Technical Support Engineer (k/m/d)

🏢 Summary: Shift-based Technical Support Engineer role focused on diagnosing and resolving complex production issues in a global SaaS clinical AI platform. The position acts as a bridge between customers and engineering, owning customer-impacting incidents, troubleshooting distributed systems, and coordinating incident response. Ideal for candidates experienced in SQL-driven investigations, production environments, and cross-team technical collaboration. 🗂️ Requirements: 2+ years in Technical Support, Production Support, Technical Operations, or similar customer-facing technical role, Strong troubleshooting and analytical skills in production environments, Proficiency in SQL for data investigation and root cause analysis, Ability to debug issues across distributed systems and application layers, Experience collaborating with Engineering teams on escalations and resolutions, Ability to handle production incidents, alerts, and time-sensitive customer issues, Willingness to work shift-based schedule including evenings, weekends, and holidays, Ability to conduct live troubleshooting sessions with customers 📃 Skills: SQL, SaaS, REST, APIs, Datadog, Grafana, NewRelic, Python, Bash, AWS, GCP, Azure, Salesforce, Jira, Atlassian, Monday, Slack 🏢 Description: About this role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between customers and internal engineering teams, diagnosing complex technical issues, coordinating production incident response, and ensuring the reliability of the platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This is a shift-based role supporting global customers, including Pacific Time business hours, evenings, weekends, and some holidays. Responsibilities Own Customer Impacting Issues - Serve as the primary technical owner for complex customer issues and escalations. - Investigate and resolve technical problems spanning multiple systems and services. - Provide clear, proactive communication to customers throughout the lifecycle of an issue. Coordinate Production Incident Response - Monitor and triage production alerts impacting customers or system reliability. - Coordinate incident response efforts across engineering and internal teams. - Ensure incidents are properly documented, communicated, and followed through to resolution. Troubleshoot Systems and Data - Diagnose issues using logs, system metrics, and SQL queries. - Analyze system behavior to identify root causes of production problems. - Escalate and partner with engineering teams to drive long-term fixes. Improve Reliability and Operational Excellence - Develop and maintain troubleshooting documentation, runbooks, and operational processes. - Identify recurring patterns and contribute to systemic improvements. - Help strengthen incident response and operational best practices as the organization scales. Enable the Broader Support Team - Share technical insights and best practices with colleagues. - Act as a technical resource within the Support organization. Impact You'll Have - Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues. - Serve as a bridge between customers and engineering, bringing technical insight and production context to accelerate resolutions. - Strengthen production support capabilities by improving troubleshooting processes, documentation, and incident response practices. - Help scale a modern Support organization, contributing ideas that improve detection, investigation, and resolution of issues. Requirements - Exceptional communication skills with a customer-first mindset. - Ability to conduct remote troubleshooting sessions with customers. - 2+ years of experience in Technical Support, Production Support, Technical Operations, or similar role. - Strong troubleshooting and analytical skills. - Proficiency in SQL for production data investigation and root cause analysis. - Ability to debug distributed systems and application layers. - Experience partnering with Engineering teams to drive timely resolutions. - Comfort operating in fast-paced production environments handling incidents and alerts. Nice to Have - Experience with incident response, production alerting, or on-call rotations. - Familiarity with observability, monitoring, and debugging tools. - Experience supporting SaaS or cloud-based platforms. - Working knowledge of tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack. Bonus - Experience debugging API integrations, REST endpoints, request/response payloads, and authentication mechanisms. - Experience analyzing application logs, system metrics, and traces. - Familiarity with Datadog, Grafana, or New Relic. - Basic scripting or automation skills (Python, Bash, or similar). - Exposure to cloud platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure. What We Offer - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with team needs. - 401(k) plan with company match, life insurance, and long- and short-term disability coverage. - Opportunity to directly improve medical care and patient outcomes.

