Technical Product Support - EdTech

🏢 Summary: Remote Technical Product Support Specialist role supporting K–12 schools using AI-powered student safety and wellness platforms. The position involves troubleshooting technical issues, managing support tickets across multiple channels, and collaborating with cross-functional teams to resolve customer problems. Offers full-time remote work, benefits, overtime eligibility, and growth opportunities in technical support and EdTech. 🗂️ Requirements: Unrestricted U.S. work authorization, Experience in customer-facing technical support or IT support, Proficiency with software products and IT systems, Foundational networking knowledge, Experience supporting Windows, Experience supporting macOS, Experience supporting ChromeOS, Ability to troubleshoot technical issues independently, Ability to communicate technical guidance to non-technical users, Ability to learn new tools and workflows quickly 📃 Skills: Windows, macOS, ChromeOS, Wi-Fi, IP, Networking, Slack, SaaS, EdTech, ITIL, CompTIA 🏢 Description: About Securly Securly is the K–12 market leader in AI-powered student safety and wellness solutions, protecting more than 20 million students across 20,000+ schools. Our mission is to create safer, more supportive learning environments by detecting potential harm, supporting student mental health, and empowering educators with actionable insights that help students thrive. By turning data into meaningful, actionable intelligence, Securly enables schools to identify risk earlier, reduce harmful incidents, and strengthen student support—driving measurable improvements in safety and wellbeing. Role Overview As a Technical Product Support Specialist, you are the frontline support partner for schools using Securly's platform. You support both technical and non-technical users—primarily K–12 IT administrators, educators, and school staff—via phone, chat, email, and web-based support requests. This role blends world-class customer service with technical problem-solving. You own customer issues end-to-end, from initial intake through final resolution or escalation, ensuring customers are never dropped between handoffs. You independently resolve common and more complex issues, progressively build product expertise across assigned solutions, and escalate complex cases with clear, decision-ready documentation. Success in this role is measured by resolution quality, customer satisfaction, operational reliability, and continuous learning—not just ticket volume. Compensation: $24–$26.44/hour + full benefits Location: Remote (U.S. Only) Work Authorization: Candidates must have unrestricted U.S. work authorization. Securly does not sponsor or transfer visas for this position. Reports to: Manager of Support Services Schedule: Monday–Friday, 8:00am–5:00pm MST or CST What Success Looks Like First 90 Days – Core Execution & Product Foundations - Consistently deliver high levels of customer satisfaction through professional, empathetic, and clear communication - Resolve a meaningful portion of common ticket types and escalate advanced issues appropriately - Meet service level expectations (SLAs) for assigned tickets - Accurately log, categorize, and document tickets - Demonstrate a working understanding of assigned core products and common issue patterns - Escalate unresolved issues with clear troubleshooting context and next actions First 180 Days – Proficiency & Expanded Product Coverage - Sustain strong customer satisfaction and SLA adherence across support channels - Independently resolve a broader range of issues across multiple products or configurations - Reduce repeat or recurring issues through effective diagnosis and customer guidance - Contribute to internal documentation and knowledge base resources - Demonstrate sound judgment in resolving, escalating, or collaborating on issues First 12 Months – Mastery & Continuous Improvement - Maintain a strong track record of customer satisfaction and resolution quality - Demonstrate deep product fluency across multiple solutions - Resolve higher-complexity issues independently when appropriate - Serve as a trusted support resource for peers - Provide recommendations to improve workflows, documentation, and customer experience What You Will Do Customer & Technical Support - Serve as the first point of contact via phone, chat, email, and web-based support requests - Troubleshoot and resolve customer, technical, and product issues using internal tools and testing environments - Guide non-technical users through technical steps with clarity and confidence - Maintain ownership of issues from intake through final resolution Ticket & Queue Management - Manage inbound queues throughout the shift - Address tickets, calls, and voicemails while meeting SLA expectations - Escalate issues within SLA using complete documentation Documentation & Knowledge Sharing - Maintain clear and accurate ticket notes - Identify recurring issues and contribute to documentation improvements Collaboration & Learning - Participate in team discussions to share troubleshooting strategies - Partner with Product, Engineering, DevOps, and Customer Success teams - Adapt to new tools, processes, and product updates What We're Looking For Technical & Domain Foundations - Proficiency with software products, IT systems, and foundational networking concepts - Working knowledge of Wi-Fi and IP fundamentals - Experience supporting Windows, macOS, and ChromeOS environments - Ability to learn new tools and workflows in a fast-changing environment - Experience in K–12 education, EdTech, or SaaS preferred Education & Certifications - Coursework or degree in Computer Science, Information Technology, Networking, or related field is beneficial but not required - Certifications such as CompTIA A+, Network+, or ITIL are valued but not mandatory - Hands-on experience is considered highly important Why You'll Love Working at Securly - Meaningful impact supporting student safety and wellbeing - Remote-first flexibility - Career growth opportunities - Mission-driven work environment Benefits & Perks - Competitive hourly pay with overtime eligibility - Medical, dental, and vision coverage - 401(k) with employer match - 12 weeks of fully paid parental leave - Unlimited PTO, paid holidays, and paid year-end shutdown - $1,000 annual professional development stipend - Free mental health resources and Employee Assistance Program Equal Opportunity Employer Securly is committed to building a diverse and inclusive workplace. Accommodations are available throughout the hiring process.

