Program Analyst

Quick Facts

• Role: Program Analyst (Technical Expert – IT Infrastructure Library and IT Service Management)

Description

The Program Analyst serves as a technical expert for IT Infrastructure Library (ITIL) and IT Service Management across the DOS. The role helps align future spending requests to Technology Business Management (TBM) norms, supports development of Incident and Problem Management work processes, and assists with complex expert budget work for IPSO. The position also performs contract oversight and supports the Contracting Officer’s Representative (COR) for IT services in IPSO’s portfolio.

Responsibilities

• Perform budget formulation, preparation, presentation, and execution for IPSO (financial plans and budget presentations included)

• Advise IPSO leadership on budget formulation and execution processes

• Provide authoritative information on changing or conflicting budget, fiscal, and program guidelines during planning and execution

• Support IPSO management in resolving budget and financial issues by coordinating with offices across the AO

• Advise senior leaders and/or program managers of changes in funding levels resulting from budget actions

• Develop, implement, and interpret supplemental policy guidance for multiyear annual program plans, estimates, and schedules

• Coordinate across management and professionals to resolve integration/correlation issues between budget and financial system information, administrative funds control, and periodic federal reporting

• Establish IPSO Incident and Problem Management processes to support DOS process improvements

• Collaborate with DCIO CORs, the Vendor, the Vendor/Resource Management Branch (RMB), and IPSO divisions to improve and streamline acquisition budget formulation and execution processes

Requirements

• At least one full year (52 weeks) of specialized experience in or directly related to the line of work of this position

• Demonstrated experience in ALL of the following:

  • Managing ITIL Incident and Problem management processes

  • Understanding and experience of Technology Business Management (TBM) and organizing spending and programmatic requests within that framework

  • Proficiency with analytical software tools

• Preferred: 2 years of experience formatting, executing, reviewing, evaluation, and justifying resource requirements for complex Incident and Problem Management adjudication

• Preferred: current and valid Federal Acquisition Certification for Contracting Officer’s Representative (FAC-COR) Level 1, with willingness to obtain COR Level 2

Benefits

A career with the U.S. government provides a comprehensive benefits package; eligibility depends on the type of position held.