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June 25, 2026

Client Services Representative (CSR)

Mid • On-site

19 - 24 USD/hr

Yonkers, NY

As a Client Services Representative (CSR) at the Animal Medical Center, duties include keeping accurate medical records, clerical work, client education, and support of the Director of Clinical Services, Client Services Managers, and other team members. This position requires practical knowledge of hospital procedures, policies and services; client and patient treatment protocols; data transcribing and word processing; and the standard procedures, records and terminology used in the veterinary hospital.

CSRs work with the entire team to promote a positive attitude and an environment of patient- and client-centered service, continuous quality improvement, and compliance with AAHA Standards and other statutory requirements.

Quick Facts

  • Thur-Mon 10am-6pm
  • Tue-Sat 12pm-8pm
  • Sun-Thur 3pm-11pm
  • Pay Range: $19—$24 USD

Essential Duties and Responsibilities

  • Greet all clients and visitors in a professional and timely manner.
  • Register and check in new and returning clients and patients; process all required intake and discharge forms.
  • Triage emergency cases and send follow-up communication.
  • Schedule, reschedule, and cancel appointments using Instinct EMR.
  • Handle financial transactions, audit invoices prior to discharge, and reconcile daily and monthly financial records.
  • Explain and process alternative payment options such as Care Credit and payment plans.
  • Communicate ongoing projects between shifts and team members.
  • Assist with medication refills.
  • Maintain confidentiality, security, and organization of medical records, including scanning, storing, retrieving, and distributing records.
  • Maintain client services and reception areas according to safety and infection control guidelines.
  • Perform additional assigned duties and maintain professionalism under stress.

Requirements

  • Basic knowledge of office procedures and machines.
  • Proficiency in MS Office (especially Outlook).
  • Excellent telephone skills.
  • Previous veterinary receptionist experience.
  • High School diploma or equivalent (college degree preferred).

Language Skills

  • Ability to read, write, and comprehend instructions and correspondence in English.
  • Ability to effectively present information in person, by telephone, and through electronic communication.

Mathematical Skills

  • Ability to add, subtract, multiply, and divide using whole numbers, fractions, decimals, and percentages.

Reasoning Ability

  • Ability to apply common sense understanding to carry out written, oral, or diagram instructions and handle standardized situations with multiple variables.

Benefits Package Includes

  • Competitive salary
  • Generous paid time off
  • 50% discount on veterinary care
  • Continuing education funds with rollover options
  • 403(b) matching
  • Comprehensive medical, dental, and vision coverage
  • Eligibility for The Public Loan Service Forgiveness Program as a 501(c)(3) nonprofit employer

