Digital & IT Analyst - SAP Business Analyst

Quick Facts

• Position: Digital & IT Analyst – IPD SAP Business Analysis
• Reports to: Division Digital & IT Manager
• Supervision: No direct reports
• Travel: ~10%-15% overnight; routine travel among local Alabama facilities and period travel to other divisional locations (generally once per quarter)

Description

The IPD Division SAP Business Analyst provides Division-level business systems support across SAP business processes, functional areas, and workstreams used by the IPD Division. The role supports daily SAP operations, troubleshooting, training, testing, documentation, and continuous process improvement, acting as a key liaison between Division users and Enterprise SAP support resources. You provide level one SAP support, document requirements, support user acceptance testing, and escalate unresolved or Enterprise-owned issues.

Responsibilities

• Provide day-to-day level one support for SAP and integrated business systems used by the IPD Division
• Troubleshoot SAP business process and functional area issues (transactional processing, master data, reporting, workflows, integrations)
• Document, triage, and resolve user-reported SAP issues where appropriate; escalate unresolved/Enterprise-owned issues to the Enterprise SAP support team
• Analyze Division business requirements and translate them into process documentation, support requests, test scenarios, and—when applicable—functional specifications for Division-owned supplemental tools or systems
• Work with business users to identify process gaps, user errors, data issues, integration issues, and system defects
• Collaborate cross-functionally to improve business process performance and system usability
• Provide end-user training and support for SAP business processes and related Division tools
• Create, review, and maintain end-user documentation (user guides, process flows, work instructions, training materials, support procedures)
• Conduct and coordinate system testing and UAT for SAP updates, enhancements, reports, integrations, and Division-owned tools
• Assist with deployment readiness activities (communication, testing validation, training, post-deployment support)
• Communicate business requirements and support technical resolution with Division IT, Group IT, COE, Corporate IT, and Enterprise SAP teams
• Support SAP integrations with enterprise applications, reporting platforms, data exchange tools, and other business systems
• Use business and system data to streamline processes, reduce manual effort, improve data quality, and support operational efficiency
• Follow IT standards and processes (change management, documentation standards, security requirements, segregation of duties)
• Support continuous improvement of IT support processes, documentation practices, and user training methods
• Stay informed on SAP best practices and emerging capabilities
• Provide analytical guidance on applications and technologies affecting Division business operations
• Assist in developing and implementing Digital and IT solutions for Division business needs
• Establish and maintain procedures for proper utilization of SAP, supplemental tools, and related business technologies
• Develop and deliver training for process changes, system updates, and new technology introductions
• Provide after-hours technical or business systems support as needed
• Travel overnight to remote locations as needed for implementations, support activities, training, or technical solutions (10%-15% expected)

Benefits

• Drug-Free Workplace (drug testing required as a condition of employment)