🏢 Summary: Remote Business Development Representative role focused on outbound prospecting and lead qualification for K–12 school districts in the EdTech and student safety space. The position involves high-volume outreach, pipeline generation, and collaboration with sales and marketing teams using CRM and sales engagement tools. The offer includes career growth opportunities, performance-based compensation, and comprehensive benefits. 🗂️ Requirements: Experience in outbound sales, Experience with SaaS or EdTech sales, Ability to conduct cold calling and outbound outreach, Experience using Salesforce, Experience using Outreach.io, Ability to qualify leads and manage pipeline, Strong verbal and written communication skills, Ability to manage high-volume outreach activity, Experience researching and identifying prospects, U.S.-based remote work availability 📃 Skills: Salesforce, Outreach, LinkedIn, GovSpend, AIGems, CRM, SaaS, EdTech 🏢 Description: About Securly Securly is the market leader in AI-powered student safety and wellness solutions, trusted by more than 20 million students across 20,000+ schools worldwide. Our mission is to help schools create safer, more supportive learning environments for every student. Since launching the world's first cloud-based web filter for K–12 in 2013, Securly has continued to set the standard for student well-being technology. Our platform combines AI and human insight to help schools proactively identify and respond to risks such as bullying, self-harm, and violence—technology credited with preventing 2,000+ potential tragedies. Securly is recognized as an EdTech Top 40 "Most Used Product," meaning our solutions are among the most widely adopted and relied upon in K–12 schools nationwide. We are also a GSV 150 honoree, recognizing the world's most innovative and impactful education companies shaping the future of learning. Our people-first culture is backed by strong engagement: - 82% employee engagement (vs. a 73% global benchmark) - 94% of employees are proud to work here - 91% rate manager effectiveness above benchmarks We invest in growth, promote from within, and turn innovation into real-world impact. At Securly, we don't just build products—we protect students, partner with educators, and build trust at scale. Overview of the Role As a Business Development Representative (BDR/SDR) at Securly, you'll be on the front lines of our mission to keep students safe and well. This role is an opportunity to launch a high-impact sales career while making a meaningful difference in K–12 education. You'll own the top of the sales funnel—identifying, qualifying, and engaging prospective school districts through a mix of cold calling and other outbound strategies. Your work will directly drive pipeline growth, build trusted relationships, and set the foundation for long-term partnerships with school leaders nationwide. With clear paths to Account Executive and Customer Success and beyond, this is more than a job—it's a springboard for growth. Reports to: Director of Business Development Core Hours: 8 - 5 pm Mountain Time Zone Performance Objectives (First 12 Months) First 30 Days - Ramp on Securly's product suite, ICPs, messaging, and internal tools - Begin daily outreach (50–100 calls, 50–200 emails) - Enter 10–30 new prospects into Salesforce daily 60–90 Days - Drive 10–25 meaningful conversations per week with K–12 contacts - Schedule 5–15 qualified meetings weekly - Create 8–15 new sales opportunities monthly - Achieve a 20–30% lead-to-opportunity conversion rate 6 Months - Execute and optimize outbound prospecting across phone, email, and LinkedIn - Leverage coaching, peer feedback, and metrics to improve performance 12 Months - Influence pipeline value equal to 5–10× your compensation - Meet or exceed quota consistently - Contribute to team best practices and support onboarding of new BDRs - Begin career pathing toward AE or other roles within Sales, Customer Success, or adjacent teams Core Responsibilities - Drive high-volume, multi-touch outreach via phone, email, and LinkedIn to engage K–12 decision-makers - Qualify inbound and outbound leads based on interest, urgency, and fit - Deliver compelling product messaging using testimonials, outcomes, and market data - Handle objections and tailor conversations to prospect priorities - Maintain clean and accurate records in Salesforce and Outreach.io - Partner with Sales, Marketing, and RevOps to ensure seamless handoff of qualified leads - Continuously improve through coaching, data insights, and collaboration with peers What You've Likely Done Before - Worked in a high-activity outbound sales role (SaaS or EdTech preferred) - Used active listening and communication to engage and qualify prospects - Managed workflow and cadence using Salesforce and Outreach.io - Conducted research to identify prospects and personalize outreach - Maintained organized pipeline and CRM records - Collaborated with Sales or Marketing teams on lead generation strategies What Top Performers Tend to Have - Clear, confident, and adaptive communication skills (verbal and written) - A growth mindset and resilience to power through rejection - Strong time management and prioritization abilities - Ability to build rapport and trust with IT leaders and K–12 educators - Passion for improving student safety and wellness through technology - Understanding of K–12 structures, decision-making, and stakeholder roles Tools & Technology You'll Use - Salesforce (CRM for leads, pipeline, and account data) - Outreach.io (sequencing, call recording, and performance analytics) - GovSpend and AI Gems (prospect enrichment, territory research, funding insights) Why Join Securly - Make a real impact protecting 20M+ students across 20,000+ schools - Thrive in a people-first culture with high engagement and strong leadership - Grow your career—many Sales, CS, and GTM leaders began as BDRs - Join a GSV 150–recognized innovator reshaping student safety, wellness, and AI-driven EdTech Compensation & Benefits - Total Compensation: $60,000 base + $30,000 variable = $90,000 OTE - Top-tier medical, dental, and vision coverage; 401(k) with company match - Unlimited PTO, 12 weeks paid parental leave, year-end paid shutdown - Free 24/7 confidential mental health counseling and wellness tools - $1,000 annual learning stipend and structured onboarding and coaching Securly is an Equal Opportunity Employer committed to building a diverse, inclusive workplace.

