Principal Analyst I - Business Systems Analyst Digital Banking

Quick Facts

Principal Analyst I - Business Systems Analyst Digital Banking

Location: Columbus, OH

Description

Principal Analyst I supporting Digital Banking solutions. Lead activities to review current processes and metrics, identify constraints and opportunities affecting business and technology strategy, and develop options to improve business outcomes. Act as a subject matter expert to drive solution implementation using data, metrics, and quantitative measures.

Responsibilities

• Review current processes and metrics to identify constraints or opportunities impacting business and technology strategy.
• Develop approaches to improve business outcomes and drive implementation to achieve desired results.
• Accountable for development and review of artifacts describing current state processes, practices, and/or metrics; perform root cause analysis for constraints.
• Identify alternative processes and practice options with associated impact on KRIs/KPIs or Operational Metrics.
• Track and communicate enhancements to ensure desired results are realized via data, metrics, and quantitative measures.
• Engage enterprise subject matter experts and stakeholders to resolve complex, cross-business-unit issues.
• Capture current state insights and provide options and recommendations to stakeholders.
• Identify, socialize, and gather approvals for upkeep of KRIs, KPIs, and Operational Metrics.
• Act as SME for digital banking systems, guiding solution design, configuration, and process improvements.
• Translate business needs into detailed system requirements, user stories with acceptance criteria, and technical documentation.
• Manage and maintain documentation for digital banking applications to support business and technical teams.
• Analyze data structures and attributes to develop data mapping strategies for system migration initiatives.
• Implement application configuration changes in adherence to SDLC and Change Management protocols.
• Coordinate with internal IT teams, external vendors, and implementation partners to deliver integrated digital banking solutions.
• Monitor performance indicators (app ratings, transaction volume, feature adoption, account closures) and resolve issues via root cause analysis aligned with strategic objectives.
• Leverage Azure DevOps (ADO) and Confluence for workstream management and stakeholder communication.
• Maintain data integrity, security, and privacy standards across digital banking platforms.
• Continuously improve solution delivery practices and tools.

Requirements

• 8+ years of related experience
• Bachelor's degree in related field required
• Previous leadership experience preferred
• Advanced knowledge of general Financial Services or Banking preferred
• Demonstrated expertise implementing and migrating third-party digital banking solutions, including integration of external platforms and end-to-end deployment oversight
• Advanced knowledge of regulatory and legal compliance obligations, rules and regulations, and industry standards/practices
• Advanced expertise in process and data analysis in one or two domains/functional areas with deep critical thinking
• Proven ability to translate complex business needs into comprehensive system requirements and application configurations meeting operational and regulatory standards
• Experience with problem and incident management, including leading Root Cause Analysis and resolving high-impact issues
• Strong knowledge of data integrity, security, and privacy best practices
• Hands-on experience with Agile methodologies
• Thorough knowledge of WCAG principles for accessible, inclusive digital banking user interfaces
• Experience working as a SME across one or two domains or functional areas
• Advanced speaking and writing communication skills
• Occasional travel required

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program
• Opportunity to build business knowledge and hands-on experience managing finances