Solution Architect – Dynamics 365 Customer Service or Sales

We are looking for an experienced Solution Architect – Dynamics 365 Customer Service or Sales to join a long-term international project focused on designing and governing scalable CRM solutions across multiple regions and business units.

Description

You will define and own the end-to-end solution architecture for Microsoft Dynamics 365 Customer Service capabilities within a complex, multi-region enterprise environment. You will ensure that all designs follow a standard-first approach, align with D365 best practices, and support long-term scalability and maintainability.

Responsibilities

• Define data structures, integration patterns, routing logic, and automation strategies.
• Oversee configuration, development quality, and technical delivery standards.
• Provide architecture governance.
• Support onboarding of regional teams across the Nordics, UK, and other business units.

Qualifications

• Experience in the banking sector is a strong advantage, particularly in complex, regulated enterprise environments.

Offer

• Long-term international engagement combining architecture ownership with real business impact.
• Remote or hybrid work model from Poland.
• Collaboration within a mature, global enterprise environment.
• Flexible B2B cooperation model.
• Access to top-tier clients across Europe.
• Continuous professional growth.
• Smooth onboarding, ongoing support, and stable project transitions.