June 23, 2026

Senior Manager, User Research

Senior • On-site

180,000 - 200,004 USD/yr

Waltham, MA

Xometry is looking for a Senior Manager, User Research to lead and scale research across one or more Strategic Product and Technology Organizations (STOs). You are accountable for ensuring research drives product decisions, reduces risk, and improves delivery clarity. This role specifically owns the development of the long-term User Strategy, acting as a primary input for Product Vision and roadmapping. This is not a study management role. You are responsible for ensuring research produces a clear, actionable, and insights-driven strategy that changes product direction. You will partner closely with Product, Design, and Engineering leadership to define what we need to learn, when we need to learn it, and how it impacts decisions.

Responsibilities

  • Lead and develop a team of senior researchers
  • Set clear expectations for insight quality, speed, and impact
  • Hold researchers accountable for outcomes, not just studies
  • Provide direct feedback and address performance issues quickly
  • Ensure research outputs directly influence product decisions and roadmaps
  • Drive clarity in problem definition before design and development begin
  • Reduce ambiguity and rework through early insight generation and team consumption
  • Track and improve insight impact (what changed because of research)
  • Ensure strategic research orchestration across your team, aligning timing and quality to critical product milestones
  • Ensure research is conducted at the right time in the product lifecycle
  • Balance depth and speed based on business needs
  • Eliminate redundant or low-impact research work
  • Drive adoption of tools and workflows that increase research speed and scale
  • Ensure outputs are structured, clear, and usable across teams
  • Leverage AI to accelerate synthesis, analysis, and insight generation
  • Shift the team from reporting findings to delivering actionable recommendations
  • Partner with Product and Design to define key questions and hypotheses
  • Ensure research is shaping direction, not validating late-stage work
  • Drive alignment on what decisions need to be informed by research
  • Act as an escalation point for unclear or misaligned problem framing
  • Define and enforce standards for research rigor and clarity
  • Ensure insights are clearly documented, accessible, and reusable
  • Maintain a high bar for connecting insights to product and business outcomes
  • Raise the overall effectiveness of research across the organization

Qualifications

  • 10+ years of experience in user research, including 2+ years managing researchers
  • Proven track record of driving product decisions through research
  • Experience working closely with Product, Design, and Engineering teams
  • Exceptional ability to translate research insights into clear, measurable product and business imperatives
  • Experience operating in fast-paced, product-driven environments
  • Excellent communication and storytelling skills
  • Proven ability to influence cross-functional decisions
  • Proven examples where research changed product direction or priorities
  • Experience in defining what needs to be learned before design or development
  • Demonstrated use of AI to accelerate synthesis, analysis, or insight generation

The estimated base salary range for new hires into this role is $180,000-$200,000.00 annually + bonus depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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North Bethesda, MD

54,000 - 69,996 USD/yr

🏢 Summary: Account Executive II role focused on converting inbound leads, managing existing customer accounts, and driving sales growth in the manufacturing marketplace. The position involves full-cycle sales, customer relationship management, technical solution guidance, and collaboration with sales engineering teams. Offers competitive salary, commission, benefits, and a hybrid onsite work arrangement. 🗂️ Requirements: 3+ years of quota-carrying full-cycle sales experience, Experience in high-volume inbound sales, Proficiency with Google Suite, Proficiency with Microsoft Office, Experience with Zoom, Experience with WebEx, Experience with GoToMeeting, CRM experience with Salesforce or similar systems, Strong negotiation skills, Ability to work in a fast-paced high-growth environment, Bachelor's degree in Business, Marketing, Communications, or related field, Ability to work onsite 3 days a week 📃 Skills: Salesforce, GoogleSuite, MicrosoftOffice, Zoom, WebEx, GoToMeeting, CRM, Sales, Negotiation 🏢 Description: Xometry powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. As an Account Executive II, you will be responsible for managing and converting inbound leads into loyal customers as well as managing an existing book of business. You will serve as a key point of contact for customers guiding them through the sales process and ensuring a seamless experience from initial contact to deal closure. This is an exciting opportunity for a driven individual with a passion for sales and a desire to grow within a dynamic organization. How You'll Contribute: - Building relationships, projecting company values of trust, service, and honesty, identifying strategic long-term clients, and ultimately securing substantial and repeatable orders - Develop business with existing and new inbound customers - Create and actively manage plans to reach specific sales objectives, profitable growth, and market share/image improvement - Assist customers in selecting the best rapid manufacturing technology for their development projects - Be the contact person for all new projects related to prototyping and low volume production - Provide guidance to our sales engineering team to develop quotes based on specific customer needs - Ensure new customer requirements are collected and made available for internal departments to initiate project management - Deliver technical presentations at customer seminars and industry events - Collect and report industry trends, competitor information, customer events What You'll Bring: - At least 3+ years of sales experience in a quota carrying full cycle sales role - Experience in a high volume inbound sales role - Proficiency in programs such Google Suite, Microsoft Office Suite, Zoom/WebEx/GoToMeeting - CRM experience with Salesforce or similar systems required - Strong negotiation skills and results driven - High energy with positive attitude to comfortably engage with and sell to customers - Ability to work well in a fast-paced high growth environment - Bachelor's degree in Business, Marketing, Communications, or a related field required - Ability to work onsite 3 days a week Benefits: - Base salary range of $54,000-$70,000 annually plus commission - 401(k) match - Medical, dental and vision insurance - Life and disability insurance - Generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave - EAP and wellbeing resources Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Technology