🏢 Summary: Remote IT role focused on 24/7 operational support and maintenance of air-gapped GDC environments with on-call duty one week per month. The position involves monitoring, incident management, and ensuring high availability of Kubernetes-based production systems. The project requires strong experience in SRE/DevOps practices and Kubernetes administration. 🗂️ Requirements: Minimum 3 years of experience in IT (SRE, DevOps, Linux SysAdmin or Kubernetes administration), Strong knowledge of Kubernetes, Practical experience with Git and version control systems, Experience in SRE, DevOps, Linux system administration or Kubernetes environments, Availability for 24/7 on-call work (Follow the Sun model), English level B2 or higher 📃 Skills: Kubernetes, Linux, Git, SRE, DevOps, GDC, SAP, GCP 🏢 Description: Charakterystyka oferty: Miejsce pracy: 100% zdalnie Start: 1.08.2026 Projekt zakłada wsparcie 24/7 trybie on call (dyżur 1 tydzień na miesiąc) Wynagrodzenie: 120 - 150zł netto/h + VAT (bez płatnych urlopów) Proces rekrutacyjny: Krótka rozmowa telefoniczna z ITFS ➡ Rozmowa techniczna ➡Decyzja Twoje zadania: Operacyjne wsparcie i utrzymanie środowisk GDC (air-gapped environments) Monitorowanie, analiza i rozwiązywanie incydentów produkcyjnych, w tym zgłoszeń generowanych przez system Alert Sapphire Wykonywanie oraz weryfikacja procedur operacyjnych (SOP – Standard Operating Procedures) Triaging, analiza oraz koordynacja rozwiązywania problemów klientów SAP Udział w dyżurach on-call, w tym obsługa krytycznych incydentów P0/P1 (również w godzinach nocnych) Zapewnienie ciągłości działania usług w środowiskach o wysokiej dostępności Profil kandydata Min. 3 lata doświadczenia zawodowego w obszarze IT (SRE, DevOps, Linux SysAdmin lub administracja Kubernetes) Bardzo dobra znajomość środowiska Kubernetes Praktyczna znajomość Git i pracy z systemami kontroli wersji Doświadczenie w pracy w obszarach SRE / DevOps / administracji systemami Linux / Kubernetes Gotowość do pracy w modelu 24/7 w trybie „Follow the Sun” Angielski na poziomie min. B2 Mile widziane: Certyfikacja CKA (Certified Kubernetes Administrator) i/lub CKAD (Certified Kubernetes Application Developer) Znajomość Google Cloud Platform

🏢 Summary: Shift-based Technical Support Engineer role supporting a global clinical AI SaaS platform, acting as the bridge between customers and engineering to resolve complex production issues. The position focuses on diagnosing system behavior, coordinating incident response, and ensuring platform reliability through deep troubleshooting and clear customer communication. Ideal for candidates experienced in production support within fast-paced, customer-facing technical environments. 🗂️ Requirements: 2+ years in Technical Support, Production Support, Technical Operations, or similar customer-facing technical role, Strong troubleshooting and analytical skills in complex production environments, Proficiency in SQL for data investigation and root cause analysis, Ability to analyze distributed systems and application layers, Experience collaborating with Engineering teams on escalations, Ability to handle production incidents, alerts, and time-sensitive issues, Availability for shift-based work including evenings, weekends, and holidays, Ability to conduct live troubleshooting sessions with customers 📃 Skills: SQL, APIs, REST, Datadog, Grafana, NewRelic, Python, Bash, AWS, GCP, Azure, Salesforce, Jira, Atlassian, Monday, Slack 🏢 Description: About this role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between our customers and internal engineering teams diagnosing complex technical issues, coordinating production incident response, and helping ensure the reliability of our platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This role is ideal for someone who enjoys deep technical troubleshooting, working directly with production systems, and advocating for customers, while building strong expertise in a fast-paced SaaS environment. This is a shift-based role supporting global customers, which may include Pacific Time business hours, evenings, weekends, and some holidays. Quick Facts - Shift-based support role - Global customer-facing production support - Focus on incident response and system reliability Responsibilities Own Customer Impacting Issues - Serve as the primary technical owner for complex customer issues and escalations. - Investigate and resolve technical problems spanning multiple systems and services. - Provide clear, proactive communication to customers throughout the lifecycle of an issue. Coordinate Production Incident Response - Monitor and triage production alerts impacting customers or system reliability. - Coordinate incident response efforts across engineering and internal teams. - Ensure incidents are properly documented, communicated, and followed through to resolution. Troubleshoot Systems and Data - Diagnose issues using logs, system metrics, and SQL queries. - Analyze system behavior to identify root causes of production problems. - Escalate and partner with engineering teams to drive long-term fixes. Improve