🏢 Summary: Remote Business Development Representative role focused on outbound prospecting and lead qualification for K–12 school districts in the EdTech and student safety space. The position involves high-volume outreach, CRM management, and collaboration with sales and marketing teams to generate qualified pipeline opportunities. Offers career growth into Account Executive or Customer Success roles along with competitive compensation and benefits. 🗂️ Requirements: Experience in outbound sales roles, Experience with SaaS or EdTech sales, Ability to conduct high-volume cold calling and email outreach, Experience using Salesforce, Experience using Outreach.io, Ability to qualify inbound and outbound leads, Strong verbal and written communication skills, Ability to manage CRM records and sales pipeline, Experience researching prospects and personalizing outreach, Ability to collaborate with Sales and Marketing teams 📃 Skills: Salesforce, Outreach, LinkedIn, GovSpend, AIGems, CRM, SaaS, EdTech 🏢 Description: About Securly Securly is the market leader in AI-powered student safety and wellness solutions, trusted by more than 20 million students across 20,000+ schools worldwide. Our mission is to help schools create safer, more supportive learning environments for every student. Since launching the world's first cloud-based web filter for K–12 in 2013, Securly has continued to set the standard for student well-being technology. Our platform combines AI and human insight to help schools proactively identify and respond to risks such as bullying, self-harm, and violence. Securly is recognized as an EdTech Top 40 "Most Used Product" and a GSV 150 honoree. Our people-first culture is backed by strong engagement: - 82% employee engagement (vs. a 73% global benchmark) - 94% of employees are proud to work here - 91% rate manager effectiveness above benchmarks We invest in growth, promote from within, and turn innovation into real-world impact. Overview of the Role As a Business Development Representative (BDR/SDR) at Securly, you'll be on the front lines of our mission to keep students safe and well. This role is an opportunity to launch a high-impact sales career while making a meaningful difference in K–12 education. You'll own the top of the sales funnel—identifying, qualifying, and engaging prospective school districts through a mix of cold calling and other outbound strategies. Your work will directly drive pipeline growth, build trusted relationships, and set the foundation for long-term partnerships with school leaders nationwide. With clear paths to Account Executive and Customer Success and beyond, this is more than a job—it's a springboard for growth. Reports to: Director of Business Development Core Hours: 8 - 5 pm Mountain Time Zone Performance Objectives (First 12 Months) First 30 Days - Ramp on Securly's product suite, ICPs, messaging, and internal tools - Begin daily outreach (50–100 calls, 50–200 emails) - Enter 10–30 new prospects into Salesforce daily 60–90 Days - Drive 10–25 meaningful conversations per week with K–12 contacts - Schedule 5–15 qualified meetings weekly - Create 8–15 new sales opportunities monthly - Achieve a 20–30% lead-to-opportunity conversion rate 6 Months - Execute and optimize outbound prospecting across phone, email, and LinkedIn - Leverage coaching, peer feedback, and metrics to improve performance 12 Months - Influence pipeline value equal to 5–10× your compensation - Meet or exceed quota consistently - Contribute to team best practices and support onboarding of new BDRs - Begin career pathing toward AE or other roles within Sales, Customer Success, or adjacent teams Core Responsibilities - Drive high-volume, multi-touch outreach via phone, email, and LinkedIn to engage K–12 decision-makers - Qualify inbound and outbound leads based on interest, urgency, and fit - Deliver compelling product messaging using testimonials, outcomes, and market data - Handle objections and tailor conversations to prospect priorities - Maintain clean and accurate records in Salesforce and Outreach.io - Partner with Sales, Marketing, and RevOps to ensure seamless handoff of qualified leads - Continuously improve through coaching, data insights, and collaboration with peers What You've Likely Done Before - Worked in a high-activity outbound sales role (SaaS or EdTech preferred) - Used active listening and communication to engage and qualify prospects - Managed workflow and cadence using Salesforce and Outreach.io - Conducted research to identify prospects and personalize outreach - Maintained organized pipeline and CRM records - Collaborated with Sales or Marketing teams on lead generation strategies What Top Performers Tend to Have - Clear, confident, and adaptive communication skills (verbal and written) - A growth mindset and resilience to power through rejection - Strong time management and prioritization abilities - Ability to build rapport and trust with IT leaders and K–12 educators - Passion for improving student safety and wellness through technology - Understanding of K–12 structures, decision-making, and stakeholder roles Tools & Technology You'll Use - Salesforce (CRM for leads, pipeline, and account data) - Outreach.io (sequencing, call recording, and performance analytics) - GovSpend and AI Gems (prospect enrichment, territory research, funding insights) Why Join Securly - Make a real impact protecting 20M+ students across 20,000+ schools - Thrive in a people-first culture with high engagement and strong leadership - Grow your career—many Sales, CS, and GTM leaders began as BDRs - Join a GSV 150–recognized innovator reshaping student safety, wellness, and AI-driven EdTech Compensation & Benefits - Total Compensation: $60,000 base + $30,000 variable = $90,000 OTE - Top-tier medical, dental, and vision coverage; 401(k) with company match - Unlimited PTO, 12 weeks paid parental leave, year-end paid shutdown - Free 24/7 confidential mental health counseling and wellness tools - $1,000 annual learning stipend and structured onboarding and coaching Securly is an Equal Opportunity Employer committed to building a diverse, inclusive workplace.

