Supervisory Health Technician (Ophthalmology)

Quick Facts

• Role: Supervisory Health Technician (Ophthalmology)
• Work schedule: Mon–Fri, 7:30am–4:00pm
• Telework: Ad-hoc only

Description

This role provides first-line supervision for an ophthalmology technician team, managing daily technical and administrative operations across the eye clinic and assigned community-based outpatient clinic locations. You plan and assign work, monitor staffing and coverage, coach staff, and coordinate training and competency assessments. You also maintain expert ophthalmology technician knowledge and may provide clinical back-up when needed.

Responsibilities

• Supervise assigned ophthalmology health technicians and ophthalmic support staff; plan, schedule, and assign work based on clinic priorities, staff skills, workload, and patient care needs
• Monitor staffing, leave, time and attendance, and schedule coverage; coordinate staffing adjustments with the GS-11 Program Coordinator when local resources are insufficient
• Develop performance standards, provide feedback, coaching, and instruction; identify training needs and create remediation plans
• Interview and recommend selections, promotions, and other personnel actions per merit system principles; resolve routine employee complaints and escalate complex conflicts
• Provide technical guidance on ophthalmic testing, patient preparation, clinical documentation, medication handling within scope, and diagnostic testing
• Coordinate initial and ongoing competency assessments; support quality improvement, performance improvement, patient safety, and internal review activities
• Provide clinical back-up or direct ophthalmology technician services as required

Requirements

• U.S. citizenship
• Proficiency in written and spoken English
• Subject to background/security investigation; complete online onboarding and pre-employment steps
• Pass pre-employment physical examination
• Seasonal influenza vaccination requirement
• Basic qualification via experience/education in a healthcare field
• Certification: Certified Ophthalmic Assistant (COA) via JCAHPO (or meet the limited temporary/graduate exception rules)
• Selective Service registration for eligible males

Benefits

Federal government benefits package (eligibility depends on position type).