Reliability and Operational Excellence - Develop and maintain troubleshooting documentation, runbooks, and operational processes. - Identify recurring patterns and contribute to systemic improvements. - Help strengthen incident response and operational best practices as the organization scales. Enable the Broader Support Team - Share technical insights and best practices with colleagues. - Act as a technical resource within the Support organization. Impact You'll Have - Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues. - Serve as a critical bridge between customers and engineering, bringing technical insight and real-world production context to accelerate resolutions. - Strengthen production support capabilities by improving troubleshooting processes, documentation, and incident response practices. - Help scale a modern, high-impact Support organization, contributing ideas that improve how issues are detected, investigated, and resolved. Requirements - Exceptional communication skills with a customer-first mindset. - Ability to troubleshoot live with customers during critical situations. - 2+ years of experience in Technical Support, Production Support, Technical Operations, or similar roles. - Strong troubleshooting and analytical skills. - Proficiency in SQL for production data investigation and root cause analysis. - Ability to analyze distributed systems and application layers. - Experience collaborating with Engineering teams on escalations. - Comfort operating in fast-paced production environments handling incidents and alerts. Nice to Have - Experience with incident response, production alerting, or on-call rotations. - Familiarity with observability and monitoring tools. - Experience supporting SaaS or cloud-based platforms. - Working knowledge of Salesforce, Jira / Atlassian, Monday.com, or Slack. Bonus - Experience debugging API integrations, REST endpoints, request/response payloads, and authentication mechanisms. - Experience analyzing application logs, system metrics, and traces. - Familiarity with Datadog, Grafana, or New Relic. - Basic scripting or automation skills (Python, Bash, or similar). - Exposure to AWS, GCP, or Microsoft Azure. Benefits - Medical, dental, and vision benefits. - Stock options for full-time employees. - Flexible time off without accrual limits, coordinated with team and manager. - 401(k) plan with company match, life insurance, and long- and short-term disability coverage. - Opportunity to directly improve medical care and impact patient outcomes.

🏢 Summary: The offer is for a Senior Backend Engineer responsible for building and maintaining secure, scalable backend security solutions using Python, Node.js/TypeScript or Go in a cloud‑native GCP environment. The role focuses on designing architectures for GKE and event‑driven systems, implementing OAuth2/OpenID Connect, and optimizing PostgreSQL for high concurrency. It also involves managing service lifecycle on GCP and driving high engineering standards. 🗂️ Requirements: Proficiency in Python (Django) and/or Node.js (TypeScript/NestJS), Experience building production services in Python or Go, Hands-on experience with GCP (Cloud Run, GKE, Filestore), Experience with Infrastructure as Code using Terraform, Ability to design scalable and secure backend architectures, Knowledge of Zero Trust principles, Experience with Event-Driven Architecture using Pub/Sub, Ability to optimize PostgreSQL for high concurrency, Experience implementing OAuth2 and OpenID Connect, English level minimum B2 📃 Skills: Python, Django, Node.js, TypeScript, NestJS, Go, GCP, Cloud Run, GKE, Filestore, Terraform, Pub/Sub, PostgreSQL, OAuth2, OpenID Connect 🏢 Description: Szukamy doświadczonego Backend Engineera, który będzie rozwijać i utrzymywać backendowe rozwiązania bezpieczeństwa z wykorzystaniem Python lub Node.js/TypeScript, Go oraz technologii cloud‑native na GCP. Osoba w tej roli będzie projektować skalowalne i bezpieczne usługi, zarządzać cyklem życia serwisów na GCP, implementować przepływy OAuth2/OpenID Connect, projektować architekturę pod GKE oraz Event‑Driven (Pub/Sub), optymalizować PostgreSQL i aktywnie podnosić standardy inżynieryjne w organizacji. Wymagania (must have): Biegłość w Python (Django) i/lub Node.js (TypeScript/NestJS) oraz doświadczenie w tworzeniu usług produkcyjnych w Pythonie lub Go, Praktyczne doświadczenie z GCP , w tym Cloud Run, GKE, Filestore oraz IaC (Terraform), Umiejętność projektowania skalowalnych, bezpiecznych backendów oraz rozumienia zasad Zero Trust, Doświadczenie w pracy z Event‑Driven Architecture (Pub/Sub), Umiejętność optymalizacji PostgreSQL dla wysokiej współbieżności, Znajomość i implementacja OAuth2 / OpenID Connect , Podejście “security as a feature”, nie jako dodatek, Umiejętność prowadzenia inicjatyw technicznych i budowania społeczności inżynierskiej, Znajomość branżowych trendów i umiejętności ich wdrażania, Minimum B2 języka angielskiego, Wymagania (nice to have): Umiejętność inżynierskiego podejścia do problemów i tworzenia rozwiązań end‑to‑end, Holistyczne myślenie o wpływie pracy na produkt.

