CISCO LAN/WiFi & Infoblox Senior Expert

🏢 Summary: Senior-level role responsible for designing, deploying, and supporting Palo Alto Networks firewall solutions across a global enterprise infrastructure. The position acts as the subject matter expert, ensuring high availability, security compliance, and advanced troubleshooting of complex firewall environments. 🗂️ Requirements: Bachelor's degree in IT, Cybersecurity, Network Engineering or related field, 8+ years of experience in network security, Extensive hands-on experience with Palo Alto firewalls, Deep knowledge of PAN-OS and Panorama, Strong expertise in security policies, VPNs and threat prevention, Strong understanding of networking protocols and concepts, Ability to design and integrate enterprise firewall solutions 📃 Skills: PaloAlto, PANOS, Panorama, Firewalls, VPN, TCPIP, BGP, OSPF, NAT, VLAN, PCNSE, Networking 🏢 Description: Summary: The Palo Alto Expert is responsible for the design, deployment, configuration, and ongoing support of Palo Alto Networks firewall solutions across Syensqo's global infrastructure. This role ensures robust network security, high availability, and compliance with internal and external requirements, acting as the subject matter expert (SME) for Palo Alto firewall technologies. Responsibilities: Lead the architecture, deployment, and configuration of Palo Alto firewalls (physical and virtual) in enterprise environments. Develop and maintain technical documentation, including network diagrams, implementation guides, and standard operating procedures. Integrate firewall solutions with existing network and security infrastructure, ensuring alignment with business and security objectives. Provide advanced technical support for Palo Alto firewall environments, including incident response, root cause analysis, and performance optimization. Serve as the escalation point for complex firewall-related issues. Monitor firewall health, performance, and security, proactively addressing potential risks and outages. Stay current with Palo Alto Networks product updates, threat intelligence, and industry best practices. Recommend and implement enhancements to improve network security, reliability, and operational efficiency. Conduct knowledge transfer and training sessions for IT staff and end-users support group. Ensure firewall deployments comply with Syensqo's security policies and relevant regulatory requirements. Support audits, risk assessments, and documentation reviews as needed. Must Haves: Bachelor's degree in Information Technology, Cybersecurity, Network Engineering, or related field (or equivalent experience). 8+ years of experience in network security, with significant hands-on experience in Palo Alto firewall solutions. Deep expertise in Palo Alto Networks firewalls (PAN-OS), Panorama management, security policies, VPNs, and threat prevention features. Strong understanding of networking protocols (TCP/IP, BGP, OSPF, NAT, VLANs, VPNs). Relevant certifications (e.g., Palo Alto Networks Certified Network Security Engineer - PCNSE) are highly desirable. Nice to Haves: Experience with cloud security and integration (AWS, Azure, Google Cloud) is a plus. Excellent analytical, troubleshooting, and communication skills. Ability to work independently and collaboratively in a global team environment. Other Details: Location: Global team environment. Team Structure: Part of a larger IT organization focusing on network security. Reason (Must Have): Bachelor's degree: Necessary to ensure foundational knowledge in IT and networking, essential for design and implementation responsibilities. 8+ years of experience: Critical for understanding complex network security issues and for providing advanced support. Deep expertise in Palo Alto Networks: Ensures the ability to effectively troubleshoot and optimize firewalls as part of the support role. Strong understanding of networking protocols: Important for integrating firewalls with existing networking infrastructure. Reason (Nice to Have): Cloud security experience: Enhances the ability to secure integrations in cloud environments, aligning with modern business needs. Excellent analytical skills: Supports effective troubleshooting and decision-making in a dynamic environment. Ability to work collaboratively: Fosters better teamwork and knowledge sharing within a global team. Trust Score: High. Evidence: Detailed responsibilities and specific technology requirements provided, facilitating precise candidate searches. Sourcing Guidance: The job description provides good technical clarity for sourcing. Consider these potential recommendations to enhance the search: Recommendation: Search for candidates with cloud security experience alongside Palo Alto firewall expertise. Rationale: This combination is increasingly relevant as businesses migrate to the cloud, and candidates with both skills can address a broader range of security challenges. Recommendation: Look for candidates who have experience in environments using a blend of traditional and cloud-based security tools. Rationale: Such candidates will likely have a more holistic understanding of security strategies in diverse environments. Recommendation: Evaluate candidates with experience in regulatory compliance related to network security. Rationale: This will ensure the candidate can navigate not only technical aspects but also compliance requirements effectively.