🏢 Summary: Lead and scale the US Solutions Engineering function for a global payments platform, overseeing pre-sales engineering, merchant integrations, and technical account management. The role focuses on improving merchant onboarding, resolving complex technical issues, and partnering with Sales, Product, and Engineering teams to optimize API-based payment integrations. This hybrid leadership position is based in New York City or San Francisco. 🗂️ Requirements: 10+ years in solutions engineering, technical account management, or integration engineering, 3+ years in a leadership role, Experience reading and writing code, Ability to review API documentation and support integrations, Experience with merchant engineering teams, Knowledge of payments, fintech, or API-first platforms, Familiarity with ACH and webhook-based integrations, Cross-functional communication skills, Experience building processes and teams in fast-moving environments 📃 Skills: APIs, ACH, Webhooks, Fintech, Payments, Integrations, Engineering, Documentation, Reporting 🏢 Description: WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world's most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that's transforming the way the world pays. ABOUT THE SOLUTIONS ENGINEERING TEAM Trustly's Solutions Engineering team sits at the intersection of commercial and technical — responsible for making our merchants successful from the moment they sign through every phase of their integration and growth. The team combines deep technical expertise with a strong customer orientation, acting as the primary technical interface between Trustly and its merchant partners in the market. ABOUT THE ROLE As VP of Solutions Engineering, you will build and lead Trustly's US Solutions Engineering function — spanning pre-sales technical consulting, integration support, and ongoing technical account management for our merchant portfolio. You'll work closely with Sales, Product, and Engineering to ensure merchants integrate quickly, run reliably, and unlock the full value of Trustly's platform. This is a high-impact leadership role for someone who thrives at the intersection of technology and commercial outcomes. This role can be based in New York City or San Francisco. WHAT YOU'LL DO - Build and lead Trustly's US Solutions Engineering team — covering pre-sales engineering, implementation, and technical account management across our merchant base. - Own the technical onboarding experience for new merchants — driving down time-to-live, reducing integration friction, and ensuring merchants launch with confidence. - Partner with Sales and Commercial teams on enterprise deals — leading technical discovery, scoping integrations, and presenting Trustly's capabilities to merchant engineering and product teams. - Act as the primary escalation point for complex technical merchant issues — coordinating with Product and Engineering to drive resolution and feed learnings back into the product roadmap. - Develop scalable integration resources, documentation, and tooling that enable merchants to self-serve and reduce support burden over time. - Establish metrics and reporting for Solutions Engineering performance — time-to-integrate, merchant health, escalation volume, and team productivity. WHO YOU ARE - 10+ years of experience in solutions engineering, technical account management, or integration engineering, with at least 3 years in a leadership role. - Deep technical background — comfortable reading and writing code, reviewing API documentation, and engaging directly with merchant engineering teams on integration challenges. - Strong commercial instincts — you understand how technical decisions affect merchant outcomes and revenue, and you know how to communicate tradeoffs to both technical and non-technical audiences. - Experience in payments, fintech, or API-first platforms strongly preferred; familiarity with ACH, payment APIs, and webhook-based integrations a plus. - Builder mindset — you're energized by standing up a function, creating processes from scratch, and building a team in a fast-moving environment. - Excellent communicator and cross-functional partner; you earn trust quickly with merchants and internally with engineering and commercial stakeholders alike. Applications for this role are accepted on an ongoing basis. LOCATION & WORKPLACE This is a hybrid role based out of our San Francisco or New York hubs. We look for team members to be in the office Tuesday through Thursday. SALARY RANGES IN US-BASED ROLE POSTING Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only and do not include other perks and benefits. WHAT WE OFFER At Trustly, you’ll have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we’re shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You'll be challenged and empowered to grow, making a real impact every step of the way. Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way. We offer innovative perks and benefits packages that include: - Flexible paid time off & generous PTO accrual plans - Comprehensive medical, dental, vision, and other insurances - FSA & HSA plans for medical and dependent care - Home office set-up allowance - Internet stipend - Retirement plan match for 401k and RRSP - Gender-neutral paid parental leave, and more! (The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply to temporary positions.) OUR COMMITMENT TO YOU Trustly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

🏢 Summary: Senior Risk Product Manager role focused on leading the strategy and execution of a risk platform supporting payment guarantees in open banking payments. The position involves driving AI/ML-powered risk decisioning, collaborating with engineering and data science teams, and optimizing approval rates and loss exposure across the merchant portfolio. 🗂️ Requirements: 4–7 years of product management experience, Experience in risk, fraud, or financial decisioning, Knowledge of ACH or digital payments mechanics, Experience working with AI/ML models, SQL proficiency, Ability to engage in technical architecture discussions, Experience with backlog ownership and sprint planning, Strong analytical and communication skills 📃 Skills: SQL, AI, ML, ACH, FinTech, Architecture, Decisioning, Payments, Risk, Fraud 🏢 Description: WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays. ABOUT THE ROLE We're looking for a senior Risk Product Manager to own the strategy and execution for the risk platform that powers Trustly's payment guarantee. This is a high-ownership role: you'll shape the roadmap, partner directly with Data Science and Engineering on model integration and architecture, and drive decisions that affect approval rates, loss exposure, and guarantee economics across our merchant portfolio. You'll need genuine domain depth — the ability to read a decision engine configuration, pressure-test a model threshold, and translate an ACH return pattern into a product requirement on the same day. Strategic thinking and hands-on rigor aren't optional here; they're the job. What you'll do: - Platform strategy and roadmap. Define and execute the product direction for risk infrastructure — decisioning, model integration, rules management, and real-time controls — with clear prioritization across competing business needs. - AI/ML integration. Work closely with Data Science to translate model outputs into operational product decisions: threshold design, feature requirements, monitoring frameworks, and feedback loops that close the loop between predictions and outcomes. - Technical fluency. Develop deep working knowledge of system architecture, data flows, and tooling so you can identify gaps, unblock engineering, and write requirements that don't need to be rewritten. - Guarantee economics. Understand the approval/loss tradeoff at the segment level and make principled calls about where to tighten, loosen, or differentiate risk controls to optimize performance across the portfolio. - Cross-functional alignment. Serve as the connective tissue between Risk, Engineering, Data Science, Finance, Legal, and Sales — translating complex risk capabilities into language each stakeholder can act on. - Delivery. Own the backlog, lead sprint planning with your engineering counterpart, and maintain a high-quality bar on story definition and acceptance criteria. Who you are: - Domain expert. 4–7 years in product management with direct experience in risk, fraud, or financial decisioning. You understand ACH or digital payments mechanics, dispute windows, and settlement timing. - AI/ML fluent. You've worked alongside data science teams to operationalize models by shaping feature sets, defining thresholds, and building monitoring into product design. - Technically rigorous. Comfortable in SQL, familiar with system architecture, and capable of engaging in technical design discussions. - Analytically sharp. Able to communicate clearly across technical and executive audiences. - High judgment under ambiguity. Comfortable making decisions with incomplete information and articulating the reasoning behind them. Applications for this role are accepted on an ongoing basis. SALARY RANGES IN US-BASED ROLE POSTING Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only and do not include other perks and benefits. WHAT WE OFFER At Trustly, you’ll have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we’re shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. We offer innovative perks and benefits packages that include: - Flexible paid time off & generous PTO accrual plans - Comprehensive medical, dental, vision, and other insurances - FSA & HSA plans for medical and dependent care - Home office set-up allowance - Internet stipend - Retirement plan match for 401k and RRSP - Gender-neutral paid parental leave, and more! (The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.) At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.