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300,000 - 330,000 USD/yr

🏢 Summary: Board-Certified Veterinary Surgeon role focused on advanced cardiac and cardiothoracic surgery for companion animals within a leading specialty hospital. The position combines complex cardiovascular surgical care with program development, research, and resident training in a highly collaborative, multidisciplinary environment. Offers competitive compensation, comprehensive benefits, and the opportunity to build a premier veterinary cardiac surgery program. 🗂️ Requirements: DVM or VMD degree (or equivalent), Board Certification by ACVS or equivalent international surgical specialty college, Expertise in advanced thoracic and cardiovascular surgery, Eligibility for veterinary licensure in New York State, Experience performing advanced cardiothoracic and cardiovascular procedures in small animals, Ability to participate in emergency surgery rotation (1:9), Commitment to clinical research and scholarly publication, Experience or involvement in resident and intern training 📃 Skills: Surgery, Cardiothoracic, Cardiovascular, Cardiology, Interventional, Anesthesiology, CriticalCare, DiagnosticImaging, Oncology, InternalMedicine, Rehabilitation, MRI, CT, EEG, Ultrasound, Echocardiography, Radiology 🏢 Description: The Schwarzman Animal Medical Center (AMC), one of the world's largest nonprofit veterinary specialty hospitals and a leader in advanced companion animal medicine, seeks an exceptional Board-Certified Veterinary Surgeon with expertise and interest in cardiac and cardiothoracic surgery. The successful candidate will join AMC's collaborative team of specialists and play a central role in expanding advanced cardiovascular surgical services for companion animals. This position offers a unique opportunity to contribute to compassionate patient care, advance veterinary science through research, and educate future veterinary leaders. The Cardiac Surgeon will work closely with specialists in Cardiology, Interventional Radiology, Anesthesiology, Emergency and Critical Care, Diagnostic Imaging, Oncology, Internal Medicine, and Rehabilitation to deliver comprehensive, state-of-the-art cardiovascular care. Primary Responsibilities Clinical Service Provide consultation, diagnosis, and surgical treatment for patients with congenital and acquired cardiovascular diseases. Perform advanced cardiothoracic and cardiovascular surgical procedures in canine and feline patients. Collaborate with cardiologists in patient evaluation, treatment planning, and long-term management. Participate in multidisciplinary case conferences and specialty rounds. Contribute to the development of innovative treatment protocols and advanced surgical techniques. Participate in clinical rotation for emergency cases with 8 other surgeons (1:9 rotation). Program Development Help establish and grow a nationally recognized veterinary cardiac surgery program. Develop clinical pathways, quality metrics, and outcomes assessment programs. Support expansion of hybrid surgical-interventional cardiovascular procedures. Promote excellence in patient safety, perioperative care, and clinical outcomes. Research and Innovation Participate in clinical, translational, and outcomes-based research initiatives. Collaborate with the Research Institute and external academic partners. Publish findings in peer-reviewed journals and present at national and international meetings. Pursue grant-funded and philanthropic research opportunities that advance cardiovascular medicine and surgery. Education and Mentorship Teach and mentor surgery residents, rotating interns, specialty interns, and visiting veterinarians. Participate in continuing education programs for referring veterinarians and veterinary professionals. Contribute through lectures, rounds, and case-based teaching. Foster a culture of academic inquiry, collaboration, and clinical excellence. Professional Outreach Serve as a clinical resource for referring veterinarians. Participate in professional outreach and continuing education events. Represent the institution at regional, national, and international veterinary conferences. Qualifications Required DVM, VMD, or equivalent veterinary degree. Board Certification by the American College of Veterinary Surgeons (ACVS) or equivalent international surgical specialty college. Demonstrated expertise in advanced thoracic and cardiovascular surgery. Eligibility for veterinary licensure in New York State. Strong interpersonal, communication, and leadership skills. Commitment to patient care, education, and research. Preferred Fellowship training or substantial experience in veterinary cardiac surgery. Experience collaborating with cardiology and interventional cardiology services. Record of scholarly publications and clinical research productivity. Experience in resident and intern training within an academic or specialty hospital setting. Interest in program development and innovation in cardiovascular medicine. Key Success Factors Clinical excellence and advanced surgical judgment. Collaborative multidisciplinary approach to patient care. Dedication to teaching and mentorship. Commitment to advancing veterinary cardiovascular science. Ability to build and sustain a premier referral-based cardiac surgery service. Strong client and referring veterinarian communication skills. What Is Offered Opportunity to build a premier veterinary cardiac surgery program in the United States. Collaboration with internationally recognized specialists and researchers. Access to advanced diagnostic imaging, interventional cardiology, critical care, and specialty support services. Participation in a robust academic and research environment. Competitive compensation and comprehensive benefits package. Support for professional development, continuing education, and scholarly activity. Mission Alignment Commitment to delivering the highest standard of veterinary specialty care, advancing scientific discovery, educating future veterinary professionals, and improving the lives of companion animals. Benefits Competitive salary ($300,000—$330,000 USD). Generous sign-on bonus. Four-day work week. Comprehensive benefits including medical, dental, and vision insurance. Generous paid time off. Paid continuing education time-off and stipend. 403(b) retirement plan with employer contribution. School loan debt forgiveness opportunity as a non-profit hospital. Non-corporate practice structure. Strong teaching, mentoring, and research opportunities. State-of-the-Art Facilities Full-floor surgical center. 1.5 Tesla Philips MRI. 64-slice spiral CT scanner. Electroencephalography (EEG). Elekta Versa HD Linear Accelerator. In-house laboratory. Ultrasound and echocardiogram. Mobile cone beam CT.