Software Engineer (Production Support)

Contract type: B2B

Rate: 150–200 PLN/hour

Work mode: Hybrid, with on-site presence required approximately 6–8 times per month (Kraków)

Position Overview

As a Production Support Engineer, you will primarily focus on supporting critical billing and payments services across multiple regions.

Your day-to-day responsibilities will include L2/L3 production support, service management, quality assurance, security patching, and consultancy. You will also contribute to change management, risk and control, design, testing, and business analysis. You will play a key role in maintaining service health, stability, and sustainability while working collaboratively within a team.

Key Responsibilities

• Provide production engineering support, maintenance, and service management for billing and payments services.
• Maintain and manage distributed systems, Linux and Windows servers, Microsoft IIS middleware, Hazelcast in-memory solutions, Kubernetes containers, and Google Cloud Platform technologies.
• Build and support CI/CD pipelines.
• Use application, business process, and data intelligence to support day-to-day operations and operational processes.
• Organise and manage change activity, including scoping work, planning implementation, coordinating with impacted interfacing parties, and assessing service and customer impact.
• Perform data analysis and build business data intelligence using Microsoft SQL and Oracle.

Requirements

• Master’s degree and proven experience in L2/L3 Production Support.
• DevOps experience managing configuration and pipelines.
• Experience with MS SQL, Oracle DB, Windows Server configuration, Microsoft IIS, Hazelcast, Kubernetes, Docker, and container management in GCP.
• Knowledge of Linux, Bash, Git, Jenkins, Splunk, virtualization, and containerization.
• Familiarity with Agile tools, including GitHub, Confluence, and Jira.

We Offer

• Opportunity to work in an international environment.
• Involvement in strategic projects.
• Private healthcare (LuxMed).
• MultiSport card.