🏢 Summary: Senior-level DNS Engineering and Build SME role focused on leading design, deployment, and support of enterprise DDI infrastructure, ensuring high availability and quality standards. The position involves resolving complex incidents, driving root cause analysis, automating processes, and collaborating with network and security teams. The role requires strong expertise in DNS, DHCP, and IP address management within large-scale environments. 🗂️ Requirements: 5-8 years of experience managing or configuring enterprise networks or DDI solutions, Strong knowledge of DNS, DHCP and IP address management protocols, Experience with DDI tools such as TCPWave, Bluecat or Infoblox, Experience designing and deploying network infrastructure, Ability to perform root cause analysis and resolve complex incidents, Experience reviewing technical requirements and defining hardware specifications, Bachelor’s degree or equivalent experience 📃 Skills: DNS, DHCP, DDI, IPAM, TCPWave, Bluecat, Infoblox, Networking, Infrastructure, RCA, Automation 🏢 Description: Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The DNS Engineering and Build SME is a senior level position responsible for leading a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework. Responsibilities: Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore DDI services Drive Root Cause Analysis (RCA) post restoration of service Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary for DDI environment Collaborate with network architects, network security and network operations teams to implement best practices for DDI services. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 5-8 years of experience in managing/configuring of Enterprise networks or DDI solutions Knowledge of DNS, DHCP and IP address Management protocols Experience with DDI tools (TCPWave, Bluecat or Infoblox) would be advantageous Ability to work with virtual and in-person teams, and work under pressure or to a deadline Ability to operate with a limited level of direct supervision. Experience in a Financial Services or large complex and/or global environment preferred Effective written and verbal communication skills Effective analytic/diagnostic skills Education: Bachelor’s degree/University degree or equivalent experience Master’s degree preferred We offer: By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as: Private Medical Care Program Life Insurance Program Pension Plan contribution (PPE Program) Employee Assistance Program Paid Parental Leave Program (maternity and paternity leave) Sport Card Holidays Allowance Sport and team recreation activities Special offers and discounts for employees Access to an array of learning and development resources A discretional annual performance related bonus A chance to make a difference with various affinity networks and charity initiatives Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

🏢 Summary: The offer is for a Network Engineer responsible for designing, maintaining, and securing LAN, WAN, and VPN infrastructures across on-premise and cloud environments. The role focuses on high availability, network security, traffic analysis, and troubleshooting complex L2/L3 issues. The position involves participation in infrastructure projects, architecture reviews, and incident response for critical systems. 🗂️ Requirements: Minimum 3 years of experience in network administration and design, Strong knowledge of LAN, WAN, VPN, routing, VLAN, QoS, Hands-on experience with enterprise network devices, Knowledge of network security practices (segmentation, ACL, firewall, IPS/IDS), Ability to analyze network traffic and troubleshoot complex issues, Experience in infrastructure and cross-functional projects, Ability to work during incidents and under time pressure, Good technical English 📃 Skills: LAN, WAN, VPN, Routing, VLAN, QoS, ACL, Firewall, IPS, IDS, Switching, LoadBalancing, NetworkMonitoring 🏢 Description: Tasks Design and maintain LAN, WAN, and VPN topologies across on-premise and cloud environments. Configure and administer routers, switches, firewalls, and load balancers. Ensure high availability and redundancy of network infrastructure for critical systems. Diagnose L2/L3 issues, analyze traffic, and optimize routing, VLAN, QoS, and segmentation. Implement network security controls including ACLs, firewall policies, IPS/IDS, and trust zone isolation. Collaborate with IT and security teams on migrations, new deployments, and architecture changes. Participate in delivery projects as a network expert, including capacity estimation and architecture reviews. Configure network monitoring tools, analyze logs and packets, and restore connectivity during incidents. Requirements At least 3 years of experience in network administration and design. Strong knowledge of LAN/WAN/VPN, routing, VLAN, and QoS concepts. Hands-on experience with enterprise-grade network devices. Knowledge of network security practices (segmentation, ACL, firewall, IPS/IDS). Ability to analyze traffic and troubleshoot complex performance issues. Experience working cross-functionally on infrastructure projects. Ability to operate effectively during incidents and under time pressure. Good technical English. Nice to Have Network or security certifications (e.g., CCNA/CCNP, Fortinet, Palo Alto). Experience with hybrid infrastructure and multi-site connectivity. Familiarity with network monitoring and observability tooling. Experience in mission-critical environments. We Offer Work on high-availability infrastructure and critical network security. Real influence on networking standards and system communication architecture. Growth opportunities in Network and Security specialization. Stable employment in a modern company with a well-established market position. An attractive salary and benefits package (including private medical care and a sports card).

