Senior QA Engineer - Claiming Experience

🏢 Summary: Full-stack Software Engineer role focused on building and optimizing the end-to-end claiming journey in a travel tech platform, directly impacting submission rates, reliability, and user trust. The position involves owning frontend and backend features, experimentation, integrations, and production reliability within a modern tech stack. It offers high product impact, daily deployments, and collaboration across product, design, and data teams. 🗂️ Requirements: 4+ years building and owning client-facing production applications, Strong proficiency in TypeScript and React or Ruby on Rails or Node.js, Ability to work across frontend and backend (full-stack development), Experience with relational databases, preferably PostgreSQL, Experience with testing, deployment, and production monitoring, Ability to design, run, and analyze experiments in production environments, Fluency in written and spoken English 📃 Skills: TypeScript, React, Node.js, Ruby, Rails, PostgreSQL, AWS, Docker, Kubernetes, Terraform, ELK, Grafana, Sentry, GitHub, CI/CD, Bruno, Playwright, k6, Vite, Turborepo, TanStack, Zod 🏢 Description: AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey. We are looking for a product-minded Full-stack Software Engineer to join our Claiming Experience team, responsible for the journey that helps travellers start, complete, and submit their claims with confidence. It's one of the highest-leverage surfaces in the company. What happens here moves submission rates, traveller trust, and the cost and speed of everything that happens downstream - legal, documents, operations, comms. Small wins compound. The claiming journey is a real product problem that happens to span frontend, backend, experimentation, document and signature flows, legal requirements, partner integrations, and production reliability. You'll own meaningful parts of it end to end, working day to day with engineers, PMs, designers, data analysts, and QA. This is a hybrid role based in Kraków or Gdańsk. Salary: If you join us as a full-time employee: 14.000 - 20.000 PLN gross/month If you join us as a contractor (for specific projects): 15.000 - 25.000 PLN net + VAT on a B2B contract What you can expect from us Opportunity to build high-leverage features and tooling for the core business domains that directly impact the travel experience for millions of users. Culture that promotes good engineering practices, high-quality code, and continuous improvement. Daily deployments to production, ensuring fast impact and iterative development. Access to a modern tech stack and a variety of functional areas, including: Backend: : Node.js and Ruby on Rails Frontend: TypeScript-first React ecosystem (Vite, Turborepo, TanStack Query/Table, Zod) Databases: PostgreSQL Infrastructure:  AWS, Docker, Kubernetes, Terraform. Monitoring: ELK/Grafana, Sentry, GitHub Actions CI/CD Testing: Bruno (API), Playwright (E2E), k6 (performance) What you'll achieve: Build and evolve the core claiming flows, across frontend and backend, all the way to production. Work with Product, Design, and Data to spot friction, frame the problem, and ship measurable improvements. Design and run experiments that lift submission rates and reduce confusion and make it easier and safer for the whole team to do the same. Integrate the claiming flow with the systems around it: documents, comms, claim processing, partner APIs, internal tooling. Modernise the legacy parts of the journey so the team can move faster with less risk. Raise the bar on reliability and observability for these flows, so we catch and fix issues before they cost a traveller their claim. Hold the line on engineering quality through reviews, testing, and pragmatic technical decisions. Use AI-assisted workflows where they genuinely speed you up or improve the work. A year in, you'll have measurably improved how many eligible travellers complete their claims, made experimentation faster and safer, and simplified enough of the codebase that the team ships with more confidence than it does today. What sets you apart: 4+ years building and owning client-facing production apps where reliability, performance, and conversion actually matter. Strong in at least one of our core technologies: TypeScript/React, Ruby/Rails, Node.js and willing to work across the stack. A product instinct: you care whether the code solved the right problem, not just whether it shipped. Comfortable across the full lifecycle: framing, building, testing, deploying, monitoring, iterating with the testing discipline to back it. Solid with relational databases, ideally PostgreSQL. An ownership mindset: you go looking for the important problems instead of waiting for a perfect ticket. Clear communicator in English, written and spoken. Why AirHelp Fast Impact: We deploy daily - your code reaches millions quickly. Autonomy: High trust, zero politics. We hire builders, not order takers. Growth: Learning days, personal development plans, workshops, mentorship, and language classes. Perks: Private healthcare, non-service days, wellness budget, travel stipend, gym/transport subsidy, free access to AirHelp services, and more. At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.7 million passengers in receiving their rightful compensation, and we've protected over 9 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA. And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a , also for LGBTQ+, women and young professionals. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!

