Dropbox Sales and Project Engineer

🏢 Summary: Role focused on leading technical site solution design and delivery for autonomous drone infrastructure deployments, including permitting, construction, commissioning, and operational launch. The position coordinates customers, contractors, and engineering teams to scale ground systems and improve future rollouts through field-driven product feedback. 🗂️ Requirements: Bachelor's degree in engineering, real estate development, finance, business administration, urban planning, architecture, construction management, or related field, 4+ years of experience in technical hardware sales, technical product management, construction, real estate development, or related field, Experience designing technical solutions for contractor-installed equipment, Experience with infrastructure entitlements, permitting, inspections, and approvals, Experience working with architectural, structural, civil, electrical, or MEP design teams, Ability to communicate technical decisions through sketches, technical writing, and presentations, Proficiency with CAD tools, Based in the METRO region, Ability to travel up to 20% domestically and internationally 📃 Skills: CAD, MEP, Construction, Permitting, Commissioning, Electrical, Civil, Architecture, Infrastructure, TechnicalWriting 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role Zipline is expanding the ground systems and site infrastructure that enable autonomous delivery, including Offsite Charging sites and the Zipping Point autonomous loading system. You will own the technical path from customer solution design through permitting, construction, commissioning, and initial operation. This role sits where customer needs, site realities, product design, and regulatory approvals meet. You will make practical tradeoffs across parallel deployments, resolve roadblocks, and turn field learning into product changes that make future rollouts simpler and faster. What You'll Do • Lead technical sales and site solution design with customers, producing layouts, technical documents, specifications, and cut sheets for new and existing infrastructure. • Own site delivery from initial evaluation through construction, commissioning, and initial operation, coordinating internal teams, customers, contractors, and installation partners. • Develop preconstruction strategies and secure entitlements, permits, inspections, and approvals with jurisdictions, utilities, planning bodies, and Authorities Having Jurisdiction. • Manage parallel site infrastructure and light-commercial construction projects, identifying and mitigating preconstruction, construction, operational, and sustaining risks. • Source, bid, evaluate, and manage general contractors and subcontractors across construction, assembly, and electrical trades while balancing quality, reliability, schedule, and lean budgets. • Translate deployment constraints and customer feedback into prioritized product changes with engineering and business teams to accelerate future Ground Systems rollouts. What You'll Bring • Bachelor's degree in engineering, real estate development, finance, business administration, urban planning, architecture, construction management, or a related field. • 4+ years of relevant experience in technical hardware sales, technical product management, real estate development, construction, or a related field. • Experience designing technical solutions for contractor-installed equipment; experience in light commercial construction is strongly preferred. • Proven experience navigating infrastructure entitlements, permitting, inspections, and approvals with customer real estate or construction teams and AHJs. • Experience working with architectural, structural, civil, electrical, or MEP design teams on commercial or industrial development projects. • Ability to communicate technical decisions through sketches, technical writing, and presentations, while escalating risks, tradeoffs, and opportunities clearly. • Proficiency with CAD tools for site layouts, indicative construction designs, and technical drawings; based in the METRO region with up to 20% domestic and international travel. What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

🏢 Summary: Lead the systems engineering team for autonomous drone logistics platforms, defining product architecture, verification, and safety-critical system capabilities at global scale. The role focuses on scaling autonomous aircraft operations, optimizing performance and safety, and driving cross-functional technical roadmaps for complex real-world environments. 