🏢 Summary: The role involves leading the design, deployment, and support of Cisco SD-WAN Catalyst solutions to ensure secure and high-performance global network connectivity. The expert will act as a senior escalation point, integrating SD-WAN with existing infrastructure and cloud environments while maintaining compliance and performance standards. This position requires deep technical expertise in Cisco SD-WAN and advanced network engineering experience. 🗂️ Requirements: Bachelor’s degree in Computer Science, Information Technology or related field, 8+ years of experience in network engineering, Minimum 2 years of hands-on experience with Cisco SD-WAN solutions, Expertise in Cisco SD-WAN Catalyst components (vManage, vSmart, vBond, edge devices), Strong knowledge of TCP/IP, BGP, OSPF, MPLS, VPNs, QoS, Experience in architecture, deployment and configuration of SD-WAN solutions, Ability to provide advanced troubleshooting and incident response support 📃 Skills: Cisco, SD-WAN, Catalyst, vManage, vSmart, vBond, TCP/IP, BGP, OSPF, MPLS, VPN, QoS, Azure, AWS, GoogleCloud 🏢 Description: Join Emagine – Cisco SD-WAN Catalyst Build & Support Senior Expert Location: Pune, India Work Mode: Hybrid Joining: Immediate Joiners Preferred Summary The Cisco SD-WAN Catalyst Build and Support Senior Expert is tasked with designing, deploying, and managing Cisco SD-WAN Catalyst solutions across our global network, ensuring secure and high-performance connectivity for critical applications. Main Responsibilities Lead the architecture, deployment, and configuration of Cisco SD-WAN Catalyst solutions. Develop and maintain technical documentation: solution designs, implementation plans, and standard operating procedures. Integrate SD-WAN solutions with existing network infrastructure and cloud environments. Collaborate with security, application, and infrastructure teams for seamless integration. Provide advanced technical support for incident response, root cause analysis, and performance optimization. Serve as the escalation point for complex SD-WAN-related issues. Monitor network health, performance, and security, proactively addressing risks. Stay updated with Cisco SD-WAN product trends and best practices. Recommend enhancements to improve network security, reliability, and efficiency. Conduct training sessions for IT Level 2 staff and end-users support group. Ensure SD-WAN deployments comply with security policies and related regulations. Participate in audits, risk assessments, and documentation reviews as needed. Key Requirements Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 8+ years in network engineering, with at least 2 years focused on Cisco SD-WAN solutions. Expertise in Cisco SD-WAN Catalyst, including vManage, vSmart, vBond, and edge devices. Understanding of networking protocols: TCP/IP, BGP, OSPF, MPLS, VPNs, QoS. Nice to Have Experience with cloud networking (Azure, AWS, Google Cloud). Relevant certifications (e.g., Cisco CCNP Enterprise, Cisco SD-WAN Specialist). Excellent analytical and troubleshooting skills. Ability to work independently and collaboratively in a global team. Other Details This position operates in a global team environment while adhering to security and regulatory requirements.