🏢 Summary: Full-stack Software Engineer role focused on building and optimizing the end-to-end claiming journey in a travel tech platform, impacting submission rates, reliability, and user trust. The position involves working across frontend and backend, integrating with partner systems, and driving experimentation and production improvements. The offer includes a modern tech stack, daily deployments, and high ownership over core product flows. 🗂️ Requirements: 4+ years experience building and owning client-facing production applications, Strong proficiency in at least one: TypeScript/React, Ruby/Rails, or Node.js, Willingness to work across frontend and backend, Experience with relational databases, Ability to design, build, test, deploy, and monitor production systems, Experience with performance, reliability, and production monitoring, Professional English communication skills 📃 Skills: TypeScript, React, Node.js, Ruby, Rails, PostgreSQL, AWS, Docker, Kubernetes, Terraform, ELK, Grafana, Sentry, GitHubActions, CI/CD, Bruno, Playwright, k6, Vite, Turborepo, TanStack, Zod 🏢 Description: AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey. We are looking for a product-minded Full-stack Software Engineer to join our Claiming Experience team, responsible for the journey that helps travellers start, complete, and submit their claims with confidence. It's one of the highest-leverage surfaces in the company. What happens here moves submission rates, traveller trust, and the cost and speed of everything that happens downstream - legal, documents, operations, comms. Small wins compound. The claiming journey is a real product problem that happens to span frontend, backend, experimentation, document and signature flows, legal requirements, partner integrations, and production reliability. You'll own meaningful parts of it end to end, working day to day with engineers, PMs, designers, data analysts, and QA. This is a hybrid role based in Kraków or Gdańsk. Salary: If you join us as a full-time employee: 14.000 - 20.000 PLN gross/month If you join us as a contractor (for specific projects): 15.000 - 25.000 PLN net + VAT on a B2B contract What you can expect from us Opportunity to build high-leverage features and tooling for the core business domains that directly impact the travel experience for millions of users. Culture that promotes good engineering practices, high-quality code, and continuous improvement. Daily deployments to production, ensuring fast impact and iterative development. Access to a modern tech stack and a variety of functional areas, including: Backend: : Node.js and Ruby on Rails Frontend: TypeScript-first React ecosystem (Vite, Turborepo, TanStack Query/Table, Zod) Databases: PostgreSQL Infrastructure:  AWS, Docker, Kubernetes, Terraform. Monitoring: ELK/Grafana, Sentry, GitHub Actions CI/CD Testing: Bruno (API), Playwright (E2E), k6 (performance) What you'll achieve: Build and evolve the core claiming flows, across frontend and backend, all the way to production. Work with Product, Design, and Data to spot friction, frame the problem, and ship measurable improvements. Design and run experiments that lift submission rates and reduce confusion and make it easier and safer for the whole team to do the same. Integrate the claiming flow with the systems around it: documents, comms, claim processing, partner APIs, internal tooling. Modernise the legacy parts of the journey so the team can move faster with less risk. Raise the bar on reliability and observability for these flows, so we catch and fix issues before they cost a traveller their claim. Hold the line on engineering quality through reviews, testing, and pragmatic technical decisions. Use AI-assisted workflows where they genuinely speed you up or improve the work. A year in, you'll have measurably improved how many eligible travellers complete their claims, made experimentation faster and safer, and simplified enough of the codebase that the team ships with more confidence than it does today. What sets you apart: 4+ years building and owning client-facing production apps where reliability, performance, and conversion actually matter. Strong in at least one of our core technologies: TypeScript/React, Ruby/Rails, Node.js and willing to work across the stack. A product instinct: you care whether the code solved the right problem, not just whether it shipped. Comfortable across the full lifecycle: framing, building, testing, deploying, monitoring, iterating with the testing discipline to back it. Solid with relational databases, ideally PostgreSQL. An ownership mindset: you go looking for the important problems instead of waiting for a perfect ticket. Clear communicator in English, written and spoken. Why AirHelp Fast Impact: We deploy daily - your code reaches millions quickly. Autonomy: High trust, zero politics. We hire builders, not order takers. Growth: Learning days, personal development plans, workshops, mentorship, and language classes. Perks: Private healthcare, non-service days, wellness budget, travel stipend, gym/transport subsidy, free access to AirHelp services, and more. At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.7 million passengers in receiving their rightful compensation, and we've protected over 9 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA. And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a , also for LGBTQ+, women and young professionals. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!

🏢 Summary: The role focuses on designing and maintaining automated testing frameworks and integrating them into CI/CD pipelines to ensure high-quality, reliable software delivery. The Developer in Test collaborates with engineering teams to define test strategies, implement performance and API testing, and improve test coverage across the full application stack. The position emphasizes automation, scalability, and proactive quality ownership in a modern cloud-based environment. 🗂️ Requirements: 3–5 years experience in software development or test automation, Strong programming skills in at least one of: Ruby, Golang, Python, Node.js, Hands-on experience with test automation frameworks, Experience testing RESTful APIs, Experience integrating automated tests into CI/CD pipelines, Experience with performance and load testing, Proficiency with Git, Ability to analyze and troubleshoot complex technical issues, Fluent English 📃 Skills: Ruby, Rails, Golang, Python, Node.js, Cypress, Playwright, Selenium, Postman, Bruno, GitHub, CI/CD, PostgreSQL, AWS, Docker, Kubernetes, Terraform, React, JavaScript, TypeScript, ELK, Grafana, Sentry, Git 🏢 Description: AirHelp is a global tech company specialising in air travel protection, having helped millions of travellers claim compensation for disrupted flights. Beyond compensation claims, AirHelp also offers a growing portfolio of travel protection products and services designed to support travellers throughout their journey. As we continue to scale our products and services, quality and confidence remain vital to ensuring a rapid, stable, and reliable software delivery process. This is an embedded role. You join a product-engineering team and own quality strategy with them, not for them. You report to the team's Engineering Manager and join a community of Engineers in Test across AirHelp - peers who share tooling, patterns and practice across the engineering org. The whole team owns quality. Your job is to support the team and build shared tooling that the whole team can use, not to be the sole gatekeeper for releases. Location: Kraków, Gdańsk or Warsaw Working type: Hybrid Salary: If you join us as a full-time employee: 14.000 – 18.000 PLN gross/month If you join us as a contractor (for specific projects): 15.000 – 22.000 net + VAT on B2B contract What you'll drive: Design, develop and maintain scalable and robust automated test suites across multiple layers of the application stack: unit, integration, API, end-to-end, regression and performance. Build and evolve internal test automation frameworks, libraries and shared utilities that improve coverage, speed and reliability for the whole engineering organisation. Integrate automated tests into CI/CD pipelines on GitHub Actions to enable fast, reliable feedback loops and support frequent production deployments. Introduce and grow contract testing between services to make cross-service refactors safer for everyone. Turn production observability (Sentry, Grafana, ELK) into a quality signal - closing the loop between live system behaviour and test coverage. Collaborate with the security team on testing for sensitive and regulated flows. Develop and execute performance, load and stress tests with k6 to validate system behaviour under expected and peak conditions, and surface bottlenecks before they reach production. Collaborate with developers and product manager to define test strategies for new features and services, identifying risk areas and recommending appropriate test approaches. Analyse test failures and production incidents to identify root causes, improve coverage in gap areas and implement long-term preventive measures to reduce regression risk. Apply AI-assisted tooling to test generation, exploratory testing and test data — both leveraging existing tools and experimenting with new ones as the space evolves. What you can expect from us: Opportunity to build high-leverage features and tooling for the core business domains that directly impact the travel experience for millions of users. Culture that promotes good engineering practices, high-quality code, and continuous improvement. Daily deployments to production, ensuring fast impact and iterative development. Access to a modern tech stack and a variety of functional areas, including: Backend: Ruby/Rails, Golang, Python Frontend: React, JavaScript, TypeScript Databases: PostgreSQL Infrastructure: AWS, Docker, Kubernetes Monitoring: ELK/Grafana, Sentry, GitHub Actions CI/CD Testing: Bruno (API), Playwright (E2E), k6 (performance) What sets you apart: 3+ years of professional experience as a Developer in Test / Engineer in Test / SDET, at a mid or senior level. Strong coding skills in at least one major programming language (Ruby/Rails, Golang or Python is preferred but not mandatory) with the ability to write clean, maintainable and well-documented code. Hands-on experience with test automation frameworks and tools such as Playwright (preferred), Cypress, Selenium or similar. Experience testing RESTful APIs using tools such as Bruno, Postman or similar. Experience with contract testing between services (Pact or similar). Working knowledge of CI/CD platforms (GitHub Actions) and integrating automated test suites into build pipelines. Experience using AI-assisted tools in your testing workflow or genuine eagerness to learn and experiment with them. Strong analytical and troubleshooting skills with the ability to diagnose flaky tests, race conditions and complex integration issues. Proficiency with Git and collaborative development workflows. Sense of ownership of delivered solutions -  you ship it, monitor it, fix it. Clear and effective communication skills with the ability to collaborate across cross-functional teams in an agile environment. Strong command of English (both spoken and written). Why AirHelp Fast Impact: We deploy daily - your code reaches millions quickly. Autonomy: High trust, zero politics. We hire builders, not order takers. Growth: Learning days, personal development plans, workshops, mentorship, and language classes. Perks: Private healthcare, wellness budget, travel stipend, gym/transport subsidy, free access to AirHelp services, and more.

🏢 Summary: Embedded Engineer in Test role within a product-engineering team, responsible for defining and implementing quality strategy through scalable automated testing, CI/CD integration, and performance validation. The position focuses on building shared test frameworks and tooling to enable fast, reliable deployments across a modern cloud-based stack. You collaborate closely with developers to ensure high-quality, observable, and resilient software delivery. 🗂️ Requirements: 3+ years experience as Developer in Test / Engineer in Test / SDET, Strong coding skills in Ruby or Golang or Python, Experience with automated testing frameworks (Playwright or Cypress or Selenium), Experience testing REST APIs (Bruno or Postman), Experience with contract testing (Pact or similar), Experience integrating automated tests into CI/CD pipelines (GitHub Actions), Experience with performance and load testing, Proficiency with Git, Ability to analyse and troubleshoot complex test and integration issues, Strong English proficiency 📃 Skills: Ruby, Rails, Golang, Python, Playwright, Cypress, Selenium, Bruno, Postman, Pact, GitHub, Actions, k6, Git, REST, CI/CD, AWS, Docker, Kubernetes, PostgreSQL, React, JavaScript, TypeScript, ELK, Grafana, Sentry 🏢 Description: AirHelp is a global tech company specialising in air travel protection, having helped millions of travellers claim compensation for disrupted flights. Beyond compensation claims, AirHelp also offers a growing portfolio of travel protection products and services designed to support travellers throughout their journey. As we continue to scale our products and services, quality and confidence remain vital to ensuring a rapid, stable, and reliable software delivery process. This is an embedded role. You join a product-engineering team and own quality strategy with them, not for them. You report to the team's Engineering Manager and join a community of Engineers in Test across AirHelp - peers who share tooling, patterns and practice across the engineering org. The whole team owns quality. Your job is to support the team and build shared tooling that the whole team can use, not to be the sole gatekeeper for releases. Location: Kraków, Gdańsk or Warsaw Working type: Hybrid Salary: If you join us as a full-time employee: 14.000 – 18.000 PLN gross/month If you join us as a contractor (for specific projects): 15.000 – 22.000 net + VAT on B2B contract What you'll drive: Design, develop and maintain scalable and robust automated test suites across multiple layers of the application stack: unit, integration, API, end-to-end, regression and performance. Build and evolve internal test automation frameworks, libraries and shared utilities that improve coverage, speed and reliability for the whole engineering organisation. Integrate automated tests into CI/CD pipelines on GitHub Actions to enable fast, reliable feedback loops and support frequent production deployments. Introduce and grow contract testing between