Junior Service Engineer / Młodszy specjalista wsparcia IT

Quick Facts

• Role: Junior Service Engineer
• Main focus: IT support and troubleshooting for hardware, networking, servers (no direct admin), and specialized software

Description

The role involves processing complex requests and performing troubleshooting across network, hardware, and specific software. It includes PC ordering, construction, staging, OS and software installation, plus networking cabling, bundling, and network issue resolution. You will also provide server oversight and maintenance (without direct administration) as well as maintain software, electrical components, and cooling systems.

Responsibilities

• Process complicated requests and handle network, hardware, and specific software troubleshooting
• Order, construct/build, stage computers, and install OS and software
• Perform networking cabling, wire bundling, and troubleshoot network issues
• Oversight and maintenance of servers (without direct administration)
• Maintain software, electrical installation, and cooling systems

Requirements

Must have:

• Knowledge in hardware, network, and software troubleshooting
• Knowledge of Windows 7/8/8.1/10/11 troubleshooting
• Understanding of Active Directory (user account management)
• Ability to write technical documentation precisely
• Ability to provide end-user face-to-face and remote support; can-do service attitude
• Knowledge and understanding of PC, network, and other technology procurement processes; ability to order parts quickly and inexpensively
• Great English and Polish (speaking and writing)

Would be an advantage:

• Support experience in the game industry, including troubleshooting art software (Autodesk, Allegorithmic, Adobe, etc.)
• Basic knowledge of version control systems (Git, SVN, Perforce)
• Experience in the MS O365 cloud platform
• Experience in remote user support and ability to explain complex technical concepts in a user-friendly way
• Experience with patch panel commutation and LAN cabling
• Knowledge of Atlassian products (Jira, Confluence) or any other bug-tracking system
• Commercial experience

Benefits

• Working with an international team of world-class professionals on exciting and challenging projects
• Learning & Development opportunities: mentoring, lectures, participation at industry conferences and events
• Medical Care package
• Sensibly flexible working hours
• Breakfasts, snacks and fruits available during the day, tea and coffee machines
• Friendly team
• Additional benefits: Care Bonus, MyCafeteria, corporate parties and team buildings