June 9, 2026
Senior Project Manager (Customer Success; 100% remote)
Senior • Remote
20,000 - 20,500 PLN/mo
Warsaw, Poland
Senior Project Manager (Customer Success; 100% remote)
💰Salary: 20,000 -20,500 PLN per month
💻 100% Remote
🕦 Full-time
☑️ B2B Contract
We are seeking a skilled and motivated Senior Project Manager to join a global technology organization delivering AI-powered solutions for large-scale FMCG and retail enterprises, responsible for leading complex enterprise engagements and ensuring successful onboarding, delivery, adoption, and measurable business outcomes in close collaboration with Product, Sales, Support, and Engineering teams across European and international markets.
Requirements
Minimum 5 years of experience in Customer Success, managing European enterprise customers
Proven track record of driving customer retention, renewals, and account growth
Strong analytical skills with advanced Excel proficiency; SQL knowledge is a plus
Exceptional communication and stakeholder management skills, including experience working with executive-level stakeholders
Ability to translate data and insights into clear, actionable recommendations
Strategic mindset with the flexibility to operate in fast-changing customer environments
Demonstrated experience mentoring team members and scaling customer success processes
Nice to Have
MBA or equivalent postgraduate qualification
Experience in startup or scale-up environments
Prior experience with Big 4 firms (strongly preferred)
Experience working with SaaS, enterprise platforms, or compliance-driven products in Europe
Main Responsibilities
Lead end-to-end onboarding and implementation for European enterprise customers, ensuring a structured handover from Sales and successful project initiation
Define and manage project objectives, success metrics, scope, and timelines aligned with European business and regulatory requirements
Act as the primary point of contact for customers, owning stakeholder communication and engagement throughout the delivery lifecycle
Build and maintain strong relationships with senior customer stakeholders, including C-level executives, operations, and IT leaders
Drive product adoption through coordinated enablement, training, and knowledge transfer activities
Monitor customer health, usage, and delivery milestones to identify risks, adoption gaps, and dependencies at an early stage
Proactively identify compliance, operational, or delivery gaps and execute mitigation plans in collaboration with global product and support teams
Manage escalations and critical issues across time zones, ensuring timely resolution and clear communication
Ensure value realization by delivering outcomes aligned with agreed success criteria and business objectives
Support renewals and expansion initiatives by providing delivery insights, readiness assessments, and customer context
Capture structured customer feedback and collaborate with product teams to influence continuous improvement and roadmap priorities
Work closely with cross-functional teams, including product, engineering, support, and operations based in India, to ensure aligned and effective execution
Ensure customer expectations remain consistently aligned with internal delivery capabilities and commitments
Get to know DevsData:
We are a technology consulting company and a recruitment agency, delivering software solutions to clients from Europe and the US. We work 100% remotely, in an international team, including people from Asia, London, or San Francisco. We employ people with experience in international corporations as well as students of the best technical and business universities. Find out more: https://devsdata.com/
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Warsaw, Poland
150 - 170 PLN/hr
🏢 Summary: Senior Software Developer role focused on designing and building advanced configuration solutions for the manufacturing industry, including AI-powered product discovery and conversational features. The position involves full lifecycle development of scalable enterprise software products with strong emphasis on quality, testing, and performance. This is a long-term B2B contract with remote work and occasional on-site visits. 🗂️ Requirements: Master’s degree in Computer Science, Software Engineering or similar, 8+ years of software engineering experience, Strong expertise in C#, Strong expertise in .NET, Experience with React, Experience with JavaScript, Experience building scalable backend systems, Experience with performance optimization or large data sets, Strong focus on code quality, testing, and reliability, Ability to work independently and take full ownership 📃 Skills: C#, .NET, React, JavaScript, Azure, SAP, AI, ERP, CPQ 🏢 Description: Client : Danish configuration solutions for the manufacturing industry Contract : B2B Work model: Remote with occasional trips to the client's premises Contract Length : 3-year contract with possibility of extensions Start: mid August/September Workload : full-time Remuneration: 150-170 PLN/h net + VAT Summary: The Senior Software Developer role in the team is crucial for designing and developing sophisticated configuration solutions aimed at enhancing customer value through innovative software features. Main Responsibilities: Be part of designing, implementing and maintaining our standard products Understand how products are used and applied to create value for customers Development of new customer features Design and implement unit test and integration test of own code modules Design and implement AI-powered product discovery and conversational solutions leveraging agentic AI technology Participate in the development and maintenance of the teams’ continuous integration Code reviews and retrospective learning processes Maintenance, troubleshooting, and continuous improvement of existing software Participate in the creation and evolution of development processes and coding standards Key Requirements: A Master’s degree in Computer Science, Software Engineering or similar. 8+ years of software engineering experience Strong expertise in C# and .NET Experience with front-end development for enterprise software (React and JavaScript). Experience with performance optimization or large data sets Solid experience building scalable backend systems Strong focus on code quality, testing, and reliability Ability to drive work independently and take full ownership Nice to Have: Experience with Azure or other cloud platforms. Experience on SAP integration projects. Background in enterprise software (ERP, CPQ, or similar domains). Experience integrating agentic AI into enterprise software solutions.