services to make cross-service refactors safer for everyone. Turn production observability (Sentry, Grafana, ELK) into a quality signal - closing the loop between live system behaviour and test coverage. Collaborate with the security team on testing for sensitive and regulated flows. Develop and execute performance, load and stress tests with k6 to validate system behaviour under expected and peak conditions, and surface bottlenecks before they reach production. Collaborate with developers and product manager to define test strategies for new features and services, identifying risk areas and recommending appropriate test approaches. Analyse test failures and production incidents to identify root causes, improve coverage in gap areas and implement long-term preventive measures to reduce regression risk. Apply AI-assisted tooling to test generation, exploratory testing and test data — both leveraging existing tools and experimenting with new ones as the space evolves. What you can expect from us: Opportunity to build high-leverage features and tooling for the core business domains that directly impact the travel experience for millions of users. Culture that promotes good engineering practices, high-quality code, and continuous improvement. Daily deployments to production, ensuring fast impact and iterative development. Access to a modern tech stack and a variety of functional areas, including: Backend: Ruby/Rails, Golang, Python Frontend: React, JavaScript, TypeScript Databases: PostgreSQL Infrastructure: AWS, Docker, Kubernetes Monitoring: ELK/Grafana, Sentry, GitHub Actions CI/CD Testing: Bruno (API), Playwright (E2E), k6 (performance) What sets you apart: 3+ years of professional experience as a Developer in Test / Engineer in Test / SDET, at a mid or senior level. Strong coding skills in at least one major programming language (Ruby/Rails, Golang or Python is preferred but not mandatory) with the ability to write clean, maintainable and well-documented code. Hands-on experience with test automation frameworks and tools such as Playwright (preferred), Cypress, Selenium or similar. Experience testing RESTful APIs using tools such as Bruno, Postman or similar. Experience with contract testing between services (Pact or similar). Working knowledge of CI/CD platforms (GitHub Actions) and integrating automated test suites into build pipelines. Experience using AI-assisted tools in your testing workflow or genuine eagerness to learn and experiment with them. Strong analytical and troubleshooting skills with the ability to diagnose flaky tests, race conditions and complex integration issues. Proficiency with Git and collaborative development workflows. Sense of ownership of delivered solutions -  you ship it, monitor it, fix it. Clear and effective communication skills with the ability to collaborate across cross-functional teams in an agile environment. Strong command of English (both spoken and written). Why AirHelp Fast Impact: We deploy daily - your code reaches millions quickly. Autonomy: High trust, zero politics. We hire builders, not order takers. Growth: Learning days, personal development plans, workshops, mentorship, and language classes. Perks: Private healthcare, wellness budget, travel stipend, gym/transport subsidy, free access to AirHelp services, and more.

🏢 Summary: The role focuses on building and maintaining automated testing frameworks and integrating them into CI/CD pipelines to ensure reliable, high-quality software delivery. The Developer in Test will design scalable test suites across multiple layers, perform performance testing, and collaborate closely with engineering teams to embed quality throughout the development lifecycle. This position emphasizes strong coding skills, modern automation tools, and continuous improvement of testing infrastructure. 🗂️ Requirements: 3-5 years experience in software development or test automation, Strong coding skills in Ruby, Golang, Python, or Node.js, Hands-on experience with test automation frameworks, Experience testing RESTful APIs, Experience integrating automated tests into CI/CD pipelines, Experience with performance and load testing, Proficiency with Git, Ability to analyze and troubleshoot complex test issues, Professional English proficiency 📃 Skills: Ruby, Golang, Python, Node.js, Cypress, Playwright, Selenium, Postman, Bruno, GitHub, CI/CD, PostgreSQL, AWS, Docker, Kubernetes, Terraform, React, JavaScript, TypeScript, ELK, Grafana, Sentry 🏢 Description: AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey. As we continue to scale our products and services, quality and confidence remain vital to ensuring a rapid, stable, and reliable software delivery process. This is an embedded role. You join a product-engineering team and own quality strategy with them, not for them. You report to the team's Engineering Manager and join a community of Engineers in Test across AirHelp - peers who share tooling, patterns and practice across the engineering org. The whole team owns quality. Your job is to support the team and build shared tooling that the whole team can use, not to be the sole gatekeeper for releases. Location: Kraków, Gdańsk or Warsaw Working type: Hybrid Salary: If you join us as a full-time employee: 14.000 – 18.000 PLN gross/month If you join us as a contractor (for specific projects): 15.000 – 22.000 net + VAT on B2B contract What you'll drive: Design, develop and maintain scalable and robust automated test suites across multiple layers of the application stack: unit, integration, API, end-to-end, regression and performance. Build and evolve internal test automation frameworks, libraries and shared utilities that improve coverage, speed and reliability for the whole engineering organisation. Integrate automated tests into CI/CD pipelines on GitHub Actions to enable fast, reliable feedback loops and support frequent production deployments. Introduce and grow contract testing between services to make cross-service refactors safer for everyone. Turn production observability (Sentry, Grafana, ELK) into a quality signal - closing the loop between live system behaviour and test coverage. Collaborate with the security team on testing for sensitive and regulated flows. Develop and execute performance, load and stress tests with k6 to validate system behaviour under expected and peak conditions, and surface bottlenecks before they reach production. Collaborate with developers and product manager to define test strategies for new features and services, identifying risk areas and recommending appropriate test approaches. Analyse test failures and production incidents to identify root causes, improve coverage in gap areas and implement long-term preventive measures to reduce regression risk. Apply AI-assisted tooling to test generation, exploratory testing and test data — both leveraging existing tools and experimenting with new ones as the space evolves. What you can expect from us: Opportunity to build high-leverage features and tooling for the core business domains that directly impact the travel experience for millions of users. Culture that promotes good engineering practices, high-quality code, and continuous improvement. Daily deployments to production, ensuring fast impact and iterative development. Access to a modern tech stack and a variety of