Xometry

Senior Account Executive, Federal Accounts

Senior

On-site

Philadelphia, PA

🏢 Summary: Senior Account Executive role focused on driving revenue growth within federal and defense accounts by selling technical manufacturing products and services. The position involves managing complex government procurement processes, building relationships with engineering and procurement stakeholders, and developing new business opportunities in the manufacturing sector. Candidates should have strong federal acquisition experience, sales expertise, and proficiency with CRM and presentation tools. 🗂️ Requirements: 7+ years of federal acquisition experience, 2+ years of quota-carrying sales experience, 2+ years selling technical products or services in manufacturing, Knowledge of government contracting and procurement processes, Understanding of FAR and DFARS regulations, Bachelor's degree in Business, Engineering, or related field, Ability to travel 30-50%, CRM experience with Salesforce or similar systems, Proficiency with Google Suite, Microsoft Office Suite, Zoom, WebEx, or GoToMeeting, Strong negotiation and presentation skills 📃 Skills: Salesforce, FAR, DFARS, CRM, Google, Microsoft, Zoom, WebEx, GoToMeeting, Sales, Procurement, Manufacturing, Engineering 🏢 Description: Xometry powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. The Senior Account Executive will be responsible for prospecting, qualifying and generating new business for existing federal and defense customers. This will include developing an understanding of their need for prototype parts through to sustainment needs. You will demonstrate a higher understanding of our value proposition and grow the B2G segment of our business. This role is ideal for candidates who are achievement-oriented and will think outside-the-box to exceed annual sales goals through strong collaboration with partners and internal stakeholders. The ideal candidate is success-driven, is capable of multi-tasking, can lead a cross-functional team, and enjoys a dynamic and evolving environment. In this role, you will be an integral part of the Xometry sales team, spending your days in constant communication with teammates, internal stakeholders, and customers, all while developing or strengthening a deep understanding of the 50 billion dollar addressable market within the U.S. for custom manufacturing. How You'll Contribute: - Sales of technical products and services to defense and federal customers - Strategic revenue growth of federal customers - Initiating and building relationships with engineering staff, program management, procurement and executive management - Setting up sales calls for company executives and engineers with prospective clients and qualify potential leads - Possess an understanding of the complex federal procurement and contracting processes, including the Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS) - Work with technical staff and other internal colleagues to meet customer needs - Ensure that data is accurately entered and managed within the company's CRM or other sales management system - Ensure all team members represent the company in the best light - Ability to propose winning solutions and negotiate contract terms - Participate in ongoing training and mentoring programs - Understand the company's goal and purpose to continually enhance the company's performance - Performs all work in compliance with Xometry's quality and safety systems, policies and procedures What You'll Bring to Xometry: - 7+ years of experience in federal acquisition, either in government or in industry; Navy or Air Force experience preferred - 2+ years of sales experience in a closing and quota carrying role - 2+ years of experience selling technical products or services in the manufacturing space - Knowledge of government contracting and procurement processes - Demonstrated knowledge of manufacturing or engineering preferred - Ability to travel up to 30-50% of the time - High proficiency with in-person and virtual presentations with customers - Proficiency in programs such as Google Suite, Microsoft Office Suite, Zoom, WebEx, GoToMeeting - CRM experience with Salesforce or similar systems - Prospecting and sales planning skills - Excellent communication and presentation skills - Strong negotiation skills and results driven - Ability to work well in a fast-paced high growth environment - Bachelor's degree required in Business, Engineering, or related field or equivalent years of experience in the field The estimated base salary range for new hires into this role is $125,000-$135,000 annually plus commission depending on factors such as job-related skills, relevant experience, and location. Benefits include: - 401(k) match - Medical, dental and vision insurance - Life and disability insurance - Generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave - Employee assistance program and wellbeing resources Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.