, Advanced Administrator)
• Experience with Partner Program Operations and Support
• Fluency in English and one or more other languages including Spanish is a plus

Benefits

• Benefits and resources to support work-life balance and help you be your best
• AI agents accelerate impact
• Equal opportunity employer; non-discrimination policy and assessment based on merit, competence, and qualifications
• Compensation determined by factors such as location, job level, job-related knowledge, skills, and experience; certain roles may be eligible for incentive compensation, equity, and benefits
• Time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and employee stock purchasing program