🏢 Summary: Shift-based Technical Support Engineer role focused on diagnosing and resolving complex production issues in a global SaaS clinical AI platform. The position bridges customers and engineering, leading incident response, troubleshooting distributed systems, and ensuring platform reliability. Ideal for candidates experienced in production support, SQL-based investigation, and working in fast-paced, customer-facing technical environments. 🗂️ Requirements: 2+ years in Technical Support, Production Support, Technical Operations, or similar customer-facing technical role, Strong troubleshooting and analytical skills in production environments, Proficiency in SQL for data investigation and root cause analysis, Ability to analyze system behavior across distributed systems and application layers, Experience collaborating with Engineering teams to escalate and resolve issues, Ability to handle production incidents, alerts, and time-sensitive customer-impacting issues, Availability for shift-based work including evenings, weekends, and holidays, Ability to conduct live troubleshooting sessions with customers 📃 Skills: SQL, APIs, REST, Datadog, Grafana, NewRelic, Python, Bash, AWS, GCP, Azure, Salesforce, Jira, Atlassian, Monday, Slack 🏢 Description: About this role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between our customers and internal engineering teams diagnosing complex technical issues, coordinating production incident response, and helping ensure the reliability of our platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This role is ideal for someone who enjoys deep technical troubleshooting, working directly with production systems, and advocating for customers, while building strong expertise in a fast-paced SaaS environment. This is a shift-based role supporting our global customers, which may include Pacific Time business hours, evenings, weekends, and some holidays. Responsibilities Own Customer Impacting Issues - Serve as the primary technical owner for complex customer issues and escalations. - Investigate and resolve technical problems spanning multiple systems and services. - Provide clear, proactive communication to customers throughout the lifecycle of an issue. Coordinate Production Incident Response - Monitor and triage production alerts impacting customers or system reliability. - Coordinate incident response efforts across engineering and internal teams. - Ensure incidents are properly documented, communicated, and followed through to resolution. Troubleshoot Systems and Data - Diagnose issues using logs, system metrics, and SQL queries. - Analyze system behavior to identify root causes of production problems. - Escalate and partner with engineering teams to drive long-term fixes. Improve Reliability and Operational Excellence - Develop and maintain troubleshooting documentation, runbooks, and operational processes. - Identify recurring patterns and contribute to systemic improvements. - Help strengthen incident response and operational best practices as the organization scales. Enable the Broader Support Team - Share technical insights and best practices with colleagues. - Act as a technical resource within the Support organization. Impact You'll Have - Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues. - Serve as a critical bridge between customers and engineering, bringing technical insight and real-world production context to accelerate resolutions. - Strengthen our production support capabilities by improving troubleshooting processes, documentation, and incident response practices. - Help scale a modern, high-impact Support organization, contributing ideas that improve how we detect, investigate, and resolve issues as the company grows. Requirements - Exceptional communication skills with a customer-first mindset, capable of translating complex technical issues into clear and actionable insights. - A demonstrated ability to get on a call or have a remote session with a customer during less-than-optimal times, to troubleshoot and put them at ease. - 2+ years of experience in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role. - Strong troubleshooting and analytical skills, with the ability to quickly diagnose and resolve complex technical issues. - Proficiency in SQL for data investigation, troubleshooting, and root cause analysis within production environments. - Ability to analyze system behavior, investigate anomalies, and debug issues across distributed systems and application layers. - Experience partnering closely with Engineering teams to escalate issues, provide technical context, and drive timely resolution. - Comfortable operating in fast-paced production environments, including handling incidents, alerts, and time-sensitive customer-impacting issues. Nice to Have - Experience participating in incident response, production alerting, or on-call rotations in a live production environment. - Familiarity with observability, monitoring, and