🗂️ Requirements: Leadership experience delivering complex technical systems, Experience with safety-critical autonomous systems, Systems engineering expertise, Architecture and interface definition experience, Verification and validation planning experience, Fault-tolerant and fail-safe systems knowledge, Tradeoff analysis using models and metrics, Cross-functional communication skills, Team mentoring and technical leadership 📃 Skills: Systems, Autonomy, Architecture, Verification, Validation, Safety, FaultTolerance, Modeling, Optimization, Metrics, Testing, Regulatory, Hardware, Software, Logistics, Aerospace 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role You will lead the systems engineering team responsible for defining the product capabilities roadmap, decomposing those capabilities into concrete architectures engineering teams can deliver on, and system validation & verification of new capabilities across our current platforms as well as new and novel autonomous aircraft concepts. In 2026, we will scale Platform 2 deliveries per day by 10x while we ramp range by 5x - so, we'll fly 50x further every day than we do today. We'll do that while ramping into significantly more complex airspaces and environmental conditions across 5 metros in the US. Then, in 2027 we'll make a similar 10x+ jump while expanding across the globe. This is a key leadership position to find the right path for enabling safe scaling into complex environments, defining architectures to achieve safety and cost goals over hardware and software revisions, and balancing competing objectives such as range, acoustics, delivery throughput, and cost. What You'll Do Scope: Product level requirements, architecture and decomposition, verification plans, operational performance monitoring of key product attributes and functions including: - Network Optimization & Capacity - Aircraft Autonomy - Flight Performance - Operational Design Domain / Operating Envelope - Flight Reliability and Fault Management Responsibilities: - Serve as a trusted technical expert of high-reliability, safety-critical autonomous systems owning system level architecture, requirements, metrics, and test coverage to ensure product capabilities are delivered safely - Define interfaces and drive cross-disciplinary discussions to align on architectures - Develop frameworks and facilitate trade studies to optimize performance, safety, and cost - Create and maintain systems models and diagrams - Set standards for hardware and software releases and test requirements - Partner with safety engineering and regulatory teams to prove flight worthiness Leadership: - Grow and mentor a world-class Systems Engineering team and adjacent teams - Drive multi-year technical roadmap across the product What You'll Bring - Demonstrated leadership delivering complex technical solutions amid ambiguity and competing priorities - Track record of shipping high-reliability, safety-critical autonomous systems into real-world operation - Deep systems engineering experience with product requirements, architecture, interface definition, system decomposition, verification planning, and validation - Technical judgment in safety-critical autonomy including fail-safe, fault-tolerant, and fail-operative approaches - Experience making tradeoffs among safety, performance, cost, and operational constraints using models, metrics, and test evidence - Ability to develop technical leaders and communicate system decisions across engineering, safety, regulatory, and operational teams What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We value diversity and welcome applications from those traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply.

🏢 Summary: Senior Software Engineer role focused on autonomy motion planning for large-scale drone delivery systems, developing real-time trajectory generation, decision-making, and safety-critical software for autonomous flight. The position involves optimization, simulation, and validation of autonomous systems operating in complex real-world environments. 🗂️ Requirements: Master's degree in Computer Science or related field, 3+ years building software for safety-critical systems, Experience with autonomous systems in aerospace, AV, or robotics, Strong proficiency in Rust, Strong proficiency in C++, Strong proficiency in C, Experience with real-time fault-tolerant embedded/Linux development, Expertise in planning and search algorithms, Experience with trajectory optimization and MPC, Hands-on experience with SIL/HIL simulation and log replay, Experience shipping production-grade autonomy systems, Ability to collaborate with perception, controls, and flight operations teams 📃 Skills: Rust, C++, C, Linux, MPC, A*, RRT*, SIL, HIL, Robotics, Autonomy, Simulation, Optimization, Embedded 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role Zipline operates the world's largest autonomous logistics system (ground or air) — and in the coming year, we will be hyper-scaling from thousands to tens of thousands of carefully coordinated drone deliveries in several dense, dynamic U.S. metros. Our Autonomy Motion Planning team is looking for a Senior Software Engineer who is passionate about developing autonomous systems for the real world. This role will explore cutting-edge approaches to decision making and trajectory planning that will enable more accurate and timely deliveries, putting you in the position to make critical product decisions that will shape our future architectures. What You'll Do - Build real-time trajectory generation and decision-making for autonomous flight (search-based, sampling, MPC, convex/non-convex optimization). - Tackle joint optimization across safety, energy, time, and reliability—balancing mission goals with vehicle constraints. - Plan in uncertain environments with complex dynamics: robustness to wind/turbulence, degraded sensors, and partial observability. - Design safety-critical software for avoiding obstacles and interfacing with humans while delivering and picking up packages. - Extend the autonomy stack for new aircraft and payloads; define clean