Principal Engineer, Technology Strategy

Quick Facts

• Role: Principal Engineer, Technology Strategy

Description

Lead end-to-end architecture and modernization for Wireless Network Provisioning Systems and Inventory platforms, including software development and technical transformation. Drive frictionless customer journey orchestration by integrating GenAI, machine learning, and AI-driven self-healing into provisioning and inventory workflows. Partner with cross-functional teams to rapidly act on customer feedback, prevent production fallouts, and deliver future-state architectural roadmaps.

Responsibilities

• Provide architectural leadership and modernize systems by designing an Agentic Provisioning Platform
• Automate Groovy business rules and price plan orchestration
• Migrate to 5G NSA/SA standards-compliant architecture
• Establish real-time inventory state synchronization to reduce activation fallouts and duplicate allocations
• Engineer omnichannel, frictionless journeys across consumer, business, and retail channels
• Scale unassisted Zero-Touch Activations (ZTA) and automate eSIM profile downloads
• Architect conversational/intent recognition capabilities using LLM/SLM models
• Implement predictive anomaly detection and autonomous self-healing for stuck lifecycle states
• Embed solutions to accelerate engineering CI/CD velocity on AWS/EKS
• Collaborate with executives, Network Engineering, Product, and Care to build business cases and quantify ROI
• Mentor senior engineering talent and software architects

Requirements

• Bachelor's degree or 4+ years of work experience
• 6+ years of relevant experience through work/military experience or specialized training
• Architecture experience, full-stack software development, and integration of complex backend systems
• Wireless Network Provisioning expertise and 5G Core Architecture (NSA/SA) aligned to 3GPP standards
• Hands-on certification/implementation experience with TM Forum (TMF) Open APIs
• Demonstrated ability to identify and resolve critical production fallouts across billing, provisioning, and front-end channels
• Experience integrating GenAI/SLMs/agentic AI frameworks into application workflows, customer intent classification, or automated observability tools

Benefits

• Health and wellness benefits (medical, dental, vision)
• Short and long-term disability, life insurance, AD&D, identity theft protection, pet insurance
• Matched 401(k) savings plan
• Up to 8 company-paid holidays and up to 6 personal days per year
• Paid parental leave, adoption assistance, and tuition assistance
• Potential premium pay depending on role (overtime, shift differential, holiday pay, allowances)
• Up to 15 days vacation per year for newly hired employees (growing with tenure)
• Hybrid work: work from home with at least 3 days per week in the office (manager-set schedule)
• Salary range (full-time): $120,500.00 - $231,000.00 (depends on location and confirmed skills/experience)