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July 14, 2026

Billing System Analyst

Mid • On-site

South San Francisco, CA

About Zipline

Zipline is the world's largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably.

Our customers include healthcare systems, governments, retailers, restaurants, and global businesses who rely on us to save lives, reduce emissions, and improve delivery logistics.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth.

What You'll Do

  • Support and manage the financial onboarding of new merchants and partners into the financial system ecosystem.
  • Manage the generation, validation, and initiation of weekly and monthly partner payout statements.
  • Assist with User Acceptance Testing (UAT) and system architecture enhancements for billing engine implementations.
  • Investigate merchant disputes and billing errors to identify root causes and support long-term fixes.
  • Prepare month-end close journal entries and support billing operations activities.
  • Evaluate billing workflows to identify process improvements and reduce manual interventions.
  • Build and maintain positive professional relationships with stakeholders.

What You'll Bring

  • 3+ years of experience in billing operations, financial systems, or corporate accounting.
  • Bachelor's degree in Finance, Accounting, or a related field.
  • Advanced Excel proficiency including Power Query, VLOOKUPs, and Pivot Tables.
  • Experience with NetSuite, Oracle, or similar Tier 1 ERP systems and financial products such as FISPAN and Stripe.
  • Familiarity with SQL and data visualization tools including Mode, Tableau, or PowerBI.
  • Strong organizational, analytical, and communication skills.
  • Ability to manage ambiguity and competing priorities in a fast-paced environment.

What Else You Need to Know

Zipline is an equal opportunity employer and values diversity in the workplace.