debugging tools used to investigate system performance and reliability issues. - Experience supporting or operating within SaaS or cloud-based platforms. - Working knowledge of support, collaboration, and ticketing tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack. Bonus - Experience debugging API integrations, working with REST endpoints, request/response payloads, and authentication mechanisms. - Comfort analyzing application logs, system metrics, and traces to diagnose production issues. - Familiarity with modern observability and monitoring platforms such as Datadog, Grafana, or New Relic. - Basic scripting or automation skills (Python, Bash, or similar) to streamline investigations or repetitive support workflows. - Exposure to cloud infrastructure platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure. What we offer: - A range of medical, dental and vision benefits - Stock options for all full-time employees - Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met. - A 401(k) plan with company match, life insurance, plus long- and short-term disability - The opportunity to directly improve medical care and impact patient outcomes

🏢 Summary: Shift-based Technical Support Engineer role focused on diagnosing and resolving complex production issues in a SaaS clinical AI platform, acting as the bridge between customers and engineering. The position involves incident response, system troubleshooting, SQL-based investigations, and improving operational reliability for global customers. Ideal for candidates experienced in production support within fast-paced, cloud-based environments. 🗂️ Requirements: 2+ years in Technical Support, Production Support, Technical Operations, or similar customer-facing technical role, Strong troubleshooting and analytical skills in complex production environments, Proficiency in SQL for data investigation and root cause analysis, Ability to analyze distributed systems and application layers, Experience collaborating with Engineering teams on escalations and resolutions, Experience handling production incidents, alerts, and customer-impacting issues, Availability for shift-based work including evenings, weekends, and holidays 📃 Skills: SQL, SaaS, REST, API, Datadog, Grafana, NewRelic, Python, Bash, AWS, GCP, Azure, Salesforce, Jira, Atlassian, Monday.com, Slack 🏢 Description: About this role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between our customers and internal engineering teams diagnosing complex technical issues, coordinating production incident response, and helping ensure the reliability of our platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This role is ideal for someone who enjoys deep technical troubleshooting, working directly with production systems, and advocating for customers, while building strong expertise in a fast-paced SaaS environment. This is a shift-based role supporting our global customers, which may include Pacific Time business hours, evenings, weekends, and some holidays. Responsibilities Own Customer Impacting Issues Serve as the primary technical owner for complex customer issues and escalations. Investigate and resolve technical problems spanning multiple systems and services. Provide clear, proactive communication to customers throughout the lifecycle of an issue. Coordinate Production Incident Response Monitor and triage production alerts impacting customers or system reliability. Coordinate incident response efforts across engineering and internal teams. Ensure incidents are properly documented, communicated, and followed through to resolution. Troubleshoot Systems and Data Diagnose issues using logs, system metrics, and SQL queries. Analyze system behavior to identify root causes of production problems. Escalate and partner with engineering teams to drive long-term fixes. Improve Reliability and Operational Excellence Develop and maintain troubleshooting documentation, runbooks, and operational processes. Identify recurring patterns and contribute to systemic improvements. Help strengthen incident response and operational best practices as the organization scales. Enable the Broader Support Team Share technical insights and best practices with colleagues. Act as a technical resource within the Support organization. Impact You'll Have Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues. Serve as a critical bridge between customers and engineering, bringing technical insight and real-world production context to accelerate resolutions. Strengthen our production support capabilities by improving troubleshooting processes, documentation, and incident response practices. Help scale a modern, high-impact Support organization, contributing ideas that improve how we detect, investigate, and resolve issues as the company grows. Requirements Exceptional communication skills with a customer-first mindset, capable of translating complex technical issues into clear and actionable insights. A