functional areas, including: Backend: Ruby/Rails, Golang, Python Frontend: React, JavaScript, TypeScript Databases: PostgreSQL Infrastructure: AWS, Docker, Kubernetes Monitoring: ELK/Grafana, Sentry, GitHub Actions CI/CD Testing: Bruno (API), Playwright (E2E), k6 (performance) What sets you apart: 3+ years of professional experience as a Developer in Test / Engineer in Test / SDET, at a mid or senior level. Strong coding skills in at least one major programming language (Ruby/Rails, Golang or Python is preferred but not mandatory) with the ability to write clean, maintainable and well-documented code. Hands-on experience with test automation frameworks and tools such as Playwright (preferred), Cypress, Selenium or similar. Experience testing RESTful APIs using tools such as Bruno, Postman or similar. Experience with contract testing between services (Pact or similar). Working knowledge of CI/CD platforms (GitHub Actions) and integrating automated test suites into build pipelines. Experience using AI-assisted tools in your testing workflow or genuine eagerness to learn and experiment with them. Strong analytical and troubleshooting skills with the ability to diagnose flaky tests, race conditions and complex integration issues. Proficiency with Git and collaborative development workflows. Sense of ownership of delivered solutions -  you ship it, monitor it, fix it. Clear and effective communication skills with the ability to collaborate across cross-functional teams in an agile environment. Strong command of English (both spoken and written). Why AirHelp Fast Impact: We deploy daily - your code reaches millions quickly. Autonomy: High trust, zero politics. We hire builders, not order takers. Growth: Learning days, personal development plans, workshops, mentorship, and language classes. Perks: Private healthcare, wellness budget, travel stipend, gym/transport subsidy, free access to AirHelp services, and more.

🏢 Summary: QA Engineer role focused on the AirHelp+ product and Mobile App, driving exploratory and automated testing to ensure rapid, stable software delivery. The position emphasizes building and scaling robust test automation across a multi-technology stack while collaborating closely with engineering and product teams. The role also bridges engineering and support by investigating complex issues and improving quality processes. 🗂️ Requirements: Commercial experience in manual and exploratory testing of web and mobile applications, Experience with API testing, Scripting skills in JavaScript or TypeScript or Python or Ruby, Knowledge of at least one UI automation framework (Cypress or Playwright), Experience designing and maintaining automated test suites (API, End-to-End), Ability to work with CI/CD tools and modern development workflows, Strong English proficiency (spoken and written) 📃 Skills: JavaScript, TypeScript, Python, Ruby, Cypress, Playwright, API, CI/CD, Ruby, Rails, Golang, Node.js, React, PostgreSQL, AWS, Docker, Kubernetes, Terraform, ELK, Grafana, Sentry 🏢 Description: At AirHelp, quality and confidence are vital to ensuring a rapid and stable software delivery process. As a team, we are here to help air passengers navigate disruptions, getting them to their destinations safely while prioritizing their comfort and peace of mind. If you share this mission, come join us as a QA Engineer focusing on our flagship AirHelp+ product and our Mobile App. Join our Engineering Team in pushing a modern approach to testing. In the AI era, QA is evolving into a more comprehensive, strategic role. You will collaborate closely with stakeholders and product owners from the earliest stages of project definition, championing the belief that quality is the responsibility of all engineers. While exploratory testing with risk-based prioritization is at the core of this position, robust automation across our multi-tech stack is the key to scaling our impact. AI literacy and a drive to leverage modern testing tools are essential as we continuously elevate our engineering practices. What you’ll be working on: Enhancing the AH+ experience with new features like "fellow traveler" add-ons, value comparisons (Annual vs. Trip), and social proof UI updates. Driving key AirHelp+ upsell initiatives specifically within the Mobile App. Designing, building, and scaling robust test automation suites (API, End-to-End, etc.) to ensure product stability and accelerate delivery. Bridging the gap between Engineering and Customer Support (OPS) by investigating complex escalated issues, helping establish a scalable triage process, and improving high-level product documentation to reduce confusion. What you can expect from us: Opportunity to build high-impact features for the AirHelp+ subscription and our Mobile App that directly improve the travel experience for millions. Culture that promotes good engineering practices, high-quality code, and continuous improvement. Daily deployments to production, ensuring fast impact and iterative development. Access to a modern tech stack and a variety of functional areas, including: Backend: Ruby/Rails, Golang, Python, Node.js Frontend: React, JavaScript, TypeScript Databases: PostgreSQL Infrastructure: AWS, Docker, Kubernetes, Terraform Monitoring & Testing: ELK/Grafana, Sentry, CI/CD tools What will you drive: Be a core part of the development team dedicated to the AirHelp+ product and Mobile App. Advocate for a whole-team approach to quality assurance, bug prevention practices, and learning from incidents. Implement efficient testing approaches in order to quickly find any critical problems with products. Continually improve the team’s quality process by adopting modern, automated workflows. Develop and maintain testing tools and frameworks across a diverse technology stack. What sets you apart: Passion for software testing and quality, with an understanding of QA's expanding role in the AI era. Strong critical thinking, complex problem-solving abilities, and an appetite for continuous learning. Exceptional communication skills and a team-player attitude, enabling you to effectively advocate for quality. Commercial experience with manual and exploratory testing of web and mobile applications. API testing skills. Sense of ownership of delivered solutions. Ability to thrive in a fast-paced and changing environment. Strong command of English (both spoken and written). Scripting ability at a moderate level, either in JavaScript / TypeScript,Python, or Ruby. Knowledge of at least one UI automation framework (Cypress, Playwright). You might be interested in checking our open source contributions https://github.com/AirHelp and our tech blog: https://airhelp.tech/ Why AirHelp: Culture of Autonomy: No micromanagement, no politics. Just builders building. Growth Investment : Dedicated learning days, personal development plans, internal workshops, mentorship, and language classes. Live well: Life/health insurance, private healthcare, wellbeing access (Mindgram), gym card. Flexible Work: Choose contract type (B2B or employment), hybrid setup, 2 weeks work-from-anywhere, plus flexible benefits to choose from (gym card, various subsidies). Stay connected: Annual travel allowance, team days, company events. Tech you need : MacBook and top-tier tools from day one. Extra perk: Unlimited, free access to AirHelp’s services.

