Senior Product Manager, AI Conversational Agents

Quick Facts

• Role: Senior Product Manager for an AI SDR agent (Piper)
• Focus: Conversation quality and “brain” intelligence across channels
• Collaboration: Engineering, design, AI platform teams, and customer-facing teams

Description

You will own Piper’s conversation-quality intelligence—the systems that define how the AI agent thinks, speaks, and behaves across every buyer interaction. You’ll turn ambiguity into testable requirements, partner with AI engineers to deliver improvements, and define success metrics to make performance visible to internal teams and customers. You’ll continuously close the loop using real-world customer and field feedback.

Responsibilities

• Own Piper’s conversation quality across all channels where it appears (chat, voice, video, email)
• Convert ambiguous goals into clear, testable requirements for agent behavior
• Define and track success by setting quality bars, measuring performance, and reporting it
• Close the loop on real-world feedback to drive lasting product improvements
• Partner across engineering, design, AI platform teams, fellow PMs, and customer-facing teams
• Use AI tools across the full product lifecycle (feedback synthesis, prototyping, validation)

Requirements

• 5+ years of product management experience; end-to-end ownership in fast-moving B2B SaaS
• Strong technical and product literacy; comfortable working with engineers on AI and LLM-powered products
• Excellent cross-functional communication; can explain complex AI behavior to any audience
• Demonstrated AI fluency; uses AI in PM workflows; related technical degree required

Benefits

• Time off programs, medical, dental, vision, and mental health support
• Paid parental leave
• Life and disability insurance, 401(k), and employee stock purchasing program
• Accommodations available during the application/recruiting process