interfaces with perception and controls. - Prove it before flight: large-scale sim, SIL/HIL, log replay, and fault-injection. - Mine real fleet data to validate safety metrics, improve models, and burn down long-tail failure modes. What You'll Bring - Master's degree in Computer Science or related field and 3+ years of experience building software for safety-critical systems (aerospace/AV/robotics). - Strong in Rust/C++/C for real-time, fault-tolerant code on embedded/Linux. - Depth in planning & search (e.g. A*/ anytime / RRT*/sampling), trajectory optimization/MPC—shipped on real robots/vehicles. - Hands-on with simulation at scale, SIL/HIL, log replay, and metrics-driven validation. - Evidence of shipping production-grade autonomy through ambiguous, noisy conditions—owning the last mile to reliability. - Systems thinker who collaborates tightly with perception, controls, and flight ops; crisp docs and design reviews. What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

🏢 Summary: Global Supply Manager role focused on end-to-end commodity strategy, supplier performance, and sourcing for mission-critical hardware supporting autonomous aircraft and logistics operations. The position involves supplier negotiations, qualification, manufacturing ramp execution, and cross-functional collaboration with engineering and operations teams. This is an onsite role in South San Francisco with regular supplier engagement and international travel. 🗂️ Requirements: 5+ years in sourcing, commodity management, or supplier leadership for high-reliability hardware production, Experience negotiating and managing multi-million-dollar supplier contracts, Technical expertise in electronics, motors, batteries, composites, or precision machining, Experience with supplier qualification and industrialization into volume production, Strong analytical skills in should-cost modeling and supplier risk analysis, Familiarity with AS9100/ISO9001 quality systems and traceability requirements, Ability to work onsite in South San Francisco, Willingness to travel 20–30% internationally and domestically 📃 Skills: Sourcing, Procurement, Negotiation, AS9100, ISO9001, PPAP, FAI, Analytics, Manufacturing, Industrialization, Composites, Electronics, Batteries, Machining, Avionics, SupplyChain, RiskManagement 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role We're hiring a Global Supply Manager to own end-to-end commodity strategy and supplier performance for mission-critical hardware that enables Zipline's autonomous aircraft and global delivery operations. You will operate at the intersection of manufacturing ramp execution, product engineering, and global sourcing—delivering reliable, scalable supply for systems where component failure or late deliveries directly impact flight operations and customer outcomes. This is an in-person role based at our HQ in South San Francisco with regular on-site supplier engagements and 20–30% travel to supplier sites across North America, Asia, and Europe. What You'll Do - Own one or more critical commodity/category portfolios end-to-end: sourcing strategy, supplier selection, contract terms, qualification, ramp to volume, and long-term supplier development. - Set and deliver measurable targets within your portfolio, including cost reduction, supplier on-time delivery improvements, quality reduction targets, qualification cycle-time, and ramp throughput milestones. - Lead competitive source selection and negotiations for multi-year, multi-million-dollar supply agreements. - Manage supplier qualification and performance through PPAP plans, scorecards, QBRs, corrective action plans, and on-site audits. - Integrate with Engineering, Supplier Industrialization, Manufacturing Operations, Materials Planning, and Program Management teams. - Architect and execute risk mitigation strategies and manage supply disruption responses. - Drive supplier cost-down and value-engineering initiatives. - Own supplier disputes, claims, and contractual compliance. What You'll Bring - 5+ years of hands-on sourcing, commodity management, or supplier leadership experience supporting high-reliability hardware production. - Proven track record negotiating and managing multi-million-dollar supplier contracts and delivering measurable outcomes. - Deep technical familiarity with at least one critical commodity area including electronics assemblies, motors, batteries, composites, or precision machining. - Experience driving supplier qualification and industrialization into volume production under aggressive schedules. - Strong analytical skills including should-cost modeling, total-cost-of-ownership analysis, spend segmentation, and supplier risk scoring. - Familiarity with supplier quality systems and regulatory/traceability requirements including AS9100/ISO9001 and FAI. - Must be based in or willing to work full-time onsite in South San Francisco. - Ability to travel 20–30% for supplier and site visits, including international travel. Major bonuses (not required) - Advanced degree in Engineering, Supply Chain, or Business. - Prior experience supporting flight-critical systems or battery supply chains. - Experience managing localization or vertical integration programs and global supplier portfolios. What Else You Need To Know Zipline is an equal opportunity employer and values diversity in the workplace.