🏢 Summary: Hybrid Software Engineer role focused on building and scaling core systems that power a global travel platform, impacting millions of users. The position involves shipping production-ready code daily, designing high-performance services, and improving developer tooling and infrastructure. You will work across the full SDLC in a modern cloud-based environment with strong ownership and engineering standards. 🗂️ Requirements: 3–5+ years of hands-on software engineering experience, Proficiency in at least one: Ruby/Rails, Golang, Python, Node, React, JavaScript, TypeScript, Experience with relational databases (PostgreSQL preferred), Experience working in cloud environments (AWS preferred), Strong testing discipline (unit, integration, e2e), Ability to work across full SDLC from design to production monitoring 📃 Skills: Ruby, Rails, Golang, Python, Node, React, JavaScript, TypeScript, PostgreSQL, AWS, Docker, Kubernetes, ELK, Grafana, Sentry, GitHub, CI/CD, Bruno, Playwright, k6 🏢 Description: AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey. We're hiring a Software Engineer to help us build and scale core systems that power AirHelp’s mission: helping travellers around the world travel with confidence - protected when disruptions hit, supported at every step of the journey. This isn’t just another feature factory role. You’ll take full ownership of technical challenges that directly affect the experience of millions of users and the productivity of our teams! If you're motivated by shipping fast, solving real problems, and working in a high-trust, low-politics environment where your output actually matters, this is for you. Location: Kraków, Gdańsk or Warsaw Working type: Hybrid What you can expect from us Opportunity to build high-leverage features and tooling for the core business domains that directly impact the travel experience for millions of users. Culture that promotes good engineering practices, high-quality code, and continuous improvement. Daily deployments to production, ensuring fast impact and iterative development. Access to a modern tech stack and a variety of functional areas, including: Backend: Ruby/Rails, Golang, Python Frontend: React, JavaScript, TypeScript Databases: PostgreSQL Infrastructure: AWS, Docker, Kubernetes Monitoring: ELK/Grafana, Sentry, GitHub Actions CI/CD Testing: Bruno (API), Playwright (E2E), k6 (performance) What you’ll do: Ship production-ready code daily across the systems that power the whole traveller journey - from claims, legal automation, and global payouts to real-time flight-disruption protection, travel products, and the APIs that deliver them to partners. Design and scale services for performance, uptime, and long-term maintainability - measured in milliseconds, not abstract metrics. Improve internal developer velocity by contributing to tools, CI/CD pipelines, and infrastructure as code. Influence architectural decisions and lead initiatives to modernize or optimize critical parts of the platform. Mentor peers and drive engineering standards through code reviews, testing discipline, and documentation. What sets you apart: 3–5+ years of hands-on software engineering experience Strong skills in at least one of our core technologies - Ruby/Rails, Golang, Python, Node, React, JavaScript, TypeScript Solid understanding of relational DBs (PostgreSQL preferred). Comfort working across the entire SDLC: from problem framing to deploying and monitoring production. Ownership mindset: You don’t wait for tickets - you find problems and solve them. Strong testing discipline (unit, integration, e2e). Experience in cloud-based environments (especially AWS). Clear communication, constructive feedback, and a focus on outcomes. Why AirHelp: Fast Impact: We deploy daily. Your work goes live and makes a difference fast. Culture of Autonomy: No micromanagement, no politics. Just builders building. Growth Investment: Dedicated learning days, personal development plans, internal workshops, mentorship, and language classes. Perks: Private healthcare, wellness budget, travel stipend, gym/transport subsidy, AirHelp services for free, and more. At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.7 million passengers in receiving their rightful compensation, and we've protected over 9 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA. And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!