demonstrated ability to get on a call or have a remote session with a customer during less-than-optimal times, to troubleshoot and put them at ease. 2+ years of experience in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role. Strong troubleshooting and analytical skills, with the ability to quickly diagnose and resolve complex technical issues. Proficiency in SQL for data investigation, troubleshooting, and root cause analysis within production environments. Ability to analyze system behavior, investigate anomalies, and debug issues across distributed systems and application layers. Experience partnering closely with Engineering teams to escalate issues, provide technical context, and drive timely resolution. Comfortable operating in fast-paced production environments, including handling incidents, alerts, and time-sensitive customer-impacting issues. Nice to Have Experience participating in incident response, production alerting, or on-call rotations in a live production environment. Familiarity with observability, monitoring, and debugging tools used to investigate system performance and reliability issues. Experience supporting or operating within SaaS or cloud-based platforms. Working knowledge of support, collaboration, and ticketing tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack. Bonus Experience debugging API integrations, working with REST endpoints, request/response payloads, and authentication mechanisms. Comfort analyzing application logs, system metrics, and traces to diagnose production issues. Familiarity with modern observability and monitoring platforms such as Datadog, Grafana, or New Relic. Basic scripting or automation skills (Python, Bash, or similar) to streamline investigations or repetitive support workflows. Exposure to cloud infrastructure platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure. What we offer: A range of medical, dental and vision benefits Stock options for all full-time employees Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met. A 401(k) plan with company match, life insurance, plus long- and short-term disability The opportunity to directly improve medical care and impact patient outcomes Aidoc is deeply committed to creating an inclusive workplace, and to the principle of equal opportunity for all individuals. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.

🏢 Summary: Back-End Engineer role focused on building and maintaining cloud-native compliance and monitoring systems for financial environments. The position involves developing scalable, distributed backend services in C#/.NET Core running on AWS and Kubernetes. You will contribute to a modern, evolving tech stack with strong emphasis on solid backend engineering fundamentals. 🗂️ Requirements: Strong experience with C# and .NET Core, Hands-on experience with AWS, Hands-on experience with Kubernetes, Understanding of distributed systems, Experience building backend services, Experience with cloud-native architectures 📃 Skills: C#, .NET, AWS, Kubernetes, Lambda, S3, Kafka, Redis, Airflow, gRPC, Snowflake, SQLServer, OpenTelemetry 🏢 Description: Back-End Engineer (.NET | AWS | Kubernetes) We’re looking for a Back-End Engineer (regular or senior level) to join a team building cloud-native compliance/monitoring systems used in financial environments. You’ll work on backend services in C#/.NET Core , contributing to scalable, distributed platforms running on AWS and Kubernetes . The tech stack is modern and evolving — the more exposure to new technologies, the better, though solid backend fundamentals matter most. We’re looking for: Strong backend experience with C#/.NET Hands-on AWS and Kubernetes (preferred) Understanding of distributed systems Experience with compliance or monitoring systems is a big plus Openness to working with modern, cloud-native technologies Tech environment includes: .NET Core / C#, AWS (Lambda, S3), Kubernetes, Kafka, Redis, Airflow, gRPC, Snowflake, SQL Server, OpenTelemetry. Why join: Work on mission-critical systems supporting compliance and market integrity High engineering standards, ownership, and stability Flexible, pragmatic technical leadership

🏢 Summary: Hybrid B2B role for an Application Support Engineer focused on production support, DevOps practices, and CI/CD pipeline management in complex environments. The position involves leading incident resolution, optimizing service performance, managing containerized deployments, and driving automation and Infrastructure as Code initiatives. The role also supports AI/ML workloads and continuous improvement of operational processes. 