Senior QA Engineer, Services

Quick Facts

Senior QA Engineer role focused on a hands-on technical consulting delivery model for Confirmation API implementations for audit and financial clients. You act as the primary consultant contact while supporting go-live and client-facing troubleshooting.

Description

This role leads end-to-end Confirmation API implementations while working with a product in active evolution. You’ll troubleshoot issues across test and production environments, manage expectations and scope, and communicate technical constraints in business-friendly terms to diverse stakeholder groups.

Responsibilities

• Lead Confirmation API Implementations: Drive end-to-end API implementations across multiple firm phases and bank API products from project kickoff through go-live support.

• Consult, Troubleshoot, and Communicate: Work with client technical teams to understand requirements, identify roadblocks, guide them through test environments and into production, and provide clear progress updates while managing scope.

• Advocate for Clients Internally: Be the voice of clients with internal product and development teams; identify documentation gaps and flag stability issues to accelerate resolution.

• Support Diverse Client Types: Engage effectively with global accounting firms, corporate audit teams, and financial institutions with differing technical maturity.

• Deliver Training and Expand Your Scope: Conduct instructor-led training and consulting sessions; over time assist with APIs and automation solutions across business segments (including emerging AI-related technologies).

Requirements

• Proven technical consulting experience, preferably with API integrations or software implementations in client-facing situations.
• Strong problem-solving ability, including learning products deeply despite incomplete documentation or known issues.
• Excellent communication skills to explain complex concepts to mixed audiences and maintain client confidence.
• Solid understanding of tax and accounting processes, terminology, and workflows; Confirmation experience is a plus.
• Technical depth in APIs, REST, authentication, system integration, and data mapping; hands-on API implementation or light coding experience is valuable.
• Project management capability to handle multiple concurrent implementations and track progress against timelines.
• Flexibility for occasional international client meetings outside standard US business hours.
• Comfort with ambiguity, collaborative mindset, and commitment to continuous learning.
• Bachelor’s degree in a relevant field or equivalent practical experience in technical consulting or software implementation.

Benefits

• Flex My Way: Flexible work arrangements, including work from anywhere for up to 8 weeks per year.

• Career Development and Growth: Grow My Way programming with a skills-first approach for continuous learning and leadership.

• Industry Competitive Benefits: Flexible vacation, mental health days, Headspace access, retirement savings/401k match, tuition reimbursement, and wellbeing resources; plus comprehensive insurance coverage and additional paid leave benefits.

• Culture: Globally recognized inclusion and belonging with a focus on work-life balance.

• Social Impact: Two paid volunteer days off annually, pro-bono consulting opportunities, and ESG initiatives.

• Annual Bonus: Potential eligibility based on enterprise and individual performance.