🏢 Summary: Senior and Staff Perception Engineer roles focused on building and deploying production-grade computer vision and deep learning systems for autonomous drone delivery. The position involves developing cloud and onboard perception models, large-scale semantic and 3D mapping systems, and validation infrastructure for safety-critical logistics operations. Engineers will work on real-world autonomy challenges using aerial survey data, distributed training systems, and modern ML architectures. 🗂️ Requirements: 5+ years experience for Senior or 8+ years for Staff in deep learning-based perception systems, Experience with 3D geometry, semantic understanding, or remote sensing mapping, Strong knowledge of classical computer vision, Experience with CNN, transformer, and foundation model architectures, Experience building and deploying production ML systems, Experience with training, annotation, and evaluation pipelines, Ability to work with distributed training and data infrastructure, Experience in robotics or autonomy applications required for Staff, Roadmapping and technical leadership experience for Staff 📃 Skills: Python, ComputerVision, DeepLearning, CNN, Transformers, Segmentation, Geometry, Mapping, Calibration, Epipolar, StructureFromMotion, GaussianSplats, Robotics, Autonomy, GPU, Cloud, DistributedTraining, ML, Perception 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role Zipline is operating the world's largest autonomous logistics network—delivering critical medical and commercial goods globally with high reliability, precision, and scale. As we expand into increasingly complex, safety-critical environments, the systems behind our autonomy stack must be robust, adaptable, and deeply integrated—especially at the intersection of perception and deployment. Our operational scale makes this a Physical AI opportunity like no other. We're hiring senior and staff perception engineers to join our Droid team, the group responsible for the autonomy that powers Zipline's backyard delivery experience. This team owns the full stack of onboard, offboard and cloud-side perception systems that inform, validate, and augment our onboard autonomy. From generating rich 3D and semantic priors from aerial survey data to learning customer preferences and terrain features at scale, your work will define how we enable Zipline aircraft to scale mission-critical deliveries across complex, real-world environments. This is not a purely research role—you'll be expected to move fast, ship production-grade systems, and find clever ways to apply state-of-the-art techniques to tangible, high-impact problems. What You'll Do - Own the design and implementation of computer vision ML models that run in the cloud or on an on-prem GPU cluster, helping support and scale on-device perception models. - Train and deploy large-scale models for semantic segmentation, feedforward 4D geometry, and learned preference modeling using aerial survey images, production deliveries and synthetic generated data. - Design and ship tools that predict deliverability, generate high-fidelity priors, and reduce operational friction of onboarding new customers in new environments. - Design evaluation and validation infrastructure to ensure models behave reliably in the field. - Ship new production features or models approximately every 6 weeks. - Senior engineers will lead architectural decisions, drive experimentation, and scale production-grade perception systems. - Staff engineers will roadmap the future of offboard models and lead challenging ML initiatives. What You'll Bring - At least 5+ years of experience (Senior) or 8+ years of experience (Staff) building and deploying deep learning-based perception systems. - Strong understanding of classical computer vision including camera calibration, epipolar geometry, and structure-from-motion. - Experience combining classical vision methods with modern ML approaches such as multi-view models and gaussian splats. - Hands-on experience training, fine-tuning, iterating on, and optimizing CNN, transformer, and foundation-style model architectures in production. - Engineering mindset focused on shipping scalable solutions. - Familiarity with training, data annotation, and evaluation pipelines. - Ability to work across data pipelines, training infrastructure, and distributed training systems. - Experience deploying models in robotics or autonomy applications is strongly preferred for Senior and required for Staff. - Staff candidates should demonstrate roadmap ownership and experience launching new ML initiatives. What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

🏢 Summary: Billing operations role focused on partner financial onboarding, payout processing, billing system optimization, reconciliations, and dispute resolution within a fast-paced logistics and technology environment. The position requires strong financial systems expertise, advanced Excel skills, and experience with ERP, billing, and analytics tools to improve and scale financial operations. 