🗂️ Requirements: Experience with Docker containerization, Experience with Kubernetes orchestration, Proficiency with CI/CD tools (Jenkins, Maven), Advanced troubleshooting using Splunk, Experience with relational databases (Oracle, DB2), Strong knowledge of DevOps practices, Experience managing production and pre-production environments, Ability to lead RCA and incident management processes 📃 Skills: Docker, Kubernetes, Jenkins, Maven, Splunk, Oracle, DB2, DevOps, CI/CD, RCA, IaC 🏢 Description: B2B contract rate 130 pln/h + VAT work mode: hybrid, Gdańsk We are seeking an experienced Application Support Engineer to join the team. The ideal candidate will have a deep understanding of DevOps practices, innovative solutions, and the ability to manage complex environments effectively. Main Responsibilities Lead RCA processes and implement preventive measures for incident & problem management. Monitor, analyze, and optimize service performance and stability in production support. Build, maintain, and enhance deployment pipelines for multiple APIs in CI/CD management. Maintain Pre-Production and Production environments through effective environment management. Collaborate closely with Platform Operations teams and the delivery factory to foster cross-team collaboration. Create comprehensive runbooks and knowledge bases for operational procedures. Evaluate and implement new DevOps tools, practices, and AI-powered solutions to drive innovation leadership. Implement Infrastructure as Code practices and drive automation for self-healing infrastructure solutions. Support AI/ML workload deployments and operations. Lead the adoption of emerging technologies and best practices. Key Requirements Experience with Docker containerization and Kubernetes orchestration. Proficient in CI/CD tools such as Jenkins and Maven. Advanced troubleshooting skills using tools like Splunk. Proficient in relational databases, specifically Oracle and DB2. Nice to Have Experience with Infrastructure as Code using Ansible. Basic knowledge of Spring, Hibernate, XML, JSON, and Kafka. Experience with modern observability tools such as Prometheus, Grafana, and ELK stack. Experience in AI/ML operations (MLOps) and AI agent deployments. Knowledge of AI model serving platforms and ML workload containerization. Strong understanding of AI agent orchestration and workflow automation. Ability to evaluate and integrate new DevOps tools and practices. Software development knowledge in Java/J2EE. Experience with cloud platforms (AWS, Azure, or GCP). Familiarity with IBM Datastage.

🏢 Summary: Shift-based Technical Support Engineer role focused on diagnosing complex production issues, coordinating incident response, and ensuring platform reliability for global SaaS customers. The position bridges customers and engineering teams, leveraging SQL and system analysis to resolve technical problems and improve operational processes. Ideal for candidates experienced in production support and distributed systems troubleshooting. 🗂️ Requirements: 2+ years in Technical Support, Production Support, Technical Operations or similar customer-facing technical role, Strong troubleshooting and analytical skills in production environments, Proficiency in SQL for data investigation and root cause analysis, Ability to analyze and debug distributed systems and application layers, Experience collaborating with Engineering teams to escalate and resolve issues, Ability to handle production incidents, alerts, and time-sensitive customer issues, Availability for shift-based work including evenings, weekends, and holidays 📃 Skills: SQL, REST, APIs, Python, Bash, AWS, GCP, Azure, Datadog, Grafana, NewRelic, Salesforce, Jira, Atlassian, Monday.com, Slack 🏢 Description: About this role We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a critical bridge between our customers and internal engineering teams diagnosing complex technical issues, coordinating production incident response, and helping ensure the reliability of our platform for customers around the world. You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This role is ideal for someone who enjoys deep technical troubleshooting, working directly with production systems, and advocating for customers, while building strong expertise in a fast-paced SaaS environment. This is a shift-based role supporting our global customers, which may include Pacific Time business hours, evenings, weekends, and some holidays. Responsibilities Own Customer Impacting Issues - Serve as the primary technical owner for complex customer issues and escalations. - Investigate and resolve technical problems spanning multiple systems and services. - Provide clear, proactive communication to customers throughout the lifecycle of an issue. Coordinate Production Incident Response - Monitor and triage production alerts impacting customers or system reliability. - Coordinate incident response efforts across engineering and internal teams. - Ensure incidents are properly documented, communicated, and followed through to resolution. Troubleshoot Systems and Data - Diagnose issues using logs, system metrics, and SQL queries. - Analyze system behavior to identify root causes of production problems. - Escalate and partner with engineering teams to drive long-term fixes. Improve Reliability