🏢 Summary: The Level 2 Network Support Engineer is responsible for maintaining the stability, performance, and availability of a global enterprise network infrastructure. The role focuses on monitoring, troubleshooting, and resolving network incidents across LAN, Wi-Fi, Firewall, SD-WAN, WAN, and Zscaler environments. It involves operational support in a Follow-the-Sun model and escalation of complex issues to higher support levels. 🗂️ Requirements: Experience in Network Operations or Network Support, Experience with enterprise-scale network infrastructures, Strong knowledge of LAN and Switching, Strong knowledge of Enterprise Wi-Fi, Experience with Firewall technologies, Experience with Zscaler (ZIA, ZPA), Understanding of ITIL processes, Ability to perform network diagnostics and troubleshooting 📃 Skills: LAN, WAN, Wi-Fi, Switching, Firewall, PaloAlto, Zscaler, ZIA, ZPA, SD-WAN, ITIL, Networking, Monitoring, Troubleshooting 🏢 Description: Summary The Level 2 Network Support Engineer plays a critical role in ensuring the stability, availability, and performance of the global network infrastructure. This position demands a strong background in network operations and expertise in enterprise-scale network environments. Main Responsibilities Continuously monitor network services and infrastructure to proactively identify issues and performance degradation. Supervise the health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. Analyze alerts and events generated by monitoring platforms. Perform initial diagnostics and corrective actions to restore service as quickly as possible. Escalate complex issues or recurring problems to Level 3 teams when required. Investigate and resolve incidents escalated from Level 1 support. Manage incidents throughout their lifecycle, ensuring timely communication and resolution. Execute service requests and work orders related to network operations. Support daily network operations across global regions following a Follow-the-Sun model. Create, maintain, and improve operational documentation, runbooks, procedures, and knowledge articles. Identify recurring issues and opportunities for operational improvements. Key Requirements Strong experience in Network Operations or Network Support environments. Experience supporting enterprise-scale network infrastructures. Strong knowledge of LAN and Switching technologies. Strong knowledge of Enterprise Wi-Fi environments. Experience with Firewall technologies (Palo Alto preferred). Experience with Zscaler solutions (ZIA / ZPA). Understanding of ITIL processes and service management practices. Nice to Have Experience with SD-WAN environments. Experience with network monitoring and observability tools. Strong analytical and troubleshooting capabilities. Customer-oriented mindset. Other Details The position employs a global perspective, supporting teams across the APAC, EMEA, and NAM/LAM regions within the GCC Network Team, utilizing a Follow-the-Sun support model for effective operations. the position is based in Pune and follows a hybrid working model. We are currently looking for immediate joiners who can join the team at the earliest.

🏢 Summary: The role focuses on administering and evolving network and security infrastructures across multi-site environments, ensuring high availability, resilience, and cybersecurity. It involves advanced firewall management, deployment of SASE and SD-WAN solutions, Zero Trust segmentation, and modernization of LAN/WAN architectures. The consultant also handles complex incident response and contributes to large-scale network transformation projects. 🗂️ Requirements: Minimum 7 years experience in Network/Security engineering, Strong expertise in network security and firewall administration, Proven experience with multisite network architectures and WAN interconnections, Hands-on experience deploying end-to-end network and security solutions, Solid knowledge of routing and switching (VLAN, STP, OSPF, BGP), Experience with monitoring tools and advanced network troubleshooting, Ability to handle Level 2/3 network and security incidents 📃 Skills: Fortinet, PaloAlto, CiscoASA, SASE, SD-WAN, LAN, WAN, VLAN, STP, OSPF, BGP, VPN, Wi-Fi, ZeroTrust, Microsegmentation, Firewall, Routing, Switching 🏢 Description: Summary: The Network & Security Consultant will operate within a distributed infrastructure, focusing on enhancing availability, resilience, and cybersecurity. This role is pivotal in evolving network architectures, securing interconnections, and deploying technical solutions across multiple locations. Main Responsibilities: Advanced administration of firewalls (Fortinet, Palo Alto, Cisco ASA, or equivalent) in on-premises and cloud environments. Rule management, hardening, network segmentation, application filtering, SSL inspection. Detection, analysis, and remediation of network security incidents. Participate in the deployment and go-live of new network & security solutions (SASE). Implement new sites, migrate legacy architectures, modernize LAN/WAN, deploy Zero Trust segmentation. Contribute to major projects: SD-WAN, micro-segmentation, secure Wi-Fi enhancement, etc. Produce high-quality documentation: project docs, procedures, operational guides, failover plans. Handle Level 2/3 support for complex network and security incidents. Ensure operational continuity for infrastructures (switching, routing, Wi-Fi, VPN, security). Maintain configuration consistency across all sites. Key Requirements: Strong expertise in network security and firewall administration. Solid command of routing & switching: VLAN, STP, OSPF/BGP (preferred). Deep understanding of multisite architectures and WAN interconnections. Proven experience deploying end-to-end network & security solutions. Mastery of monitoring tools, flow analysis, and advanced troubleshooting. Minimum 7 years in a Network/Security engineering role. Hands-on experience delivering technical projects, ideally in multi-site environments. Other Details: Location: Remote work possible. Travel: One trip per month (2 days) to Clermont-Ferrand expected.