🏢 Summary: Software Engineer III role focused on building and scaling enterprise-grade healthcare platforms for quantitative computer-aided diagnosis. The position involves fullstack development of secure, reliable systems using modern web technologies, backend services, and cloud infrastructure in a distributed agile environment. 🗂️ Requirements: Bachelor's or Master's degree in Computer Science, Software Engineering, or related field, 5–8 years of professional software engineering experience, Fullstack development experience, Proficiency in React, Proficiency in CSS, Proficiency in Node.js, Proficiency in TypeScript, Experience with RESTful APIs, Experience with PostgreSQL or relational databases, Understanding of software engineering practices and system design, Ability to own medium-to-large features from development to production, Strong communication and collaboration skills 📃 Skills: React, CSS, Node.js, TypeScript, REST, PostgreSQL, Next.js, Ant, Docker, AWS, EKS, CI/CD, Python, Microservices 🏢 Description: About the Opportunity We're seeking a Software Engineer III with strong fullstack skills to help scale and evolve our enterprise-grade platform for quantitative computer-aided diagnosis. In this role, you'll be a key contributor to the development of secure, reliable, and maintainable systems, delivering high-impact features and improving the foundation that powers healthcare solutions. The Operational System team owns the Core Lab Case Management platform, which is the central nervous system of laboratory operations. The team builds workflows that orchestrate the lifecycle of each case, ensuring that complex case data moves seamlessly through the lab and is categorized and prioritized correctly. By optimizing how cases are processed, operations remain scalable and COGS grows efficiently alongside the business. Requirements Qualifications - Bachelor's or Master's degree in Computer Science, Software Engineering, or related field (or equivalent experience) - 5–8 years of professional experience as a software engineer, including fullstack development - Proficiency in React, CSS, Node.js, and TypeScript - Experience designing and consuming RESTful APIs - Familiarity with relational databases like PostgreSQL - Strong understanding of modern software engineering practices, system design, and debugging - Ability to take ownership of medium-to-large features and follow through from idea to production - Effective communication and collaboration skills, especially in distributed environments Preferred - Familiarity with regulated domains such as healthcare or fintech and high-availability infrastructure - Experience with containerized cloud environments (Docker, AWS EKS), CI/CD automation, and infrastructure as code - Exposure to event-driven architecture or microservices with asynchronous workflows - Familiarity with Python is a plus Responsibilities - Develop scalable backend services using Node.js and TypeScript and performant user-facing applications using React and Next.js - Build performant, accessible, and user-friendly interfaces with modern UI frameworks such as Ant - Write testable, observable, and maintainable code that meets performance and quality standards - Participate in system design reviews and propose scalable improvements - Collaborate with product, design, and engineering teammates in an agile team environment - Contribute to documentation, code reviews, and shared engineering standards - Participate in on-call rotations and assist with triaging production issues Compensation and Benefits - Base Salary: $129,000 - $152,000 - Total Target Compensation: $141,900 - $165,200 - Eligible for a 15% target annual bonus - Stock options, paid benefits, and employee perks included as part of total rewards Additional Information - Travel may be required for team meetings and cross-functional projects, typically once per month or once per quarter - Job duties, activities, and responsibilities are subject to change

🏢 Summary: The role is for an experienced Technical Product Manager responsible for shaping and delivering the Identity API strategy within a large-scale retail platform handling billions of authentications monthly. You will work closely with engineering teams in an agile environment to drive continuous authentication solutions, prioritise requirements, and align technical roadmaps across business units. The position requires strong API and identity domain expertise to bridge technical and non-technical stakeholders and ensure secure, scalable authentication services. 🗂️ Requirements: 3+ years of Product Management experience in Agile/Scrum environment, Strong understanding of API design and best practices, Experience working with APIs, Cloud Services, and Identity frameworks, Knowledge of authentication standards (OAuth2, OIDC), Ability to translate technical concepts into clear documentation, Experience using Jira, Confluence, Aha!, Technical acumen to collaborate with engineering and estimate complexity, Understanding of technical debt and technology upgrades, Experience working with OKRs 📃 Skills: APIs, Cloud, OAuth2, OIDC, Jira, Confluence, Aha, Agile, Scrum, OKRs, Identity, Authentication 🏢 Description: About the role Identity sits at the heart of this ‘Retail Platform’ across Tesco. The gateway to everything: user interactions, non human interactions, payments, account access and the Clubcard Experience. With billions of API calls across the Identity service each month, and with multiple scrum teams all focussed on the same goal: continuous authentication, everywhere. The right candidate will be able to freely translate from technical to non-technical terms and help close the communications gap between engineering and the rest of the company and be aware of trends / innovations that could help the Identity API which is responsible for billions of authentications each week. What is in it for you Hybrid working We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about different flexible working options. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. This role requires you to be based in or near Kraków, as you will spend 60% (3 days) of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Our benefits Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career-defining opportunities to all of our colleagues. If you choose to join our business, we will provide you with: Up to 20% yearly salary bonus – based on both individual and business performance Permanent contrac t from the go – as a sign of our trust in your abilities Tax-deductible expenses (IP) Private healthcare (LuxMed) Cafeteria & Multisport Additional 4 days of paid leave to support your well-being and family life Increase in annual leave (from 20 to 25 days) for those not yet eligible for the full holiday entitlement Learning opportunities – certified technical training and a learning platform ( Udemy ) Back-to-school day – 1 day off for parents of primary school children Fertility leave – up to 2 weeks of paid leave for IVF treatment Sports activities with a personal trainer in the office Referral bonu s MacBook as your work tool If that sounds exciting, then we'd love to hear from you! You will be responsible for Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures; Experienced in Product Management, working in an agile or scrum environment for 3+ years. Getting involved and working with a team of developers to deliver value iteratively Strong technical skills working predominately with APIs, Cloud Services, Identity frameworks – ideally from an engineering background Leading the development plans: shaping the overall strategy, defining and prioritising business requirements and working with the different business units to ensure their plans are integrated Work with other Product Managers, architects and the development team to deliver the roadmap using agile methodologies: prioritising requirements, answering development questions and resolving issues, always putting the customer first. This role will best suit an individual who enjoys working as part of a team, is well organised, pragmatic and a lateral thinker with an inquisitive mind who is motivated to make change for the better and, most importantly, puts our customers first. You will need The candidate will need to be able to understand Tesco’s technical landscape, its API infrastructure and deliver value to the organisation. A strong understanding of API design and best practice is essential, whilst prior experience working with authentication standards (e.g. OAuth2, OIDC) is preferable, but not essential. Skills relevant for the job: Excellent written and verbal communication skills: ability to create clear and clean documentation that an engineering team can understand, and act upon (main tools: Jira, Confluence, Aha!) Highly developed stakeholder management skills: equally at home interacting effectively with an Engineer, and senior team member or peers from across the business or beyond Tesco (suppliers, partners, vendors) Great prioritisation and time management skills: able to balance off competing priorities and take a value-based prioritisation approach across it all A methodical/ analytical approach and great problem-solving skills -often from a ‘first principles’ basis Attitude and the aptitude to learn new product area/domain quickly Great presentation and persuasion skills Team player who could work collaboratively with other members of the team Ownership, responsiveness and commitment towards assigned work Strong decision making and prioritization skills, especially when multiple trade-offs are involved and faster decision are required Expertise of Agile methodologies, writing effective user stories/ acceptance criterions Great people skills and can gain respect and trust of team members and others working with you Experience relevant for this job: Good domain expertise in the relevant functional area/ a large complex domain Knowledge and experience of product management best practice and methodologies and strong technical acumen Technically competent to influence and understand the solution context and approach and aid engineering in estimating the complexity of work being requested Understands the impact Tech debt is causing and the value Tech upgrades can bring in, and can hold the objective conversations with your technology counterparts to prioritize it during any sprint Experience working with OKRs highly preferred About us Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we’re committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require. Want to get to know us better? Watch our team talk about our culture – YouTube What our colleagues like the most at Tesco: We develop our own products We make an impact; large scale of operation Accountability and respect are given to us We cooperate and support each other There are great colleagues who are divided into small teams here We can develop and learn new things Discover how our colleagues shape Tesco’s tomorrow .

