ServiceNow Analyst (f/m/x)

Quick Facts

• Focus: Business analysis and delivery support for ServiceNow out-of-the-box or custom solutions
• Key responsibilities: requirements translation, solution design, documentation, user stories/acceptance criteria, UAT guidance, production deployment, and end-user training

Description

You will perform business analysis to understand customer expectations for ServiceNow solutions, translating user requirements into development specifications and supporting the development team. You will design solutions aligned with stakeholder requirements, create and manage project and deliverable documentation, and establish technical requirements for the delivery team (user stories, acceptance criteria). You will supervise development progress, guide customers through UAT, manage production deployment, and conduct training for end users on platform usability and implemented solutions.

Responsibilities

• Perform business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions
• Translate user requirements into development specifications and support the development team
• Design solutions aligned with stakeholders’ requirements
• Create and manage project and deliverable documentation
• Establish technical requirements for the delivery team (user stories, acceptance criteria)
• Supervise development progress and guide customers through the UAT phase
• Manage production deployment
• Conduct necessary training for end users on platform usability and implemented solutions

Requirements

• Minimum 3 years of experience with the ServiceNow platform
• Proven experience as a Business Analyst
• Ability to work with both technology and business stakeholders daily
• Strong problem-solving skills
• Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices
• Fundamental understanding of technologies used within ServiceNow, such as JavaScript, REST API, and relational databases
• Familiarity with Agile/Scrum methodologies
• Experience in creating understandable flow charts according to BPMN guidelines
• Fluency in Polish and English is required
• Residing in Poland required

Benefits

• ServiceNow best-practice-based solution delivery with responsibility across analysis, development support, UAT, deployment, and end-user training
• Opportunities to work across multiple ServiceNow modules (ITSM/ITOM/ITAM/HRSD/SecOps/SPM/CSM)