🏢 Summary: The role focuses on providing advanced Level 2 operational support to ensure stability, availability, and performance of a global enterprise network infrastructure. It involves proactive monitoring, incident resolution, configuration management, and troubleshooting across multiple network technologies in a follow-the-sun model. The position requires strong hands-on expertise in network operations and enterprise environments. 🗂️ Requirements: Strong experience in Network Operations or Network Support environments, Experience supporting enterprise-scale network infrastructures, Proven experience in incident management and advanced troubleshooting, Strong knowledge of LAN and Switching technologies, Strong knowledge of Enterprise Wi-Fi environments, Experience with Firewall technologies, Experience with Zscaler solutions (ZIA/ZPA), Experience with SD-WAN environments, Understanding of WAN and underlay connectivity services, Experience with network monitoring and observability tools, Understanding of ITIL processes and service management practices 📃 Skills: LAN, Switching, WiFi, Firewall, PaloAlto, Zscaler, ZIA, ZPA, SDWAN, WAN, TCPIP, ITIL, Monitoring, Observability 🏢 Description: Summary The Level 2 Network Support Engineer plays a critical role in ensuring the stability, availability, and performance of the global network infrastructure. This position provides advanced operational support across multiple network technologies, including LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN services. The engineer is responsible for proactive monitoring, incident resolution, service request fulfillment, and operational support activities while maintaining high service quality and customer satisfaction. This is a hands-on, run-oriented role requiring strong technical troubleshooting capabilities, operational rigor, and a customer-focused mindset. Responsibilities: Monitoring & Supervision: Continuously monitor network services and infrastructure to proactively identify issues and performance degradation. Supervise the health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. Analyze alerts and events generated by monitoring platforms. Perform initial diagnostics and corrective actions to restore service as quickly as possible. Escalate complex issues or recurring problems to Level 3 teams when required. Incident Management: Investigate and resolve incidents escalated from Level 1 support or detected through monitoring activities. Perform advanced troubleshooting across supported network technologies. Manage incidents throughout their lifecycle, ensuring timely communication and resolution. Participate in the management of Major Incidents (P1/P2) and support crisis resolution activities. Contribute to root cause analysis and corrective action implementation. Ensure incident records are properly documented and maintained. Request & Work Order Management: Execute service requests and work orders related to network operations. Perform standard operational activities such as configuration changes, access requests, policy updates, and network provisioning tasks. Ensure all requests are completed within agreed service levels and operational procedures. Maintain accurate documentation of completed activities. Operational Support & Service Continuity: Support daily network operations across global regions following a Follow-the-Sun support model. Ensure service continuity through proactive operational management. Participate in operational handovers between regions (APAC, EMEA, NAM/LAM). Collaborate closely with internal teams, vendors, and service providers to ensure efficient service delivery. Knowledge Management & Documentation: Create, maintain, and improve operational documentation, runbooks, procedures, and knowledge articles. Ensure troubleshooting guides remain accurate and up to date. Contribute to knowledge sharing across the support organization. Continuous Improvement: Identify recurring issues and opportunities for operational improvements. Support automation and process optimization initiatives. Contribute to improving monitoring coverage, alert quality, and operational efficiency. Participate in service reviews and operational improvement discussions. Must Haves: Strong experience in Network Operations or Network Support environments. Experience supporting enterprise-scale network infrastructures. Proven experience in incident management and operational troubleshooting. Strong knowledge of LAN and Switching technologies. Strong knowledge of Enterprise Wi-Fi environments. Experience with Firewall technologies (Palo Alto preferred). Experience with Zscaler solutions (ZIA / ZPA). Experience with SD-WAN environments. Understanding of WAN and Underlay connectivity services. Experience with network monitoring and observability tools. Understanding of ITIL processes and service management practices. Nice to Haves: Strong analytical and troubleshooting capabilities. Customer-oriented mindset. Strong communication and collaboration skills. Ability to work effectively in a global and multicultural environment. Ability to manage priorities and work under pressure during critical incidents. Proactive and hands-on mindset. Ownership and accountability. Structured and detail-oriented. Team player with strong collaboration skills. Continuous improvement mindset. Other Details: Key Value of the Role: Ensure network service availability and operational stability. Deliver high-quality support and incident resolution. Maintain customer satisfaction through effective service delivery. Support a scalable and efficient global network operating model. Contribute to operational excellence and continuous improvement