ServiceNow HRSD Developer

Scope

• Design, configure, and enhance ServiceNow HRSD modules, including Case & Knowledge Management, Employee Center, and Lifecycle Events.
• Build and customize HR workflows, services, catalog items, and UI policies.
• Support and develop integrations with SAP SuccessFactors for employee data, onboarding, and organizational structures.
• Configure and maintain APIs, IntegrationHub, and data mappings.
• Ensure data consistency, security, and compliance across systems.
• Develop automation using Flow Designer and HR workflows.
• Support releases, upgrades, testing, and troubleshooting.
• Collaborate with HR, IT, and business stakeholders to translate requirements into solutions.
• Create technical documentation and support UAT and delivery processes.

Skills

• Strong experience as a ServiceNow Developer (HRSD).
• Hands-on knowledge of HRSD modules: Case, Knowledge, Employee Center, and Lifecycle Events.
• JavaScript and Glide API.
• Flow Designer and Workflow Editor.
• REST/SOAP integrations.
• Experience with SAP SuccessFactors integrations, including Employee Central and Onboarding.
• Understanding of HR processes and data models.
• Experience with integration tools: IntegrationHub, Boomi, MuleSoft, and SAP CPI.
• Knowledge of data security and HR data privacy standards.
• Experience in Agile environments.
• ServiceNow certifications: CSA and CIS-HR.
• Fluent English.