🏢 Summary: Remote Technical Product Manager role supporting VA Health Informatics products, focused on product strategy, roadmap ownership, Agile delivery, backlog management, and stakeholder alignment for JLV interoperability initiatives. The position requires extensive IT product management experience, Agile/SAFe expertise, and familiarity with VA healthcare IT environments. 🗂️ Requirements: U.S. Citizen or Permanent Resident with ability to obtain Public Trust, Bachelor’s degree in Business, Engineering, or related technical discipline or 10 years relevant experience, 15 years IT/software product management experience, Experience with product strategy, roadmap execution, backlog management, and customer-focused delivery, Hands-on SDLC experience using Agile/SAFe methodologies, Strong stakeholder communication and facilitation skills, Experience with prioritization and value-based decision making, Proficiency with MS Office, SharePoint, Teams, and Jira, Experience with governance, performance metrics, and program reporting, Ability to document requirements and translate cross-functional requirements into epics, Understanding of VA Healthcare IT products and interoperability environments 📃 Skills: Agile, SAFe, Jira, JQL, SharePoint, Teams, Excel, Word, PowerPoint, DevSecOps, CI/CD, GitHub, Visio, SNOW, AWS, REST, FHIR, VistA, Cache, IRIS, HealthShare, HealthConnect, SDLC, WSJF 🏢 Description: Other Considerations: U.S. Citizen or Permanent Resident Required with the ability to obtain a Public Trust Annual Salary Range: $105,000 - $120,000 LTS is seeking a Technical Product Manager to support the OI&T Health Informatics Product Line - Clinical Informatics & Data Management (CIDM) at the Department of Veterans Affairs. The Technical Product Manager owns the Product Roadmap for JLV and serves as the strategic leader responsible for customer alignment, feature prioritization, business value delivery, and roadmap adherence across the product lifecycle. TPM partners closely with all team members and stakeholders to ensure vision is translated into executable work and delivered effectively aligning to VA goals. What You'll Do: - Own and continuously refine JLV's Product Strategy, Vision, and Roadmap. - Conduct frequent meetings with clinicians, business owners, and end users to gather insights and understand needs. - Represent the product across VA interoperability discussions. - Maintain, prioritize, and refine the Product Backlog; ensure alignment to roadmap and evolving customer needs. - Apply WSJF prioritization for features; negotiate across business, technical, and architectural partners. - Ensure every feature has a clear benefit hypothesis and acceptance criteria. - Translate cross functional requirements into epics that can be delivered within one Program Increment. - Partner with all team members and stakeholders to ensure backlog readiness, sequencing, and capacity balancing. - Support continuous delivery flow through program and team backlogs. - Present product vision, roadmaps, and milestones during PI Planning. - Participate in or lead PI planning, System Demos, Inspect & Adapt sessions. - Maintain product artifacts: user flows, journey maps, release notes, roadmaps, and decision logs. - Ensure product activities align with VA policy, budget constraints, and strategic modernization goals. - Integrate ISO responsibilities when applicable (security, compliance, risk alignment) referencing enterprise guidance. What We Are Looking For: - Bachelor's degree in business, Engineering, or a related technical discipline; or 10 years of relevant experience in lieu of degree. - 15 years in IT/software product management including experience driving product strategy, roadmap execution, backlog management, and customer centric feature delivery. - Hands on experience across the SDLC using Agile/SAFe methods, with strong exposure to prioritization, stakeholder communication, and value-based decision making. - Strong facilitation and executive ready verbal/written communication. - Proven planning, prioritization, and time management across multiple concurrent products or initiatives. - Proficiency with MS Office (Word, Excel, PowerPoint), SharePoint, and Teams; familiarity with Jira (epics/stories, workflows, dashboards). - Analytical, detail oriented; produces accurate, high quality deliverables. - Experience with governance, performance metrics/AQL tracking, and program level reporting. - Servant leadership, stakeholder engagement, and conflict management skills. - Ability to document requirements and recommend practical, customer focused technical and product management approaches. - Understanding of VA Healthcare IT products/processes, including exposure to VA/EHR interoperability environments where applicable. Nice To Have: - Certifications: PMP, Certified Scrum Master (CSM), and/or SAFe. - Jira: Advanced user proficiency with Jira Software (boards, epics/stories, workflows); strong JQL for queries/filters and dashboard creation with gadgets/reports. - DevSecOps & CI/CD: Familiarity with pipelines, release orchestration, and change management. - Lean/Lean Six Sigma: Exposure to process improvement tools and techniques. - VA/EHR Ecosystem: Experience with VA environments (e.g., VistA), REST APIs, and InterSystems products (Cache, IRIS, FHIR ODS, HealthShare/Health Connect). - Tooling: GitHub and Visio; experience with SNOW for intake/change workflows. - Cloud: Exposure to cloud hosted software projects (e.g., AWS). - Analytical: Strong qualitative/quantitative skills; comfort with fast turn data calls. - AI: General Understanding of Agentic AI concepts and how autonomous AI Agents can support workflow automation and decision making. LTS shares salary ranges to promote transparency. Compensation ranges are provided for informational purposes, and final compensation may vary based on experience, skills, location, and role requirements. LTS is committed to offering eligible employees comprehensive benefits that will provide them with options intended to meet their needs and the needs of their family.

🏢 Summary: This role offers junior engineers the opportunity to build and deliver real product features in an AI-native engineering environment, using AI agents to accelerate development from idea to production. You will work across backend, frontend, mobile, and infrastructure layers in small autonomous teams, focusing on impactful, user-centered solutions. The position emphasizes hands-on development, technical growth, and collaboration on improving AI-driven workflows. 