🗂️ Requirements: 3+ years of experience in billing operations, financial systems, or corporate accounting, Bachelor's degree in Finance, Accounting, or related field, Advanced Excel proficiency, Experience with NetSuite, Oracle, or similar Tier 1 ERP systems, Experience with financial products and billing engines, Strong data analytics capabilities, Ability to manage competing priorities in a fast-paced environment, Strong written and verbal communication skills 📃 Skills: Excel, PowerQuery, VLOOKUP, PivotTables, NetSuite, Oracle, FISPAN, Stripe, SQL, Mode, Tableau, PowerBI, ERP 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. What You'll Do - Support and manage the financial onboarding of new merchants and partners into the financial system ecosystem, ensuring compliance with all requirements and actively following up on missing information. - Manage the generation, validation, and initiation of weekly and monthly partner payout statements, ensuring high accuracy and compliance. - Assist with User Acceptance Testing (UAT) and system architecture enhancements for new billing engine implementations. - Deep-dive into merchant disputes and systemic billing errors, identifying root causes and assisting with implementing long-term system fixes. - Prepare month-end close journal entries and support senior billing operations as needed. - Continuously evaluate current billing workflows to identify process improvements and eliminate manual interventions. - Build and maintain positive professional relationships with internal and external stakeholders. What You'll Bring - 3+ years of experience in billing operations, financial systems, or corporate accounting. - Bachelor's degree in Finance, Accounting, or a related field. - Advanced Excel proficiency including Power Query, VLOOKUPs, and Pivot Tables. - Experience with NetSuite, Oracle, or similar Tier 1 ERP systems and financial products such as FISPAN, Stripe, and billing engines. - Familiarity with SQL or data visualization tools such as Mode, Tableau, or PowerBI. - Strong organizational, communication, and analytical skills. - Ability to navigate ambiguity, manage competing priorities, and translate complex technical issues into financial impacts. What Else You Need to Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type. We value diversity and welcome applications from those who are traditionally underrepresented in tech.

🏢 Summary: Senior leadership role focused on building and scaling Ground Systems Service Operations for a distributed drone logistics network. The position oversees field service operations, technician organizations, safety systems, maintenance processes, staffing models, and operational performance across multiple sites and metros. The role combines strategic organization design with hands-on operational execution to support large-scale autonomous logistics infrastructure. 🗂️ Requirements: Experience building and scaling service operations or technical field organizations, Experience leading field service, maintenance, infrastructure, aviation, robotics, autonomy, or manufacturing operations teams, Ability to hire, develop, and manage leaders and frontline technical teams, Experience supporting physical hardware operations across distributed sites or regions, Knowledge of work orders, maintenance operations, tooling control, spares planning, and return-to-service processes, Experience designing operating models, staffing plans, onboarding, and training systems, Strong operational metrics and performance management experience, Practical safety leadership experience in field operations, Ability to manage cross-functional operational processes and escalations, Willingness to travel regularly to field sites 📃 Skills: Operations, Maintenance, Infrastructure, Aviation, Robotics, Autonomy, Manufacturing, SLA, RACI, Workorders, Tooling, Safety, Documentation, Dashboards, Escalation, Training, Onboarding, Staffing, Logistics, SupplyChain 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role Zipline is looking for an Sr Manager / Director of Service Operations to build and scale the Ground Systems Service Operations organization. This role is for someone who has built operational teams before, is energized by turning ambiguity into a real operating system, and knows how to hire great leaders and great field teams underneath them. The scope is broad. You will define how Zipline services and supports ground infrastructure across many sites and metros, including zipping points, docks, chargers, site infrastructure, tooling, spares, service workflows, safety systems, technician training, onboarding, escalation paths, resourcing plans, role definitions, and return-to-service discipline. This is not only a maintenance execution role - it is an organization-building role for a leader who can operate strategically, administratively, and tactically at the same time. You will build the structure that lets a distributed service organization scale: the leadership bench, hiring plan, training model, safety cadence, field processes, management routines, operating metrics, staffing assumptions, documentation standards, and clear division of responsibility between Service Operations, Engineering, Service Engineering, Launch, Flight Operations, Supply Chain, Manufacturing, Product, Finance, and Field Operations. This role should appeal to someone who enjoys building the first durable version of an operations organization: setting the standard, testing it in the field, refining it quickly, and creating enough process to scale without creating bureaucracy. You should be comfortable moving between a site escalation, a staffing model, a safety review, a technician onboarding plan, a leader-hiring discussion, and a strategic decision about where responsibility should sit between teams. What You'll Do • Build and scale Ground Systems Service Operations as a distributed field organization across active US metros and future expansion sites. • Hire, develop, and retain the leaders and frontline teams needed to support a growing network of field technicians, electricians, service specialists, site leads, and regional operators. • Define the operating model for service across sites and