initiatives. Reason (Must Have): Strong experience in Network Operations: Essential for effectively managing complex network environments and resolving incidents efficiently. Experience supporting enterprise-scale network infrastructures: Necessary for understanding the complexities and requirements of large-scale networks. Reason (Nice to Have): Strong analytical and troubleshooting capabilities: Adds value by enhancing the quality of incident resolution and operational support. Customer-oriented mindset: Helps maintain high customer satisfaction levels, which is crucial in support roles. Trust Score: Score: High Evidence: Detailed responsibilities, specific technologies listed, and quantified experience levels enhance clarity for precise sourcing. Sourcing Guidance / Clarifications Needed: The job description provides good technical clarity for sourcing. Consider these potential recommendations to enhance the search: Recommendation: Search for candidates with skills in both LAN and Firewall technologies. Rationale: These skills are often found together in complex network environments and can provide more comprehensive candidates. Recommendation: Look for experience with automation tools alongside network troubleshooting. Rationale: Automation expertise can significantly improve operational efficiency and contribute to the continuous improvement initiatives mentioned. Recommendation: Consider candidates with experience in multi-cloud environments. Rationale: Experience in managing services across cloud platforms will lend valuable insight into a diverse network infrastructure.

🏢 Summary: Hands-on Level 2 Network Support Engineer role focused on maintaining stability, availability, and performance of a global enterprise network infrastructure. The position involves advanced monitoring, incident resolution, and operational support across LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. The role emphasizes strong troubleshooting skills, proactive operations, and high-quality service delivery. 🗂️ Requirements: Experience in Network Operations or Network Support, Experience with enterprise-scale network infrastructures, Proven incident management and troubleshooting experience, Strong knowledge of LAN and Switching, Strong knowledge of Enterprise Wi-Fi, Experience with Firewall technologies, Experience with Zscaler (ZIA / ZPA), Experience with SD-WAN, Understanding of WAN and underlay connectivity, Experience with network monitoring tools, Understanding of ITIL processes 📃 Skills: LAN, Switching, Wi-Fi, Firewall, PaloAlto, Zscaler, ZIA, ZPA, SD-WAN, WAN, ITIL, Monitoring 🏢 Description: Summary The Level 2 Network Support Engineer plays a critical role in ensuring the stability, availability, and performance of the global network infrastructure. This position provides advanced operational support across multiple network technologies, including LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN services. The engineer is responsible for proactive monitoring, incident resolution, service request fulfillment, and operational support activities while maintaining high service quality and customer satisfaction. This is a hands-on, run-oriented role requiring strong technical troubleshooting capabilities, operational rigor, and a customer-focused mindset. Main Responsibilities Monitoring & Supervision: Continuously monitor network services and infrastructure to proactively identify issues and performance degradation. Supervise the health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. Analyze alerts and events generated by monitoring platforms. Perform initial diagnostics and corrective actions to restore service as quickly as possible. Escalate complex issues or recurring problems to Level 3 teams when required. Incident Management: Investigate and resolve incidents escalated from Level 1 support or detected through monitoring activities. Perform advanced troubleshooting across supported network technologies. Manage incidents throughout their lifecycle, ensuring timely communication and resolution. Participate in the management of Major Incidents (P1/P2) and support crisis resolution activities. Contribute to root cause analysis and corrective action implementation. Key Requirements Strong experience in Network Operations or Network Support environments. Experience supporting enterprise-scale network infrastructures. Proven experience in incident management and operational troubleshooting. Strong knowledge of LAN and Switching technologies. Strong knowledge of Enterprise Wi-Fi environments. Experience with Firewall technologies (Palo Alto preferred). Experience with Zscaler solutions (ZIA / ZPA). Experience with SD-WAN environments. Understanding of WAN and Underlay connectivity services. Experience with network monitoring and observability tools. Understanding of ITIL processes and service management practices. Nice to Have Strong analytical and troubleshooting capabilities. Customer-oriented mindset. Strong communication and collaboration skills. Ability to work effectively in a global and multicultural environment. Ability to manage priorities and work under pressure during critical incidents. Proactive and hands-on mindset. Ownership and accountability. Structured and detail-oriented. Team player with strong collaboration skills. Continuous improvement mindset. Other Details Key Value of the Role: Ensure network service availability and operational stability. Deliver high-quality support and incident resolution. Maintain customer satisfaction through effective service delivery. Support a scalable and efficient global network operating model. Contribute to operational excellence and continuous improvement initiatives.