🏢 Summary: Hybrid Software Engineer role focused on building and scaling core systems that power a global travel platform, impacting millions of users. The position involves shipping production-ready code daily, designing scalable services, and improving developer tooling and infrastructure. You will work across backend, frontend, cloud infrastructure, and CI/CD in a high-ownership, fast-deployment environment. 🗂️ Requirements: 3–5+ years of hands-on software engineering experience, Strong proficiency in at least one: Ruby/Rails, Golang, Python, Node, React, JavaScript, TypeScript, Solid understanding of relational databases (PostgreSQL preferred), Experience working across the full SDLC, Strong testing discipline (unit, integration, e2e), Experience in cloud environments (AWS preferred), Ability to design and scale services for performance and maintainability, Experience with CI/CD pipelines and infrastructure as code 📃 Skills: Ruby, Rails, Golang, Python, Node, React, JavaScript, TypeScript, PostgreSQL, AWS, Docker, Kubernetes, ELK, Grafana, Sentry, GitHub, CI/CD, Bruno, Playwright, k6 🏢 Description: AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey. We're hiring a Software Engineer to help us build and scale core systems that power AirHelp’s mission: helping travellers around the world travel with confidence - protected when disruptions hit, supported at every step of the journey. This isn’t just another feature factory role. You’ll take full ownership of technical challenges that directly affect the experience of millions of users and the productivity of our teams! If you're motivated by shipping fast, solving real problems, and working in a high-trust, low-politics environment where your output actually matters, this is for you. Location: Kraków, Gdańsk or Warsaw Working type: Hybrid What you can expect from us Opportunity to build high-leverage features and tooling for the core business domains that directly impact the travel experience for millions of users. Culture that promotes good engineering practices, high-quality code, and continuous improvement. Daily deployments to production, ensuring fast impact and iterative development. Access to a modern tech stack and a variety of functional areas, including: Backend: Ruby/Rails, Golang, Python Frontend: React, JavaScript, TypeScript Databases: PostgreSQL Infrastructure: AWS, Docker, Kubernetes Monitoring: ELK/Grafana, Sentry, GitHub Actions CI/CD Testing: Bruno (API), Playwright (E2E), k6 (performance) What you’ll do: Ship production-ready code daily across the systems that power the whole traveller journey - from claims, legal automation, and global payouts to real-time flight-disruption protection, travel products, and the APIs that deliver them to partners. Design and scale services for performance, uptime, and long-term maintainability - measured in milliseconds, not abstract metrics. Improve internal developer velocity by contributing to tools, CI/CD pipelines, and infrastructure as code. Influence architectural decisions and lead initiatives to modernize or optimize critical parts of the platform. Mentor peers and drive engineering standards through code reviews, testing discipline, and documentation. What sets you apart: 3–5+ years of hands-on software engineering experience Strong skills in at least one of our core technologies - Ruby/Rails, Golang, Python, Node, React, JavaScript, TypeScript Solid understanding of relational DBs (PostgreSQL preferred). Comfort working across the entire SDLC: from problem framing to deploying and monitoring production. Ownership mindset: You don’t wait for tickets - you find problems and solve them. Strong testing discipline (unit, integration, e2e). Experience in cloud-based environments (especially AWS). Clear communication, constructive feedback, and a focus on outcomes. Why AirHelp: Fast Impact: We deploy daily. Your work goes live and makes a difference fast. Culture of Autonomy: No micromanagement, no politics. Just builders building. Growth Investment: Dedicated learning days, personal development plans, internal workshops, mentorship, and language classes. Perks: Private healthcare, wellness budget, travel stipend, gym/transport subsidy, AirHelp services for free, and more. At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.7 million passengers in receiving their rightful compensation, and we've protected over 9 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA. And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!

🏢 Summary: Senior Growth Product Manager responsible for owning and optimizing end-to-end product conversion across website and mobile app. The role focuses on reducing friction, increasing conversion rates, and driving measurable growth through experimentation and data-driven product initiatives. You will lead conversion strategy, run high-impact experiments, and deliver measurable improvements in customer journeys. 🗂️ Requirements: 4–6 years product management experience, Ownership of customer-facing digital products end-to-end, Proven experience optimizing conversion and retention in B2C or subscription products, Strong expertise in product analytics and experimentation, Ability to define and track funnel metrics, Experience running A/B tests and data-driven experiments, Experience collaborating with design and engineering teams, Experience managing product backlog and prioritization 📃 Skills: ProductManagement, ConversionOptimization, ProductAnalytics, A/BTesting, Experimentation, FunnelAnalysis, DataAnalysis, MobileApps, Web, UX, Growth, Retention, Churn, BacklogManagement 🏢 Description: Do you get energy from turning complexity into clarity and leaks into lift? Are you obsessed with understanding why users drop, hesitate, or churn - and fixing it systematically? If shaping high-performing product conversion rates is your craft, AirHelp is the place for you. We’re looking for a Senior Growth Product Manager to own and optimize our end-to-end product conversion - from first interaction, through collecting information and documents, until successful sign-up for the service. You’ll be accountable for reducing friction, improving conversion, and ensuring customers experience consistent, compounding value at every step of their journey. Your success will boost AirHelp's growth and will bring compensation and comfort to millions of travellers worldwide. This is a hybrid role based in Kraków, Gdańsk, Warsaw, Barcelona, or Berlin. What you’ll drive: Own the Conversion Strategy Take full ownership of the customer conversion rate across 2 channels: website and mobile app. Define a clear conversion rate optimization strategy aligned with company growth and conversion goals. Identify the biggest drop-off points and prioritize the highest-impact opportunities to reduce friction. Optimize for Conversion Rate Design and ship product initiatives that improve conversion rate and reduce drop off. Lead the initiative to drastically reduce the latency between a flight disruption and claim submission. Partner closely with the marketing team and with other product managers to optimize traffic in the most possible way. Continuously refine value moments that keep customers coming back. Turn Insights Into Product Impact Use qualitative research and quantitative data to deeply understand user behavior and intent. Define success metrics for every funnel stage and ensure they are measurable, visible, and actionable. Ship, Learn and Scale Partner closely with other product managers on testing and shipping additional services exposed to the users. Work hands-on with design and engineering to deliver improvements quickly and iteratively. Own the backlog related to conversion optimization and make tough prioritization calls. Ensure learnings are shared, documented, and reused - not rediscovered. What You’ll Deliver in Your First 12 Months Improve conversion rate by 15–20% across key customer journeys. Increase the number of claims coming from our new mobile app to achieve 10% from that channel. Launch and scale at least 3 high-impact experiments with proven business outcomes. Optimize the submission flow to maximize upfront document collection, ensuring higher claim validity and success rates without negatively impacting conversion rate. What Sets You Apart 4 - 6 years of product management experience, owning customer-facing products from discovery through delivery to evaluation and refinement. Strong track record of optimizing conversion, improving retention, and reducing churn in B2C or subscription-based products. Deep understanding of customer behavior, lifecycle thinking, and product-led growth principles. High fluency in product analytics, experimentation, and translating data into decisive action. Comfortable making trade-offs, running experiments, and iterating fast without losing strategic direction. Excellent communicator who can align diverse stakeholders around outcomes, not outputs. Customer-obsessed, curious by default, and motivated by measurable impact. Why AirHelp: Autonomy & Trust: No micromanagement. You own outcomes, not just tasks. Real Product Impact: Your work directly affects millions of travelers worldwide. Growth Investment: Personal development plans, workshops, mentorship, and language classes. Flexible Benefits: Gym, development budget, childcare, transport or travel subsidies - your choice. Global Workstyle: Work from anywhere up to 2 weeks per year. Purpose-Driven Mission: We stand up for travelers and fight unfair practices. About AirHelp At AirHelp , we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 3 million passengers in receiving their rightful compensation, and we've protected over 12 million travelers through our membership program, AirHelp+ . With a global team of over 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA . And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace , also for LGBTQ+, women and young professionals. We’re committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!