metros, including what work sits with Service Operations, what sits with Engineering or Service Engineering, what Launch owns, what Field Operations owns, and how handoffs work when issues cross team boundaries. • Create the management system for the organization: daily and weekly operating cadence, escalation reviews, site health reviews, safety reviews, leader routines, performance management, and clear inspection mechanisms. • Build the training and onboarding system for technicians and site service leaders, including role expectations, practical qualification paths, safety expectations, standard work, field playbooks, and recurring retraining as systems evolve. • Own service resourcing plans across current and future metros, including staffing models, shift coverage, mobile service coverage, launch support, escalation coverage, and the assumptions that connect labor capacity to site uptime and delivery volume. • Establish the safety operating system for Ground Systems Service Operations, including field safety expectations, work authorization, hazard identification, incident response, corrective actions, and mechanisms that keep safety visible in daily work. • Define and refine process without slowing the team down: SOPs, maintenance and service playbooks, work-order discipline, handoff packets, escalation rules, tooling catalogs, spares processes, documentation standards, and dashboards teams actually use. • Create clear ownership for every down or degraded asset: one owner, one plan, one ETA, one escalation path, and clean return-to-service records. • Partner tightly with Engineering, Service Engineering, Launch, Flight Operations, Manufacturing, Supply Chain, Product, Finance, and Field Operations so service is never an ambiguous handoff point. • Improve service economics by reducing avoidable downtime, increasing asset availability, improving work-order throughput, making planned service predictable, improving parts readiness, and connecting service performance to cost per delivery and site availability. • Prepare Zipline for the next phase of scale, including new metro launches, higher utilization, new charging and docking infrastructure, and future ground-system platforms. • Spend meaningful time in the field with service teams, especially when a site, process, launch, training path, safety mechanism, or escalation is not yet working. What You'll Bring • Demonstrated experience building and scaling an operations, service operations, field service, maintenance, fleet, infrastructure, aviation, robotics, autonomy, manufacturing operations, or similarly complex technical field organization. • A track record of hiring great leaders and building strong teams underneath them. You know how to identify leadership potential, set expectations, coach managers, and raise the bar without creating unnecessary bureaucracy. • Strong organization-building instincts: operating models, role definitions, RACI-style ownership, staffing plans, training systems, onboarding, safety cadence, management routines, and process design. • Experience leading teams that support physical hardware in the field across many sites, metros, regions, or customer locations. Experience with technicians, electricians, field service teams, maintenance teams, or distributed site operations is especially relevant. • Comfort moving between strategy and execution. You can design a multi-metro resourcing model, then help a site leader unblock a staffing gap, work-order backlog, training issue, safety concern, or cross-functional handoff problem. • Strong operating-system fundamentals across work orders, shift handoffs, tooling control, spares planning, planned and unplanned maintenance, technician assignment, escalation paths, field documentation, and return-to-service processes. • Practical safety leadership. You know that safety is not a slide deck; it is training, habits, field inspection, clear standards, escalation discipline, corrective action, and leadership behavior. • Fluency with operational metrics such as asset availability, site uptime, downtime, SLA breach rate, work-order aging, repeat failure modes, technician productivity, training completion, scheduled-service compliance, parts blockers, staffing coverage, and cost per delivery. • Technical credibility with engineers and technicians, combined with the judgment to know that the work is not complete until the asset is back in operation with clean records and a verified fix. • Demonstrated ability to create clarity under pressure when assets are down, sites are short on capacity, work orders are stale, parts are missing, safety issues emerge, or multiple teams are pointing at each other. • High standards for culture: direct communication, low ego, high ownership, safety mindset, urgency, practical problem solving, and willingness to lead from the front. • Willingness to travel regularly to Zipline sites and spend active time with service teams in the field. What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