🏢 Summary: The offer is for a Level 2 Network Support Engineer responsible for maintaining the stability, availability, and performance of a global network infrastructure. The role focuses on advanced troubleshooting, incident management, proactive monitoring, and operational support across LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. It is a hands-on, run-oriented position within a Follow-the-Sun support model requiring strong technical expertise in enterprise networking. 🗂️ Requirements: Strong knowledge of LAN and switching technologies, Strong knowledge of enterprise Wi-Fi environments, Experience with firewall technologies, Experience with Zscaler (ZIA/ZPA), Experience with SD-WAN environments, Understanding of WAN and underlay connectivity, Experience with network monitoring and observability tools, Understanding of ITIL processes and service management, Ability to perform advanced network troubleshooting, Experience in incident and major incident management 📃 Skills: LAN, Switching, Wi-Fi, Firewall, PaloAlto, Zscaler, ZIA, ZPA, SD-WAN, WAN, Monitoring, Observability, ITIL 🏢 Description: Role Overview The Level 2 Network Support Engineer plays a critical role in ensuring the stability, availability, and performance of the global network infrastructure. This position provides advanced operational support across multiple network technologies, including LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN services. The engineer is responsible for proactive monitoring, incident resolution, service request fulfillment, and operational support activities while maintaining high service quality and customer satisfaction. This is a hands-on, run-oriented role requiring strong technical troubleshooting capabilities, operational rigor, and a customer-focused mindset. Key Responsibilities Monitoring & Supervision Continuously monitor network services and infrastructure to proactively identify issues and performance degradation. Supervise the health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. Analyze alerts and events generated by monitoring platforms. Perform initial diagnostics and corrective actions to restore service as quickly as possible. Escalate complex issues or recurring problems to Level 3 teams when required. Incident Management Investigate and resolve incidents escalated from Level 1 support or detected through monitoring activities. Perform advanced troubleshooting across supported network technologies. Manage incidents throughout their lifecycle, ensuring timely communication and resolution. Participate in the management of Major Incidents (P1/P2) and support crisis resolution activities. Contribute to root cause analysis and corrective action implementation. Ensure incident records are properly documented and maintained. Request & Work Order Management Execute service requests and work orders related to network operations. Perform standard operational activities such as configuration changes, access requests, policy updates, and network provisioning tasks. Ensure all requests are completed within agreed service levels and operational procedures. Maintain accurate documentation of completed activities. Operational Support & Service Continuity Support daily network operations across global regions following a Follow-the-Sun support model. Ensure service continuity through proactive operational management. Participate in operational handovers between regions (APAC, EMEA, NAM/LAM). Collaborate closely with internal teams, vendors, and service providers to ensure efficient service delivery. Knowledge Management & Documentation Create, maintain, and improve operational documentation, runbooks, procedures, and knowledge articles. Ensure troubleshooting guides remain accurate and up to date. Contribute to knowledge sharing across the support organization. Continuous Improvement Identify recurring issues and opportunities for operational improvements. Support automation and process optimization initiatives. Contribute to improving monitoring coverage, alert quality, and operational efficiency. Participate in service reviews and operational improvement discussions. Technical Skills - Strong knowledge of LAN and Switching technologies. - Strong knowledge of Enterprise Wi-Fi environments. - Experience with Firewall technologies (Palo Alto preferred). - Experience with Zscaler solutions (ZIA / ZPA). - Experience with SD-WAN environments. - Understanding of WAN and Underlay connectivity services. - Experience with network monitoring and observability tools. - Understanding of ITIL processes and service management practices.

