Internship - Customer Support in Smart TV Apps Intern

About our Team

The team manages the application lifecycle process on the Samsung Smart TV platform. It supports developers creating web applications on the Tizen platform, integrates services available on Samsung Smart TV, and helps resolve issues and errors from app certification. The team also manages the app certification process for European and CIS regions and collaborates with local business departments and partners delivering content to the Smart TV platform.

Role and Responsibilities

• Manage the lifecycle of Samsung Smart TV applications
• Provide support for application-certification issues for content providers
• Maintain direct contact with business partners
• Collaborate with development teams
• Ensure high-quality services on the Samsung Smart TV platform
• Record test cases

Skills and Qualifications

• University degree; a technical course of study is preferred
• Very good written and spoken English
• Very good communication skills
• Self-motivation and time-management skills
• Basic knowledge of JavaScript, HTML5, and CSS3
• Teamwork skills

Nice to have

• Experience in software testing
• Technical course of study
• Customer support experience
• Troubleshooting and problem-solving skills

We offer

Internship conditions

• Competitive salary
• Flexible working hours
• Possibility of long-term cooperation for up to 24 months

Team

• Opportunity to learn from world-class experts in a friendly atmosphere
• Monthly integration budget

Equipment

• PC workstation or laptop with two external monitors
• Windows operating system

Benefits

• Variety of discounts, including Samsung products, theaters, and restaurants
• Free access to the Copernicus Science Center for you and your friends
• Chillout rooms
• Variety of tea, coffee, and fresh fruit and vegetables