🏢 Summary: Leadership role focused on scaling and managing field logistics operations, including depot logistics, inventory deployment, replenishment, and third-party logistics partnerships for a global autonomous delivery network. The position involves building operational systems, improving logistics performance, and leading multi-site logistics teams in a high-growth environment. 🗂️ Requirements: 10+ years experience in logistics, operations, supply chain, or distribution leadership, Experience leading multi-site logistics or field operations, Experience managing third-party logistics providers, Ability to build scalable operating systems, Strong analytical and operational problem-solving skills, Experience driving cost and operational performance improvements, Cross-functional leadership and communication skills 📃 Skills: Logistics, SupplyChain, Inventory, Distribution, Operations, KPIs, 3PL, Planning, Finance, Analytics 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role The Manager, Field Logistics will own the execution and performance of logistics operations outside of the factory, including depot logistics, inventory deployment, field replenishment, third-party logistics providers, and regional logistics operations. You will be responsible for building a scalable logistics organization capable of supporting rapid network growth while maintaining exceptional service levels and operational efficiency. This role requires a builder who thrives in ambiguous environments, develops strong operators, and creates repeatable systems that scale globally. What You'll Do - Lead Zipline's field logistics organization across domestic markets. - Own logistics operations and strategy supporting maintenance depots, distribution points, and field inventory locations. - Develop scalable operating models for inventory deployment, replenishment, and asset positioning. - Establish and manage strategic relationships with 3PLs, warehouse providers, and logistics service partners. - Build performance management systems, operating reviews, and KPIs across the field logistics network. - Drive continuous improvement initiatives focused on service, cost, inventory availability, and operational efficiency. - Partner closely with Operations, Manufacturing, Supply Chain, Planning, Finance, and Customer teams. - Build and develop a high-performing team of logistics managers and regional leaders. - Create the long-term organizational strategy for supporting Zipline's growing global logistics footprint. What You'll Bring - 10+ years of experience in logistics, operations, supply chain, or distribution leadership roles. - Experience leading multi-site logistics or field operations organizations. - Proven ability to build teams and operating systems in high-growth environments. - Strong analytical and operational problem-solving capabilities. - Experience managing third-party logistics providers and external partners. - Demonstrated success driving cost, service, and operational performance improvements. - Excellent communication and cross-functional leadership skills. - Passion for building systems that scale globally. What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

🏢 Summary: Software Engineering Manager role leading the development of Zipline’s Launch & Scale Platform, focused on building operational systems that support global infrastructure deployment and launch workflows. The position combines hands-on technical leadership, backend platform architecture, workflow automation, and cross-functional collaboration to scale deployment operations from tens to thousands of sites. Candidates will manage engineering teams, define technical strategy, and build integrated systems supporting construction, permitting, asset tracking, and operational readiness. 🗂️ Requirements: 6+ years building software products, 2+ years managing engineers or equivalent leadership experience, Experience leading backend or full-stack operational platforms, Hands-on software engineering and architecture experience, Experience with distributed systems and workflow orchestration, Experience with event-driven architectures and scalable backend services, Experience building robust APIs and system integrations, Experience integrating ERP, GIS, and document systems, Experience modeling operational workflows and complex state transitions, Ability to define and deliver measurable operational metrics, Experience owning production services and operational reliability, Ability to work cross-functionally with operational stakeholders, Willingness to travel regularly within the U.S. 📃 Skills: Python, APIs, ERP, GIS, Backend, DistributedSystems, Workflows, Architecture, Orchestration, EventDriven, Integration, AssetManagement, Construction, Operations, Infrastructure 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role You are the Software Engineering Manager for Zipline's Launch & Scale Platform: the leader who builds the software systems that enable Zipline to rapidly deploy new infrastructure around the world. This team owns the operational platform that turns a new market from an idea into a live, revenue-generating network—covering site acquisition, infrastructure design, permitting, construction execution, deployment tracking, and launch readiness. Your work directly affects Zipline's ability to expand into new countries and deliver time-critical supplies reliably at scale. This is a greenfield product and engineering leadership role. You will establish the product roadmap, technical vision, and engineering foundations for a platform intended to scale Zipline from tens of sites to hundreds or thousands. You will partner closely with Real Estate, Launch Operations, Construction, Hardware, Flight Operations, Commercial, and Manufacturing to replace fragmented manual workflows with a single, auditable, automated operational system that raises launch velocity, predictability, and safety. What You'll Do - Own end-to-end strategy, delivery, and operational reliability for the Launch & Scale Platform. - Define and prioritize the product and technical roadmap with stakeholders, driving decisions by measurable business impact. - Reduce manual coordination across launch workflows and improve predictability