🏢 Summary: Level 2 Network Support Engineer responsible for maintaining stability, availability, and performance of a global enterprise network infrastructure. The role focuses on advanced monitoring, incident resolution, and operational support across LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. It is a hands-on operational position ensuring service continuity and high-quality network support. 🗂️ Requirements: Strong experience in Network Operations or Network Support, Experience supporting enterprise-scale network infrastructures, Proven experience in incident management and advanced troubleshooting, Strong knowledge of LAN and Switching technologies, Strong knowledge of Enterprise Wi-Fi environments, Experience with Firewall technologies, Experience with Zscaler solutions, Experience with SD-WAN environments, Understanding of WAN and underlay connectivity, Experience with network monitoring and observability tools, Understanding of ITIL processes and service management 📃 Skills: LAN, Switching, WiFi, Firewall, PaloAlto, Zscaler, ZIA, ZPA, SDWAN, WAN, Underlay, Monitoring, Observability, ITIL 🏢 Description: Summary The Level 2 Network Support Engineer plays a critical role in ensuring the stability, availability, and performance of the global network infrastructure. This position provides advanced operational support across multiple network technologies, including LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN services. The engineer is responsible for proactive monitoring, incident resolution, service request fulfillment, and operational support activities while maintaining high service quality and customer satisfaction. This is a hands-on, run-oriented role requiring strong technical troubleshooting capabilities, operational rigor, and a customer-focused mindset. Responsibilities: Monitoring & Supervision: Continuously monitor network services and infrastructure to proactively identify issues and performance degradation. Supervise the health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments. Analyze alerts and events generated by monitoring platforms. Perform initial diagnostics and corrective actions to restore service as quickly as possible. Escalate complex issues or recurring problems to Level 3 teams when required. Incident Management: Investigate and resolve incidents escalated from Level 1 support or detected through monitoring activities. Perform advanced troubleshooting across supported network technologies. Manage incidents throughout their lifecycle, ensuring timely communication and resolution. Participate in the management of Major Incidents (P1/P2) and support crisis resolution activities. Contribute to root cause analysis and corrective action implementation. Ensure incident records are properly documented and maintained. Request & Work Order Management: Execute service requests and work orders related to network operations. Perform standard operational activities such as configuration changes, access requests, policy updates, and network provisioning tasks. Ensure all requests are completed within agreed service levels and operational procedures. Maintain accurate documentation of completed activities. Operational Support & Service Continuity: Support daily network operations across global regions following a Follow-the-Sun support model. Ensure service continuity through proactive operational management. Participate in operational handovers between regions (APAC, EMEA, NAM/LAM). Collaborate closely with internal teams, vendors, and service providers to ensure efficient service delivery. Knowledge Management & Documentation: Create, maintain, and improve operational documentation, runbooks, procedures, and knowledge articles. Ensure troubleshooting guides remain accurate and up to date. Contribute to knowledge sharing across the support organization. Continuous Improvement: Identify recurring issues and opportunities for operational improvements. Support automation and process optimization initiatives. Contribute to improving monitoring coverage, alert quality, and operational efficiency. Participate in service reviews and operational improvement discussions. Must Haves: Strong experience in Network Operations or Network Support environments. Experience supporting enterprise-scale network infrastructures. Proven experience in incident management and operational troubleshooting. Strong knowledge of LAN and Switching technologies. Strong knowledge of Enterprise Wi-Fi environments. Experience with Firewall technologies (Palo Alto preferred). Experience with Zscaler solutions (ZIA / ZPA). Experience with SD-WAN environments. Understanding of WAN and Underlay connectivity services. Experience with network monitoring and observability tools. Understanding of ITIL processes and service management practices. Nice to Haves: Strong analytical and troubleshooting capabilities. Customer-oriented mindset. Strong communication and collaboration skills. Ability to work effectively in a global and multicultural environment. Ability to manage priorities and work under pressure during critical incidents. Proactive and hands-on mindset. Ownership and accountability. Structured and detail-oriented. Team player with strong collaboration skills. Continuous improvement mindset. Other Details: Key Value of the Role: Ensure network service availability and operational stability. Deliver high-quality support and incident resolution. Maintain customer satisfaction through effective service delivery. Support a scalable and efficient global network operating model. Contribute to operational excellence and continuous improvement initiatives. Reason (Must Have): Strong experience in Network Operations: Essential for effectively managing complex network environments and resolving incidents efficiently. Experience supporting enterprise-scale network infrastructures: Necessary for understanding the complexities and requirements of large-scale networks. Reason (Nice to Have): Strong analytical and troubleshooting capabilities: Adds value by enhancing the quality of incident resolution and operational support. Customer-oriented mindset: Helps maintain high customer satisfaction levels, which is crucial in support roles.