🏢 Summary: Full Stack Engineer role focused on designing and building a modern, type-safe Claiming Experience, owning features end-to-end from backend services to frontend UI. The position involves handling complex business logic and legal data, delivering high-performance, scalable solutions with daily production deployments. You will modernize architecture, implement validation engines, and optimize document processing workflows in a cloud-native environment. 🗂️ Requirements: 3-5 years of experience building production-grade software, Experience with Node.js and Ruby on Rails, Strong experience with TypeScript and React, Experience building and consuming type-safe APIs, Experience with cloud infrastructure and containerization, Ability to design and implement complex backend and frontend features, Experience with monitoring and production deployments, Experience working in continuous delivery environment 📃 Skills: Node.js, RubyOnRails, TypeScript, React, Vite, Turborepo, TanStack, Zod, Tailwind, ChakraUI, ReactAria, AWS, Docker, Kubernetes, Terraform, ELK, Grafana, Sentry 🏢 Description: The Mission: Defining the Claiming Experience At AirHelp, we help travelers receive the compensation they deserve. But we don’t just “process claims.” We design and build the entire Claiming Experience - the interface and logic that guides millions of users through the most critical part of their journey: securing the evidence they need to get paid. You’ll be responsible for making a complex, data-heavy process feel seamless, transparent, and lightning-fast. This is not a feature-factory role. You will own meaningful product challenges end to end. What you can expect from us: We move fast and stay current. We build with a modern, type-safe mindset: Backend : Node.js and Ruby on Rails Frontend : TypeScript-first React ecosystem (Vite, Turborepo, TanStack Query/Table, Zod) UI/UX : High-performance interfaces using Tailwind, Chakra UI, and React Aria. Infrastructure : AWS, Docker, Kubernetes, Terraform. Reliability : Monitoring via ELK/Grafana, Sentry, and daily production deployments. What you will drive: Build the Experience: Design and implement features that handle complex business logic and legal data while maintaining a world-class user experience. Own the Stack: Take end-to-end responsibility for features, from the backend services to the rendered UI. Ship Daily: Contribute to a culture of continuous delivery where your code reaches production and impacts users every single day. Modernize Architecture: Help us move away from legacy patterns by implementing modern development principles and type-safe API contracts. Collaborate & Mentor: Participate in deep code reviews and technical discussions that move the needle for the whole engineering team. What you'll deliver in your first year: Launch "Just In Time" Document Validation: Implement a high-performance validation engine that provides instant feedback to users, ensuring data accuracy before a claim even hits our downstream services. Redesign the Upload Experience: Lead the implementation of a completely overhauled document upload flow, focusing on speed, resilience, and a seamless mobile-web interface. Scale Assessment Workflows: Optimize and scale the internal assessment systems to handle increasing claim volumes, directly reducing the time it takes for our operations and legal teams to process compensation. Evolve the Document Hub: Contribute core features to the "Document Hub"- the centralised internal engine that serves as the heart of our document processing and storage architecture. What sets you apart? The Full Stack Reality: You have a "polyglot mindset" and at least 3-5 years of experience building production-grade software. Frontend Obsession: You know that "Frontend" isn't just CSS; it's about performance, accessibility, and sophisticated state handling. TypeScript Mastery: You are a fan of strong typing and use tools like Zod to ensure your data stays predictable from DB to UI. Pragmatism > Dogma: You care about high-quality, maintainable code, but you're focused on shipping user value rather than getting stuck in "mythical" academic processes. Startup Speed: You thrive in an iterative environment where you can see the immediate results of your work. Why AirHelp? Real Impact: We’ve helped over 15 million travelers navigate disruptions; your code directly facilitates their rights. Autonomy: We hire builders, not order-takers. You get high trust and zero politics. Growth: Learning days, personal development plans, workshops, mentorship, and language classes. Perks: Private healthcare, non-service days, wellness budget, travel stipend, gym/transport subsidy, free access to AirHelp services, and more.