of launch dates. - Translate complex operational processes into durable systems with workflow automation and auditability. - Design and operate production services for business-critical launch systems. - Build integrations across ERP, GIS, document management, permitting systems, construction tools, asset management, and internal operational systems. - Ship code, lead architecture reviews, review critical pull requests, and troubleshoot production incidents. - Hire, coach, and scale the engineering organization. - Collaborate with Launch Operations, Construction, Hardware, Real Estate, Flight Operations, and Commercial teams. What You'll Bring - Engineering Manager experience leading backend or full-stack operational platforms. - 6+ years building software products. - 2+ years managing engineers or equivalent leadership experience. - Experience with distributed systems, workflow orchestration, event-driven architectures, APIs, and scalable backend services. - Experience integrating ERP, GIS, and document systems. - Experience modeling workflows, physical assets, and complex state transitions. - Track record of delivering measurable operational outcomes. - Experience owning production services and designing for operational reliability. - Strong technical judgment, prioritization, and stakeholder influence. Logistics This role can be based in South San Francisco or remote within the U.S. Regular travel is expected to collaborate closely with stakeholders, understand operational challenges firsthand, and build software grounded in real-world workflows. Travel may include visits to headquarters, operating sites, and new market launches. Remote team members should expect more frequent travel, potentially a couple of times per month. What Else You Need To Know Zipline is an equal opportunity employer and values diversity and inclusion in the workplace.

🏢 Summary: Senior Flight Test Engineer role focused on leading end-to-end flight test campaigns for autonomous drone delivery systems, validating hardware and software readiness, and building automated testing infrastructure. The position involves analyzing flight data, coordinating with cross-functional engineering teams, and supporting global deployment readiness for critical logistics operations. 🗂️ Requirements: 3+ years experience with autonomous robotic systems, Experience with UAS systems, Ability to analyze large test data sets, Experience debugging hardware and software systems, Systems-level understanding of structures, aerodynamics, embedded systems, and software, Experience maintaining safety in fast-paced environments, Willingness to travel internationally and domestically, Ability to work outdoors in varying weather conditions 📃 Skills: UAS, Robotics, Aerodynamics, Embedded, Software, Automation, Testing, Debugging, Logistics, Data 🏢 Description: About Zipline Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we've built to enable seamless, reliable, global operations. Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe. We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds. About You and The Role Zipline operates autonomous delivery systems that move critical goods through real-world airspace and logistics environments. As a Senior Flight Test Engineer you will lead comprehensive flight test campaigns and integrate automated testing infrastructure into our flight test program. In this role, you will develop a deep understanding of Zipline's end-to-end logistics system and work closely with cross-functional partners to generate rapid insights into changes across hardware, software, and operations. Your work will serve as the final line of defense before software or hardware are deployed globally to perform critical real-world deliveries. You will own system-level flight test campaigns from planning through execution and analysis. This role is ideal for someone who enjoys translating complex engineering questions into effective test programs and using data and automation to accelerate learning. What You'll Do - Develop and lead end-to-end flight test campaigns validating aircraft performance, delivery and pick up operations, docking systems, and fleet orchestration. - Define system-level objectives, success criteria, and test plans with mechanical, electrical, software, systems and operations partners. - Assess hardware and software readiness, evaluate risk posture, and make flight-readiness decisions before test execution. - Analyze flight data to identify anomalies, trends, and opportunities for continuous improvement. - Produce deployment-readiness recommendations and prioritized corrective actions from campaign evidence. - Build and integrate automated test tooling that improves test precision, insight, capacity, and velocity. What You'll Bring - 3+ years designing, developing, or validating autonomous robotic systems; UAS experience is preferred. - Strong ability to analyze and interpret large test data sets for engineering decisions. - Experience bringing up and debugging hardware and software systems for automated platforms. - Systems-level reasoning across structures, aerodynamics, embedded systems, and software. - Sound judgment about when to move quickly with pragmatic solutions and when to invest in durable infrastructure, process and tooling. - Experience maintaining and enforcing safety in a fast-paced, rapidly evolving environment. - Willingness to travel domestically and internationally for flight testing, approximately 2–6 weeks per year, and work outdoors in varying weather conditions. What Else You Need To Know Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!