🗂️ Requirements: Minimum 1 year of software development experience, Experience building a real product, system, tool, or feature, Ability to work across backend, frontend, or mobile layers, Ability to collaborate with product, design, and engineering teams, Ability to learn and apply new technologies quickly, Interest in AI and AI-assisted development tools 📃 Skills: Go, MySQL, Kafka, Docker, Kubernetes, AWS, Redis, Next.js, React, TypeScript, GraphQL, Tailwind, Cloudflare, SwiftUI, Xcode, Combine, SPM, MVVM, Kotlin, Android, Hilt, Coroutines, Jetpack, Linux, GitLab, ArgoCD, Terraform, Helm, OpenSearch, Prometheus, Python, Golang, Claude, OpenAI, Codex, Cursor 🏢 Description: At Saily, we’re removing the hassle of staying connected while traveling — no roaming fees, no plastic SIM cards, just lightning-fast, secure mobile data in 200+ destinations. Saily has millions of paying customers and hundreds of thousands travelers browsing through Saily at any given moment. To build the best product for our customers we foster AI-native Product Engineering culture , where: - The Engineer is the builder, who is responsible for solving customer problems end-to-end (idea to production) - AI Agents are the enablers who write most of the code and solve repeatable  tasks to  help the Engineers  maximize their impact - Everyone contributes to making Saily effective by suggesting new areas for improvement to delegate to agents and then implementing the changes - Curiosity, learning and sharing are everyone's responsibility - Customer, having a comfortable, connected, hassle-free journey is never lost from the focus We value growth over comfort, contribution over hierarchy, and impact over process. At Saily, we believe in giving sharp people context, autonomy, and AI as their multiplier to allow them to just do their best work. We’re opening our doors to talented junior engineers - because impact isn’t measured in years of experience. It comes from your drive to learn, your discipline, and a sharp mind. It’s about building and shaping what’s around you - and Saily will give you the room to do exactly that. What can you expect from us? Hands-on experience with AI-assisted software development, shared openly. Full freedom to use whatever learning resources you need to keep up. A product that’s successful, impactful, and technically challenging - something you’ll actually want to build. Pack your skills, bring your vision, and join Saily ! Main Responsibilities Delivers small tools/features with support from the team. Collaborate with product, design, and other engineers. Operate in small, highly autonomous teams. Learn how to use AI agents for specs, coding, analysis, testing, and iteration. Take part in the improvements of our internal agent network and development workflows. Focus on user and business outcomes, not output. Core requirements 1+ year of software development experience building something real (product, system, tool, startup, side project, meaningful feature, or student project) You value autonomy over stability and process You enjoy working across layers instead of staying in one box You think in problems and outcomes, not tickets You are comfortable with ambiguity You can learn new technologies quickly You are curious about AI and excited to work with agents Tools You Will Use Backend: Go, MySQL, Kafka, Docker, Kubernetes, AWS, Redis Frontend: Next.js, React.js , TypeScript, GraphQL, Tailwind CSS, Cloudflare Workers IOS: SwiftUI, Xcode, Combine, SPM, MVVM Architecture Android: Kotlin, Android Studio, Hilt, Coroutines, Jetpack Compose, MVVM Architecture Infra: Linux, Docker, GitLab, ArgoCD, AWS, Terraform, Helm, OpenSearch, Prometheus, Python / Golang AI tools: Claude Code, OpenAI Codex, OpenCode, Cursor with Composer Salary Range Gross salary:  18,100 — 24,400 PLN / month What We Offer Innovate with industry leaders Work alongside global experts to build world-leading cybersecurity tools, impacting millions of users around the world. Learn & grow Boost your skills via our extensive training programs (online and offline) & other resources. Benefit from mentorship and career-switch opportunities to grow within the company. Hybrid work Enjoy the flexibility with 3 office days and working from home for the remaining 2. Work from anywhere Recharge with a change of scenery – choose work from any location when you feel a need to power your creativity and drive. Physical well-being Fuel your active lifestyle with online workouts led by our Physical Well-Being experts. Unlock a variety of sports and wellness facilities, like gyms, swimming pools, and fitness classes, with the Multisport card. Mental & emotional health Nurture your mind with free psychologist consultations, dedicated mental health events, and premium access to top-rated wellness apps like Calm, Headspace, and Mindletic. Premium healthcare Receive private health insurance giving you peace of mind for your health needs. Joyful moments – special treats Celebrate life’s big moments with special gifts from us on your birthday, anniversary, and other major events, such as weddings or the arrival of a new family member. Company events & team-building Experience iconic Nord Security celebrations, team-buildings, and knowledge-sharing events, nurturing bonds that fuel our success. Workation Embark on a legendary company getaway abroad, filled with exciting activities, live concerts, engaging workshops, and epic time together.

🏢 Summary: Senior iOS Engineer role focused on building and scaling Speechify’s iOS application in a fully remote, fast-growing environment. The position involves leading engineering decisions, shipping production code, contributing to product strategy, and improving complex app architecture. Candidates should have strong Swift and SwiftUI expertise, experience with scalable products, and familiarity with CI/CD and multithreading. 🗂️ Requirements: Experience building products at large scale, Experience taking products from inception to traction, Strong Swift programming skills, SwiftUI experience, Experience with multithreading programming, Experience working with CI/CD infrastructure, Experience with Fastlane, Knowledge of SOLID principles, Experience with Git and Git strategies, Ability to work in a fast-paced remote environment 📃 Skills: Swift, SwiftUI, Fastlane, Git, CI/CD, iOS, Multithreading, SOLID 🏢 Description: The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies. Overview With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for Inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our mission forward. This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, is passionate about making product decisions, and has experience building great user experiences that delight users. We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. Our interview process involves several technical interviews and we aim to complete them within 1 week. What You'll Do - Opportunity to lead key engineering and product decisions - Actively shipping production code for the Speechify iOS app - Work within a dedicated product team - Participate in product discussions to shape the product roadmap - Maintain and enhance the existing complex app architecture An Ideal Candidate Should Have - Experience working on products that scaled to a large user base - Track record of working on products from inception to traction - Customer obsession and focus on delivering excellent user experiences - Product thinking and ability to support internal teams and designers - Ability to work quickly and prioritize effectively - Ability to stay focused in a high-growth remote startup environment - Strong technical skills in Swift and SwiftUI Technical Requirements - Swift Programming Language - SwiftUI experience - Experience in Multithreading Programming - Working with CI/CD infrastructure - Experience with Fastlane - SOLID principles and ability to write classes according to SOLID - Experience with Git and understanding of different Git strategies What We Offer - A fast-growing environment where you can help shape the company and product - An entrepreneurial crew that supports risk, intuition, and hustle - The opportunity to make a big impact in a transformative industry - A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture - Work on a product used by millions of people - Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners - Work in one of the fastest growing sectors of tech: Artificial Intelligence and Audio The United States based salary range for this role is 140,000–200,000 USD/year + bonus + stock depending on experience. Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.