and Operational Excellence - Develop and maintain troubleshooting documentation, runbooks, and operational processes. - Identify recurring patterns and contribute to systemic improvements. - Help strengthen incident response and operational best practices as the organization scales. Enable the Broader Support Team - Share technical insights and best practices with colleagues. - Act as a technical resource within the Support organization. Impact You'll Have - Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues. - Serve as a critical bridge between customers and engineering, bringing technical insight and real-world production context to accelerate resolutions. - Strengthen our production support capabilities by improving troubleshooting processes, documentation, and incident response practices. - Help scale a modern, high-impact Support organization, contributing ideas that improve how we detect, investigate, and resolve issues as the company grows. Requirements - Exceptional communication skills with a customer-first mindset. - Ability to troubleshoot with customers via calls or remote sessions during critical situations. - 2+ years of experience in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role. - Strong troubleshooting and analytical skills. - Proficiency in SQL for data investigation, troubleshooting, and root cause analysis within production environments. - Ability to analyze system behavior and debug issues across distributed systems and application layers. - Experience partnering closely with Engineering teams to escalate issues and drive timely resolution. - Comfortable operating in fast-paced production environments, including handling incidents and alerts. Nice to Have - Experience participating in incident response, production alerting, or on-call rotations. - Familiarity with observability, monitoring, and debugging tools. - Experience supporting or operating within SaaS or cloud-based platforms. - Working knowledge of support, collaboration, and ticketing tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack. Bonus - Experience debugging API integrations, working with REST endpoints, request/response payloads, and authentication mechanisms. - Comfort analyzing application logs, system metrics, and traces. - Familiarity with observability and monitoring platforms such as Datadog, Grafana, or New Relic. - Basic scripting or automation skills (Python, Bash, or similar). - Exposure to cloud infrastructure platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure. What we offer: - A range of medical, dental and vision benefits - Stock options for all full-time employees - Flexible time off without vacation accrual limits, coordinated with your manager and team. - A 401(k) plan with company match, life insurance, plus long- and short-term disability - The opportunity to directly improve medical care and impact patient outcomes Aidoc is deeply committed to creating an inclusive workplace and equal opportunity for all individuals.

🏢 Summary: The offer is for an experienced DevOps Engineer responsible for maintaining and developing Kubernetes-based container environments and supporting business applications in production. The role focuses on ensuring infrastructure stability, automation of CI/CD processes, and resolving system incidents. It includes optimization, hardening, and continuous improvement of container platforms. 🗂️ Requirements: Several years of experience as DevOps Engineer, Practical knowledge of Kubernetes and container environments, Experience with CI/CD tools, Ability to diagnose and resolve production issues, Strong knowledge of Linux and/or Windows Server 📃 Skills: Kubernetes, Docker, GitLab, CI/CD, Linux, Windows, MS SQL, Grafana, Zabbix 🏢 Description: DevOps Engineer (Kubernetes) Poszukujemy doświadczonego DevOps Engineera, który będzie odpowiedzialny za utrzymanie oraz rozwój nowoczesnych środowisk kontenerowych i wsparcie aplikacji biznesowych. Zakres obowiązków: Utrzymanie i rozwój środowisk opartych o Kubernetes Zapewnienie ciągłości działania oraz optymalizacja infrastruktury Aktualizacje, hardening oraz rozwiązywanie problemów w środowiskach kontenerowych Wsparcie aplikacji działających w środowiskach produkcyjnych Automatyzacja procesów wdrożeniowych (CI/CD) Analiza i rozwiązywanie incydentów oraz problemów systemowych Współpraca z zespołami technicznymi oraz zewnętrznymi dostawcami Tworzenie i utrzymywanie dokumentacji technicznej Wymagania: Kilkuletnie doświadczenie na stanowisku DevOps Engineer Praktyczna znajomość Kubernetes oraz środowisk kontenerowych Doświadczenie w pracy z narzędziami CI/CD Umiejętność diagnozowania i rozwiązywania problemów w środowiskach produkcyjnych Dobra znajomość systemów Linux oraz/lub Windows Server Samodzielność i dobra organizacja pracy Technologie: Kubernetes, GitLab lub inne narzędzia CI/CD Systemy baz danych (np. MS SQL) Linux / Windows Server Narzędzia monitoringu (np. Grafana, Zabbix lub podobne)