Project Manager - Delivery Operations

The Role

Every month, 200+ dashboards are delivered across multiple clients, categories, and countries. This role is the operational owner of the monthly delivery engine.

You will run the monthly delivery cycle end-to-end, ensuring every segment is refreshed, QA’d, and published on time and in full.

This is a hands-on delivery leadership role: you build the structure, drive daily execution, remove blockers, and ensure clean handoffs across Data Analysts, QA, and Data Engineering.

What you’ll do

Cycle setup (before the month starts)

• Build and maintain the full monthly delivery plan in Jira, including workstreams, owners, dependencies, and due dates.
• Confirm readiness: vendor data availability, pipeline schedule, resourcing, and product-specific gates.
• Ensure every work item has clear acceptance criteria and a definition of done.

Delivery execution (during the cycle)

• Maintain daily visibility of every in-flight deliverable: status, risks, next owner, and ETA.
• Own cross-team handoffs (Data → QA → Publish) and enforce pickup SLAs.
• Drive blocker resolution with documented owners and escalation within 48 hours.
• Proactively manage client deadlines so there are no surprises.

Quality + release governance

• Partner with QA to enforce quality gates, triage defects, and manage rework loops.
• Ensure publish readiness for Power BI/dashboard releases, including sign-off steps where required.
• Identify systemic failure patterns, including data completeness, rule changes, and pipeline variance, and prevent recurrence.

Reporting + continuous improvement

• Produce a weekly delivery report covering on-time status, risks, blockers, and trends; reporting must be factual and evidence-based.
• Run a weekly lock-step with Data Analytics leadership for monthly and new-client streams.
• Deliver a monthly retrospective with measurable improvements in cycle time, defects, and late deliveries.

What success looks like

• On-time delivery: every segment published by target date, or escalated before it slips.
• Zero client surprises: risks communicated early with mitigation plans.
• Clean handoffs: no stalled transitions between phases.
• Operational maturity: Jira remains the source of truth.
• Continuous improvement: each cycle is measurably better than the last.

Required Qualifications

• 5+ years in project/delivery management in data, analytics, BI, or data products.
• Jira power-user capability: building dashboards, workflows, automations, reporting, and board design.
• Data fluency across the lifecycle from ingestion through Social/Retail APIs, processing through AI/ML, and visualization.
• Ability to communicate risks 48 hours before they become delays.
• Proven experience running recurring delivery cycles with many parallel workstreams.
• Strong cross-functional leadership and ability to hold teams accountable without chaos.
• Excellent written communication, including crisp status updates, clear risks, and direct escalations.

Preferred Qualifications

• Familiarity with modern data pipelines, Databricks, and lakehouse concepts at an operational level.
• Startup or scale-up experience where processes are still being built.